Associate, Administrative and Operations

Job Type

Full Time


Details: Competitive Salary




One Washington Mall
Third Floor
United States



Economic Mobility Pathways (EMPath) transforms lives by helping people move out of poverty and provides other organizations with the tools to do the same. As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy, we offer a wide range of rewarding career opportunities. EMPath is committed to recruiting, hiring, and sustaining a diverse workforce. All qualified individuals, regardless of race, color, national origin, religion, gender expression, sexuality, age, disability or veteran status, are strongly encouraged to apply. We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.


EMPath manages a learning network, the Economic Mobility Exchange (“Exchange”). The Exchange is comprised of 75+ organizations and government agencies from around the world interested in learning about and implementing EMPath’s Mobility Mentoring® approach and tools used to support low-income families and individuals in their goal to become economically self-sufficient. Reporting to the VP of Shared Learning and Member Networks, the Associate will be responsible for providing administrative support to the Exchange as well as designing and managing databases, technology and communication systems intended to facilitate increased communication and exchange of resources and ideas amongst Exchange members.


Essentials of job duties include:

·        Manage the department’s customer relationship management (CRM) database;

·        Prepare and disseminate monthly member reports; collaborate with IA on foundation reports and proposals;

·        Analyze and report on trends from data captured in CRM, MailChimp, and other data sources

·        Manage member online portal, updating resources and content

·        Design and implement external communication in collaboration with IA colleagues (i.e. blog, e-newsletters, discussion groups, etc.)

·        Research and produce e-newsletter content and posts designed to highlight member models and share new learning amongst members

·        Onboard new members and coordinate with Finance Department to manage new and annual membership renewals

·        Coordinate logistics for trainings

·        Develop and administer annual member survey, assist with data analysis and production of annual report

·        Brand, update and disseminate EMPath tools to Exchange members

·        Other related research, administrative, and development duties as necessary


·        3+ years of related work experience

·        Experience in using technology to find innovative ways to communicate and share information

·        Experience blogging, managing online discussion groups, and/or working with an online communication platform

·        Excellent verbal and written communication skills; with great attention to detail

·        Experience in a fast-paced innovative environment

·        Self-motivated with the ability to work on a diverse set of business and organizational opportunities and challenges

·        Flexible, high degree of comfort with ambiguity, enthusiasm, and a good sense of humor essential

·        Commitment to EMPath’s mission

·        Ability to travel 10% of the time

PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Work is performed in an office environment.


Competitive Benefits and Salary

Professional Level

Entry level

Minimum Education Required

2-year degree

How To Apply