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IT Support Associate

Posted by
Groundswell Fund
|
Atlanta, GA

Groundswell Fund


New
|
Published 17 days ago

December 31, 2020
$55,000 - $60,000Commensurate with Experience

The It Support Associate monitors, operates, coordinates, assists and trains staff in the operation of their laptop, applications, and equipment for the virtual organization. Updates supervisor on status of requests and technical issues. First line of technical support for staff, exercising judgment in selecting and applying solutions, and determining when to refer problems to ATS desk support.  

 Responsibilities: 

  • First line of technical support for staff: Troubleshoot, diagnose problems, implement corrective action procedures and/or escalate to ATS support desk as needed  
  • Assist staff in performing routine maintenance and inspection of their equipment  
  • Assist in hardware and software upgrades   
  • Maintain IT policy and coordinate help desk issues  
  • Provide technical support to staff on laptops, iPhones, zoom and other applications  
  • Provide technical training to staff on applications and/or devices  
  • Assist in set up of laptops, peripherals, and applications  
  • Assist testing new applications, protocols and/or devices  
  • Assist with database as needed  
  • Other duties as needed  

Qualifications: 

Experience and Education 

  • 2+ years of experience in a computer technical support role  
  • Working knowledge and expertise with a variety of software, hardware, and applications  

Skills and Attributes 

  • Committed to Groundswell’s mission. 
  • Proficient in PC computers and MS Office Suite: Word, Excel and Outlook  
  • Strong analytical, problem solving and verbal and written communication skills  
  • Ability to troubleshoot software and hardware issues  
  • Team-oriented attitude to help other colleagues and departments with technical problems  
  • Strong interpersonal communication and relationship-building skills  
  • Ability to manage time and effectively prioritize numerous projects at one time  
  • Excellent time management  
  • Self-motivated and self-managed: the ability to work independently, take initiative, and manage up  
  • Able to work independently with minimal supervision  
  • Impeccable discretion and ability to keep confidentiality  
  • Excellent, professional verbal and written communication skills, and interpersonal skills  
  • Comfort working across cultures and difference, including experience and comfort working with people of color and transgender and gender non-conforming people  

Computer Skills: To perform this job successfully, an individual should be very comfortable with technology, including Microsoft Office 365 and suite of programs (SharePoint and , print/web publishing, social media (Facebook, Twitter, etc.), Doc-U-Sign, conferencing software, and PC computers. 

The It Support Associate monitors, operates, coordinates, assists and trains staff in the operation of their laptop, applications, and equipment for the virtual organization. Updates supervisor on status of requests and technical issues…

Details at a glance

  • Remote Possible
  • Full Time Schedule
  • Professional

Benefits

Very generous benefits include fully paid for employee and family health, dental, vision, matching 401K plan, as well as additional employer-provided reimbursements for fertility expenses, transgender health care costs and midwifery/doula expenses that are not covered by insurance. Three weeks of vacation upon hire and a generous holiday schedule including the last week of December, as well as a flexible work schedule. 

Very generous benefits include fully paid for employee and family health, dental, vision, matching 401K plan, as well as additional employer-provided reimbursements for…

Location

Atlanta, GA

How to Apply

Please email a resume, three professional references, and a cover letter that includes your salary expectations and describes why you feel you are a strong candidate for this position to: bavery@groundswellfund.org, subject line should read: Application for IT Database Associate. Applications will be accepted until the position has been filled. Due to the high volume of applications, only those selected for further discussion will be contacted. Please, no phone calls.   

Please email a resume, three professional references, and a cover letter that includes your salary expectations and describes why you feel you are a strong candidate for this…

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