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NSAH Services Trainer (Bilingual)

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Published 19 days ago

RAiNN operates a 24/7 confidential sexual assault crisis support hotline called the National Sexual Assault Hotline (NSAH). All new staff are required to complete 40-hours of Essential skills training before starting on the hotline. During their first 90-days on the hotline, they are required to complete additional service trainings including, supervising chats, facilitating group chats, answering phone calls, working with Spanish-speaking visitors, and answering client hotline chats and calls. To accommodate the continuous onboarding of new staff, the NSAH Staff Trainer will schedule, design, and deliver all service trainings during a staffer's first 90-days as well as plays a substantive role in improving and building out these trainings and related training materials.

Schedule: Monday through Friday (9 a.m. to 5 p.m.) with regular evening and late night training hours in order to accommodate the reality of 24/7 staffing needs.

Essential Responsibilities:

Training Delivery

  • Facilitate virtual training sessions for each service on a regular basis, as needed.
  • Provide coaching to support onboarding for new staff and volunteers as needed.

Scheduling and Tracking

  • Schedule regular training sessions for each of the five services, as needed.
  • Coordinate with a team of 3 coaching Managers responsible for onboarding new staff to ensure that all NSAH staff receive service trainings during their first 90-days.
  • Follow-up with training participants to provide additional coaching or support as needed.

Training Development

  • Update all content in current versions of these trainings to reflect evolving needs of the NSAH.
  • Create facilitator guides and other relevant support materials for trainings.
  • Liaise with Victim Service Training Team to create materials that accompany trainings, including tip-sheets, service guides, key terms glossaries.
  • Liaise with Victim Services Training Team to improve and build out trainings.


Position Specifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required:

Required Qualification:

  • Must have 3+ years of experience working or volunteering with crisis intervention services;
  • Bachelor's degree and 1+ years of social service experience. or 5+ years social service experience;
  • Must have full professional fluency (written and spoken) in Spanish and English and ability to pass a proficiency test during the interview process;
  • 1+ years demonstrated experience and expertise with developing and delivering trainings on mental health, trauma, sexual violence, and other related topics
  • Demonstrated depth of understanding of victim-centered and trauma-informed communication.
  • Solid function knowledge of project management.
  • Deep commitment to RAINN's mission of eradicating sexual violence and supporting survivors of sexual violence.
  • Exceptional logical reasoning, creative thinking skills, and problem-solving skills with the ability to untangle complex issues.
  • Exceptional organization and time management skills.
  • Ability to communicate complex ideas effectively and persuasively in writing and orally.
  • Strong adaptability and ability to multitask and prioritize in a dynamic, fast-paced environment.
  • Ability to work effectively with people at all levels of the organization.
  • Ability to work collaboratively in a team environment.
  • Ability to successfully pass a criminal background check (administered by RAINN).
  • must be able to demonstrate ease of use with technology, including zoom;
  • Willingness to work a non-traditional schedule, which will include evenings, overnights, weekends, and/or holidays; and
  • Must be comfortable discussing issues surrounding sexual violence.

Preferred Qualifications:

  • Veterans will be given priority.
  • 3+ years of management experience working with staff that have varying levels of professional experience.

Conditions:

This position is based in Washington, D.C. Please note that RAINN staff are currently working remotely during the COVID-19 pandemic.

To Apply:

Submit resume and cover letter outlining availability and preferred shift to https://rainn.applicantpro.com/internaljobs/

EOE/M/F/D/V

When you work for RAINN, you're joining a team of experts and professionals who stand up for survivors of sexual violence every day. Your job is important--and so are you. RAINN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, or protected veteran status. RAINN is committed to maximizing the diversity of its organization and depends on a diverse staff to carry out its mission, and encourages all qualified candidates to apply.

RAiNN operates a 24/7 confidential sexual assault crisis support hotline called the National Sexual Assault Hotline (NSAH). All new staff are required to complete 40-hours of Essential skills training before starting on the hotline…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Temporary
  • Start Date
    October 2, 2021
  • Application Deadline
    October 1, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Salary

Contingent upon experience

Benefits

Health, dental, vision, 403B, life insurance, short term disability, long-term disability, paid vacation, paid holidays, paid sick time, and free gym on site.

Health, dental, vision, 403B, life insurance, short term disability, long-term disability, paid vacation, paid holidays, paid sick time, and free gym on site.

Level of Language Proficiency

Spanish

Spanish

Location

Temporarily Remote
Work must be performed in or near Washington, DC
Associated Location
1220 L St, NW, Washington, DC 20005, United States
Suite 505

How to Apply

To Apply: Submit resume and cover letter outlining availability and preferred shift to https://rainn.applicantpro.com/internaljobs/

To Apply: Submit resume and cover letter outlining availability and preferred shift to https://rainn.applicantpro.com/internaljobs/

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