Operations Manager (San Francisco, CA)

Job Type

Full Time


Details: $62000 - $66000 per year



Application Deadline



San Francisco
United States


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Title: Operations Manager (San Francisco, CA)
Office: YUBA
Location: San Francisco Bay Area
Career Stage: Manager
FLSA Status: Exempt
Job Type: Regular Full-Time


As the Operations Manager (San Francisco, CA), you'll report directly to the Senior Director, Operations, and will ensure the growing operational needs of the site are cared for with a high level of service and a focus on efficiency. The Operations Manager (San Francisco, CA) will play an integral role in the overall work of the team by managing operational systems and strategies, and supporting site financial management.

To be successful in this role, you'll thrive in a fast-paced environment and enjoy leading efforts to constantly and consistently improve the site's operational performance. You're someone who is skilled at anticipating the needs of others and proactively taking on new challenges to support business needs. You will participate in defining and leading the Operations team's goals and strategies with a constant focus on planning for growth and change.

In keeping with Year Up's values, the Operations Manager (San Francisco, CA) will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.

We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.


Goal Setting and Project Management

  • Identify special projects that will increase the effectiveness and efficiency of the site, in collaboration with site leadership team
  • Embrace and take on ad hoc issues related to site operations
  • Serve as thought partner to the Operations team lead on a range of strategic questions and organizational initiatives
  • Other duties as assigned

Operational Systems

  • Maintain responsibility for smooth office operations, including relationships with all internal customers, service providers and external vendors.
  • Liaison with building services and other service providers to proactively manage 40,000 square feet of Year Up office facilities and other shared space to ensure that all systems, infrastructure support and emergency management procedures are operational.
  • Work closely with the National team to ensure site compliance with all Year Up's policies and procedures.
  • Manage the development, standardization and execution of day-to-day operational systems participating in both manager-level and detail-level decision making on the full range of site activities, including:
    • Financial operations
    • Travel and procurement
    • Equipment inventory and supply management
    • Technology liaison support and security access control
  • Office reception and administration supervision
  • Lead the development, standardization and execution of day-to-day operational systems participating in both manager-level and detail-level decision making on the full range of site activities
  • Build and nurture critical relationships with internal staff and key stakeholders, handling high-touch and/or confidential matters
  • Manage the rollout of cross-site Year Up projects such as migration to new IT systems, cross site retreat, growth planning and diversity & cultural competency initiatives
  • Support all aspects of site growth, as needed
  • Manage travel, catering and mailings
  • Manage other strategy execution and project management duties, as assigned

People Development

  • Standardize and streamline the interviewing, hiring and employee on-boarding processes for site
  • Oversee operations staff, maintaining responsibility for smooth office operations, including relationships with service providers and external vendors

Site Team/Learning Community Member

  • Serve as an advisor/mentor for a small number of current students
  • Join and sometimes facilitate weekly group sessions with students
  • Participate in staff meetings and trainings


  • Minimum of 2-3 years of work experience preferred
  • 1-2 years of relevant experience in HR or Operations
  • Minimum of 3 years relevant experience in Facilities Management or Operations preferred.
  • Lean Six Sigma and/or project management certification, a plus.
  • Excellent project management skills combined with outstanding interpersonal and communication skills
  • Outstanding interpersonal and communication skills
  • Strong acceptance of change, willingness to perform and lead through change
  • Experience successfully creating and/or maintaining processes
  • Strong decision making ability and attention to detail
  • Experience leading and managing teams with shared responsibility for outcomes while demonstrating a flexible and adaptable work style
  • Sophisticated interpersonal and people management skills, including strong written and verbal communication skills
  • Analytically minded with an ability to solve problems independently and in teams
  • Proficiency in Microsoft Office, with intermediate to strong Project, PowerPoint and Excel skills preferred
  • A passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion


  • Salary: Competitive and commensurate with education and experience
  • Benefits: Competitive package including 100% healthcare coverage, dental, and 401(k) match
  • Vacation: Three weeks paid vacation in first year of employment; four weeks after initial year
  • Professional development: Funds available to support staff in achieving career objectives


Year Up is an award-winning national 501(c)3 organization with a mission to close the Opportunity Divide by providing young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive program, Year Up utilizes a high support, high expectations model that combines hands-on technical and professional skills, educational stipends, college-level coursework, and corporate internships at more than 250 top companies. Its holistic approach focuses on students' professional and personal development to place talented and motivated young adults on a viable path to economic self-sufficiency.

Year Up has served more than 19,500 young adults since its founding in 2000, and will serve more than 4,000 young adults in 2018 nationwide. Year Up currently serves 21 U.S. cities across 16 markets, including Arizona, Baltimore, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City, Providence, Puget Sound, San Francisco Bay Area, South Florida, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times for eight consecutive years, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

Year Up participates in E-Verify.

Please visit http://www.yearup.org/careers to learn more about working at Year Up, and to see a list of current opportunities.


Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity:http://www.yearup.org/about-us/careers/commitment-to-diversity/

As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.


Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply