Volunteer Services Manager (VSM) is a full-time staff member providing structured support and leadership to 800+ our local community members of kitchen, nightly advocate teams serving street youth in the University District of Seattle. As a key staff member, recruiter, educator, trainer, scheduler and relationship manager the VSM is highly organized and flexible, with cheerful maturity and clear professional boundaries. The ideal candidate is a practical, grounded individual who values timeliness, is an excellent verbal and written communicator, has an interest in curriculum, is a resourceful servant leader with a passion for sustainable farming, nutrition, community alliances and youth. This thrifty, resourceful human works with little supervision partnered with a small but mighty staff team addressing barriers to food instability through our mission of primary outreach meals and supplies. Highly desirable applicants are self-starters with a project management background and are agreeable to an independent health stipend. Successful candidates have managed others, have wait-staff meal prep/service experience and transportation. This role embraces gender diversity, champions a strong organizational social justice roadmap, and values youth and staff input.
Due to COVID-19 closures, this highly philanthropic position is currently remote (80%) with occasional in-person needs at Teen Feed’s nightly dinner program. Upon resuming regular schedule the position is 35% on-site after initial training and allows for schedule flexibility. The position reports to the Director of Community Engagement.
Job Description - Teen Feed Volunteer Manager Essential Duties
Volunteer Management - Primary
- Serves as the primary staff liaison for ALL volunteers including nightly kitchen teams, direct service volunteers (adult and teen volunteers), administrative volunteers, volunteer service groups, Advocates, Allies, college interns, and project - based volunteers.
- Sets reliable, flexible hours. Maintains an active presence at the Teen Feed Meal Program, and at volunteer service days. Functions in a primary role in planning service events, managing staffing, and providing in-person leadership. **As of March 2021, Teen Feed continues to halt in - office activities. However, the Volunteer Service Coordinator still provides in - person support at Teen Feed dinner programs as needed.
- Promotes on-boarding volunteer corps representative of organizational Core Values and diverse identities. Builds and maintains meaningful relationships with volunteers and community partners through recognition, accreditation and motivational activities. Recognizes and perpetuates the potential for further philanthropic engagement with volunteer corps.
- Leads recruitment and sourcing of key community members/organizations to participate as meal teams, Advocates, Allies, service groups. Holds primary responsibility for responding to general volunteer inquiries
- Manages through others. Authors all nightly rosters, daily schedules and meal team assignments. Systematizes volunteer paperwork and files tip to toe. Develops and oversees position descriptions, educational and training curriculum and volunteer support materials, manages planning and prep, scheduling, onboarding, and training, vetting and organizational assignments.
- Demonstrates initiative to actively promote anti-racism, anti-oppression, cultural competency and an understanding of oppression and its impact on the Teen Feed mission
- Utilizes the Salesforce database system for volunteer, donor and partner tracking and evaluations. *initial training provided. Maintains administrative responsibility for volunteer metrics, monthly board and end-year reports
- Consults and guides thrifty menu planning, issues assignments and monthly program schedules for meal teams, kitchen leads, packaging staff, service support assignments and administrative volunteers. Leads meal supply chain purchases, onsite protocols, checklists, pantry stock, inventory, and occasionally, cooks
- Produces a quarterly volunteer newsletter. Participates in mailing list updates and website updates.
- Establishes a volunteer advisory committee
- Participates in administrative team activities including STOPLIGHT system, GoogleSheets and actively contributes to administrative planning and troubleshooting.
Community Outreach, Leadership & Diversity (10%)
- Represents Teen Feed at outreach events, recruitment events, community meetings, advocacy opportunities, and donor events; share Teen Feed services and missions with the community.
- Collects best practices from community partners that work for Teen Feed and prevent redundancy and educate the staff on how to best serve selected groups. Initiate and manage key partnerships with the Teen Feed organization and partner organizations. VSM will represent volunteer voices in Teen Feed operational and organizational strategic planning issues.
- Contributes stories to grant proposals and social media.
- Attends Teen Feed Board/Staff retreats, weekly staff meetings, leadership team strategy meetings, and community meetings with network partners as recommended by the Director of Community Engagement.
Desired Skills & Qualifications
- Excellent interpersonal skills, reliable, with a high degree of personal integrity. Juggles priorities with empathy, and superb administrative and organizational talents. A project manager, self-motivated working with minimal supervision.
- Ability to think quickly, move swiftly, be diplomatic and multi-task proactively with excellent professional boundaries. Capacity to inspire and motivate others, with a flexible and non-judgmental approach.
- Flexible, can “roll with it” and is able to balance all types of personalities when problem solving. Ensuring consistent quality of program services while simultaneously facilitating the collective volunteer experience to be positive and meaningful.
- Is an active, contributing team player who values transparency, equity of talent, and a willingness to cross-train. Must be willing to cooperate in a team and accept feedback. This position encourages individual growth as well as a commitment to continued education and demands autonomy.
- Preference given to self-starters and those with project management and administrative assistant backgrounds, excellent writing and organizational skills and knowledge of social media, Salesforce and MS Office Suite
- Desire and/or ability to work well with diverse populations, including youth of color and LGBTQ+ youth. Bilingual, multilingual and non-traditional candidates desirable, not required. Helpful (not required) attributes: Background in Harm Reduction, Motivational Interviewing, Trauma-informed Care. *will provide training. Highly desirable applicants have past wait-staff meal prep/service experience. We welcome racially diverse and bilingual candidates as well as those seeking an understanding of poverty and oppression.
- Role is 40 hours weekly, flexible schedule. Pay begins at 42K with additional healthcare stipend.
- Undergraduate degree required.
TEEN FEED IS AN EQUAL OPPORTUNITY EMPLOYER
- Remote interview process
- Personal protective equipment such as gloves and masks provided
- Temperature screenings for all guests and staff
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, and cleaning procedures in place
Interested candidates should send an email to Teen Feed Recruitment at firstname.lastname@example.org with a current resume and either a cover letter or email message explaining why you are interested in working with Teen Feed, subject: Dinner Coordinator position