District of Columbia
The Advising and Reports Lead is responsible for implementing and monitoring a portfolio of sub-recipients through the management of relationships with key stakeholders and grantees. S/he is part of a small team to look cross-functionally for ways to smooth the interface with campus and other sectoral partners that assist IIE in the fulfillment of deliverables. The Lead assists in the IIE-wide build-out of participant and partner portals that serve all grantees. Creates and submits appropriate reports to support the administration of the program(s); reports will be sent to the sponsor as well as other external and internal stakeholders. Serves as a key resource in the field of international student advising, higher education administration, relationship building, and represents the institute as a subject matter expert. Connect assigned program(s) to IIE systems, programs, and technology. Looks at entire programmatic advising function to achieve excellent program partner experience in every aspect of interacting with IIE. Spots trends and elevates and addresses any concerns that program stakeholders might have.
- Builds collaborative relationships inside and outside of the advising function with specific focus on program stakeholders.
- Analyses program feedback in order to contribute to program advising best practices.
- Ensures Advising systems contain up-to-date information on interactions, communications, and meetings with program stakeholders.
- Ensures that participants receive best and most up-to-date information regarding the program as outlined in their Details of Award.
- Maintains and expands up-to-date knowledge and information about program, international participant advising and partner relationship standards.
- Develops and maintains knowledge and information of partner needs for the advising team.
- Prepares and submits reports on program elements as contained in the program agreement(s) and ad-hoc as determined by program leadership.
Education and Work Experience:
- Requires a Bachelor's degree in order to apply a working knowledge of the theories and principles in a specialized field or work discipline.
- Requires at least eight years of related work experience.
Knowledge, Skills and Abilities:
- Subject matter expert on higher education administration, relationship management, and participant advising.
- Demonstrated track record of initiating, implementing, and successfully driving new processes or business relationships.
- Experience building and maintaining relationships within and across teams, managing relationships, and working with external partners at senior or executive levels.
- Strong skills in customer service, including responding to concerns or trends with an eye for overall impact to IIE.
- Demonstrated project management skills.
- Experience creating and managing protocol and policies.
- Ability to influence and communicate cross-functionally and across all levels externally.
- Strong public speaking and presentation skills.
- Capable of operating effectively in ambiguous, constantly-evolving environments.
- Ability to interact with all levels of team members and external contacts; sensitive to cultural differences when working with people from other cultures.
- Intermediate knowledge of Microsoft Office 2010; internet software and database software.
Work Conditions & Physical Demands:
Essential functions are performed in a general office setting with low noise. Job demands may require long periods of sitting; telephone work and/or computer work, as well as interactions with other team members and external stakeholders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. IIE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Minimum Education Required