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Operations Coordinator

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Published 19 days ago

Boston By Foot, Inc. is an educational nonprofit organization dedicated to inspiring locals and visitors to discover and appreciate the diverse stories of Boston by exploring the cityscape on guided walking tours presented by volunteer tour guides.

 

Boston By Foot’s Operations Coordinator will monitor the day-to-day administrative activities of our organization. This will include answering customer inquiries by phone and email, overseeing the programming schedule and providing support to the Executive Director, Program Manager and Communications Coordinator. Reports to Executive Director. Full time, 40 hours a week, flexible hybrid schedule. Some evenings and weekends required.

 

Duties include:

·      Monitor daily operations at Boston By Foot; elevate issues as appropriate

·      Monitor BBF organizational email and phone; answer customer, member and volunteer queries

·      Oversee BBF’s regular tour calendar and ensure there is volunteer coverage on all tours

·      Process requests for private tours, schedule tour guides and communicate with customers

·      Review online ticketing system; troubleshoot issues for customers and volunteers

·      Database management; processing memberships and donations, send membership renewal reminders, gift acknowledgements,

·      Collect tour data, process customer feedback, and prepare reports

·      Foster relationships with volunteers, members and programming partners

·      Oversee existing Community Programs, including library pass program, EBT Card to Culture program; work with Executive Director and Program Manager to grow and expand programs to engage local communities.

·      Provide support to Executive Director, Program Manager and Communications Coordinator as needed.

A successful candidate should:

·      Be highly-organized and detail-oriented

·      Be a self-starter and be able to manage multiple projects simultaneously

·      Have strong computer skills and ability to learn new programs and systems easily, including G-Suite

·      Have strong customer service skills

·      Have strong record keeping and database management skills

·      Be flexible and have a creative approach to problem solving

·      Have a patient disposition and the ability to work with a variety of personality types

·      Have excellent written and verbal communication skills

·      Two or more years of experience in an office setting (paid position or internship)

·      Have an interest in history, architecture and/or preservation

·      Have a strong connection to Boston and its neighborhoods

 

Boston By Foot actively seeks individuals who bring a wide range of perspectives to join our staff, volunteers and trustees. We value the richness of each person’s background and recognize how learning from different lived experiences can help us tell a more complete story of Boston in our tours and programs.


Boston By Foot, Inc. is an educational nonprofit organization dedicated to inspiring locals and visitors to discover and appreciate the diverse stories of Boston by exploring the cityscape on guided walking tours presented by volunteer…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    July 11, 2022
  • Application Deadline
    June 30, 2022
Salary
USD $42,000 - USD $45,000
/ year

Location

Remote
Work must be performed in or near Boston, MA
Associated Location
Boston, MA, USA

How to Apply

Please email resume and brief cover letter to Samantha Nelson at samantha@bostonbyfoot.org.

Please email resume and brief cover letter to Samantha Nelson at samantha@bostonbyfoot.org.

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