Know-Your-Rights/Outreach Coordinator

Job Type

Full Time




United States


Area/Program Focus:  Immigration Legal Services

Position Summary:  

Catholic Charities of the East Bay (CCEB) works with youth, children and families to promote self- sufficiency, strengthen families and pursue safety and justice. The Immigration Legal Services Department has provided relief for immigrants and refugees for over 35 years. With a full staff of six attorneys, three Board of Immigration Appeals (BIA) accredited representatives, immigration counselors, legal assistants, law students and support staff in Oakland, Concord, and Richmond, CCEB is one of the largest providers of immigration legal services for low income families in the East Bay.


The Know-Your-Rights/Outreach Coordinator is responsible for providing up to date Know Your Rights information on a variety of topics and screenings for potential immigration relief to the immigrant communities of the Bay Area. Our geographic focus will be the counties of Alameda and Contra Costa, but clients served may be residents of Marin, San Francisco, and San Mateo counties as well. The Know-Your-Rights/Outreach Coordinator will also help clients get connected to legal services, whether through our offices or other trustworthy immigration legal services providers. 


CCEB will provide access to trainings and support to help the Coordinator achieve Board of Immigration Appeals (BIA) accredited status. BIA status is required to provide individual screenings for potential immigration relief.


The Know-Your-Rights/Outreach Coordinator position will be based in Concord. Periodic travel to each of the three offices may be required for case rounds and staff meetings, as well as frequent travel throughout the East Bay for community events.

Reports to:  Immigration Services Supervisor

Supervisory Responsibility:

  • Supervision of volunteers, law clerks, and legal interns, and participation in case rounds. 


·        All responsibilities will be in line with the Council on Accreditation (COA) standards including:

Overall Leadership:

  • Commitment to Mission and Organizational Sustainability: Model commitment to CCEB mission and planning for sustainable organizational future of service.

  • Collaboration: Work with other agency members to create and continually represent a unified leadership perspective.

  • Culture: Ongoing work toward maintaining a results-oriented, learning organization culture to increase overall impact.

Essential Responsibilities:

  • Provide up to date Know-Your-Rights presentations to the immigrant community on their individual rights, current immigration law and policy topics. 

  • Know-Your-Rights information will cover immigrants' Fourth and Fifth Amendment Constitutional rights when confronted by Immigration and Customs Officials (ICE) in various contexts, including at the home, at the workplace, on the street, and in local jails.
  • Participate in workshops for the public and collaborative partners on basic pathways to residency/citizenship and immigration benefits eligibility.

  • Collaborate with parishes and congregations, community centers, community-based organizations, and schools to coordinate Know-Your-Rights education and the provision of immigration legal services.
  • Collaborate with other legal service providers and organizing groups in the community to work together, share information and organize trainings.

·        Provide screenings for potential immigration relief.

§ Screenings and consultations will be provided through mobile screening units, mobile immigration clinics, community meetings, and/or mobile workshops, provided outside of the office, and at various places within the immigrant community.

·        At least 1,200 immigrants will be served through these informational sessions and screenings.

  • Collaborate with partner organizations to refer clients to legal and mental health services as appropriate.
  • Prepare written materials, including flyers and handouts, for community events.
  • Attend trainings and courses to remain updated on immigration law and policy.
  • Develop relationships with media outlets and other partners to share stories and promote events.
  • Work closely with Immigration Legal Services staff in coordinating legal representation for eligible clients.
  • Maintain accurate and up-to-date client information in database.
  • Assist with recruiting, training, and supervision of legal department support staff volunteers.
  • Other duties as assigned.

Culture of Philanthropy:

·        A culture of philanthropy is each person in the organization serving as an ambassador, promoting the organization’s mission and promoting giving to the agency. This position promotes a culture of philanthropy by acting as a community liaison, recruiting and retaining volunteers, and sharing client stories with Development Department.

Success Metrics:

  • Assist Immigration Legal Services Supervisor and Manager of Immigration Legal Services in working towards overall sustainability of CCEB.
  • Provide accurate data collection for grant reporting and proposals.
  • Provide legal immigration consultations to determine eligibility for forms of relief
  • Conduct outreach events, including Know-Your-Rights workshops and legal screening events to increase awareness of pathways to relief, legal rights and responsibilities, and enable access to legal resources.

Agency Culture:

The business and social environment we operate in today has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

  • A commitment to the agency’s mission, vision, and values

  • A commitment to excellence in everything we do

  • A commitment to accreditation as well as performance and quality improvement

  • A commitment to outcomes and measured results

  • A commitment to innovation and to what is possible


  • Associate’s or Bachelor’s Degree or University level education equivalent from other countries

  • Must be fluent in spoken and written Spanish
  • Experience working with low-income, immigrant, and monolingual Spanish-speaking communities

  • Strong administrative, organizational, interpersonal, verbal communication, and writing and presentation skills are required
  • Effective public speaker
  • Must have proven and strong leadership skills
  • Professional technology skills including Microsoft Word, Excel, and PowerPoint, Adobe Acrobat, and database software. Ability to scan, edit and create PDF files and experience with shared folders

  • Experience with data entry and reporting with software
  • High level of independent judgment
  • High analytical abilities to spot issues and plan legal services for clients
  • Valid driver’s license and proof of insurance

Core Competencies:

  • Demonstrates a fundamental respect for the dignity of others. Works collegially and is a proven team builder. Inclined to coach and teach in order to improve knowledge and ability of others.
  • Understands and values quality improvement. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in face of conflict, crisis, or changing priorities.
  • A demonstrated commitment to diversity and inclusion; valuing a diversity of perspectives and encouraging contributions by all team members.
  • Ability to be a team leader and a team member.
  • Ability to thrive in a flexible, fast-paced, accredited, and growth-oriented environment while maintaining a positive solution oriented approach.
  • High analytical abilities to process large amounts of data from multiple sources. Ability to prioritize across multiple types of work and coordinate the work of others.
  • Ability to network and interact internally and externally.
  • High level of oral, and written communication.


  • Community Liaison                                       Yes
  • Impact on Organizational Goals                     Yes
  • Budget Responsibilities                                  No
  • Supervisory Responsibilities                           Volunteers and Law Students
  • Training/Developing Staff                             Yes
  • Management of Program                                Assist in implementing best practices
  • Check Signer                                                   No
  • Negotiator                                                      No
  • Contract Signer                                               No
  • Business Development                                   No

·        Other                                                              N/A

Physical Requirements:



% of the day



















Necessary Forms of Communication:

  • Visual / Reading               
  • Audio / Hearing   
  • Oral / Speaking    

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply