Assistant Director - Housing Solutions

Job Type

Full Time


Details: DOE + Full Benefits




1000 Broadway
United States


Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across six sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.orgOpens a New Window..    

Program and Position Overview

Hamilton Families’ Housing Solutions program helps prevent families from becoming homeless and assist those experiencing homelessness move as quickly as possible into permanent housing. The program assists families to secure permanent housing through housing search assistance, move-in financial assistance, eviction prevention, medium-term rent subsidies, and home-based case management through the core elements of the program: intake, homelessness prevention, housing navigation and stability services.

The Assistant Director is a key leadership role for the Housing Solutions program. Reporting to the Housing Solutions Director, the Assistant Director provides effective leadership, direction and support to a portion of the core elements of the Housing Solutions program. The Assistant Director will lead the team to provide effective participant-centered services in order to achieve monthly and annual goals for housing placement, while supporting the long-term goal of ensuring families remain stably housed. The Assistant Director is responsible for developing and delivering onboarding and ongoing staff training and development to the team. With guidance and oversight from the Director, the Assistant Director holds operational responsibility for ensuring the program is in full compliance with organization and funder requirements and carries out program improvements to increase the effectiveness of the program in helping families to exit homelessness.  The idea candidate will have demonstrated leadership skills, experience using data for program management, contract management experience, and be able to work collaboratively in a trauma informed manner to both support staff and engage participants toward successful outcomes. 

Primary Duties and Responsibilities 

  • Oversee and ensure the ongoing development and daily operation of a portion of the core elements for the Housing Solutions program. Lead the team to provide effective participant-centered services in order to achieve programmatic goals. Monitor and report on goals using a data driven approach to iteration and improvement.
  • With oversight from the Director, ensure the program and its operations are in compliance with all relevant contractual obligations and that all program reports are completed in a timely manner. Participate in HF grant/funding efforts by researching and writing compelling grant requests to support and/or expand our work. Represent the program to funders, volunteers, and donors as needed.
  • Directly supervise 2-3 Coordinators and provide support for staff engaging in direct services.  Supervision includes, but is not limited to: conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching staff and providing formal trainings when appropriate.
  • Work closely with San Francisco’s Coordinated Entry system and the Access Points to ensure that the program can achieve its objectives.
  • Collaborate with Hamilton Families’ Program Directors to implement changes to service delivery and programs that will advance the strategic plan. Work closely with the Director on various organizational activities and special projects.
  • Lead recruitment, hiring, onboarding and ongoing training efforts of program staff, in a manner consistent with Hamilton Families personnel policies and procedures.
  • Under the guidance of the Director, support the development of the program budget. Monitor expenditures in accordance with established fiscal guidelines.
  • Maintain positive participant relations. Develop a work environment focused on customer service, diversity, respect and dignity. Provide staff with leadership and guidance directed at providing participants with a positive experience. Assist in developing ongoing expertise in delivering trauma-informed, culturally competent services to a diverse population.
  • Ensure program quality and adherence to stated standards of conduct, ethics and confidentiality requirements. Monitor compliance with program policies and procedures. Ensure the program maintains accurate records, files, correspondence and data collection through file audits and respond to inquiries and requests for information. Coordinate with other directors/managers to develop and revise policies and procedures, operations manuals and emergency procedures.
  • Improve systems for staff to implement on the goals and develop external relationships regionally to ensure that participants meet their housing, income, employment and community goals. Work closely with external stakeholders to establish relationships that will deepen the family stability outcomes. 
  • Maintain and promote the cooperative, harmonious, collaborative teamwork environment Hamilton Families strives to foster within the workplace. 
  • Other duties as assigned. 

Qualifications, Skills and Abilities

  • Bachelor’s Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public or non-profit administration.
  • A minimum of three years in a management and supervisory position in a human services setting; demonstrated ability to exercise appropriate authority and sound judgment when needed. 
  • Strong program development and supervisory skills, including recruiting a talented work force, providing appropriate skills development, and fostering staff retention.
  • Must possess the ability to manage multiple projects with demanding deadlines, strong organizational abilities, and the demonstrated ability to maintain a quality work place in a fast paced and changing environment.
  • Strong commitment to collaboration; ability to work independently as well as a member of a team. Must be able to model and demonstrate exceptional professional boundaries.
  • Minimum three years’ experience working with low-income families and homeless populations; Demonstrated understanding of the social and interpersonal dynamics of poverty and homelessness; Experience working with mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, etc.
  • Knowledge of housing and community resources in the Bay Area; broad understanding of social service system, with particular emphasis on housing assistance and services for families and children.
  • Knowledge of Housing First, Harm Reduction and Trauma Informed Care philosophies in working with homeless and at-risk populations
  • Ability to plan and implement innovative programs; commitment to working in an iterative environment.
  • Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Able to use a CRM client database to produce reports and monitor progress towards goals.
  • Good meeting facilitation skills.
  • A valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as needed.
  • Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
  • Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer. 


Great benefits: We offer excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA locations. Additionally, HF offers tax deductible commuter benefits that can be applied to public transit, parking, bicycle maintenance, and ride sharing services like Uber pool.

Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 educational stipend to employees each year and offer dozens of internal and external trainings for staff at every level annually.

Time off:  HF employees take advantage of generous sick and vacation benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.

Long term benefits: HF offers an employer-matched 403(b) retirement plan, education reimbursement, and other great long term benefits! 

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

  • Use the link above to submit an application through our ADP Career Center.
  • Please attach your résumé and a letter of interest (applications without both documents will not be considered).
  • No faxes or phone calls.  
  • Hamilton Families is an Equal Opportunity Employer.