Bilingual Intake Specialist

Job Type

Full Time

Salary

Minimum: $29,250

Published

11/07/2018

Start Date

12/03/2018

Application Deadline

11/30/2018

Address

35 Halsey Street
Suite 400
Newark
NJ
07102
United States

Description

Challenging position for an Intake Specialist for a non-profit organization serving families and professionals. Position will be answering inbound phone calls from individuals in sometimes emotional situations. Must have impeccable telephone customer service skills, a keen attention to detail and experience taking notes and entering documentation both confidentially and accurately. Ability to handle calls with compassion, maturity and in a time sensitive demeanor.

Job duties include:

1)   Answering all incoming calls promptly in a professional manner;

2)   Routing calls to appropriate staff;

3)   Accurately inputting caller information into computer-based contact management system;

4)   Opening, sorting, and distributing all incoming mail ;

5)   Greeting walk-in visitors;

6)   Directing incoming shipments to appropriate staff location;

7)   Accepting incoming shipments and immediately advising appropriate staff to remove shipments from reception area;

8)   Provide organizational information to callers using computerized or printed directories;

9)   Update system voice mail message to reflect changes in staffing/organization, office closings or hours of operation; and

10) Various clerical duties as assigned.


Job qualifications include:

1)   Reliable and punctual attendance;

2)   Pleasant and professional phone voice, appearance and demeanor;

3)   Experience with multi-line phone systems;

4)   Enjoy answering the telephone with enthusiasm and a smile;

5)   Enjoy assisting people – both customers and coworkers;

6)   Strong oral and written communication skills in both Spanish and English;

7)   Computer keyboarding proficiency ;

8)   Proficient with Microsoft Office particularly Microsoft Access;

9)   Attention to detail; organized;

10) Have flexibility; willing to enthusiastically perform a variety of job duties


Level of Language Proficiency

English and Spanish

Professional Level

None specified

Minimum Education Required

No requirement


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