Housing Crisis Intake Specialist

Job Type

Full Time




433 Jefferson Street
United States


Area/Program Focus: Housing & Financial Services – Alameda County

Position Summary: Be the first voice of hope for someone experiencing a housing crisis. The Housing Crisis Intake Specialist provides front-line support to the Housing & Financial Services’ staff by conducting screening assessments to determine if someone is eligible for homelessness prevention assistance from available housing funds. This position may help schedule client appointments. This position also serves to connect people to additional resources to address housing stability needs.

Reports to: Housing & Financial Services Director

Supervisory Responsibility: Not applicable

Essential Responsibilities:

  • Conduct screenings over the phone or in-person for eviction prevention services.
  • Make appointment for the Housing Case Managers.
  • Make phone calls for appointment reminders and follow-ups.
  • Enter clients’ information into Salesforce for data tracking.
  • Learn Housing Services program guidelines and procedures; interpret and apply guidelines; organize and prioritize work; perform highly detailed work with accuracy; prepare correspondence and client documentation. Meet with supervisor to go over cases as needed.
  • Provide information and referrals and follow-up with clients as needed.
  • Make appropriate referrals to legal services and credit counseling; be highly familiar with the legal eviction process.
  • Perform basic data entry with accuracy.
  • Maintain confidentiality; exercise objectivity; explain aspects of program to clients; work as part of a team; develop and maintain cooperative working relationships with state and other program-related agencies.
  • Represent agency and programs at community events.
  • Attend housing trainings and webinars.
  • Perform basic arithmetic calculations; and recognize and refer complex eligibility and case management problems.
  • Performs other duties or functions as assigned.

Culture of Philanthropy:

·A culture of philanthropy is each person in the organization serving as an ambassador, promoting the organization’s mission and promoting giving to the agency. This position promotes a culture of philanthropy by acting as a community liaison, recruiting and retaining volunteers, and sharing client stories with Development Department.

Agency Culture:

The business and social environment we operate in today has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

  • A commitment to the agency’s mission, vision, and values
  • A commitment to excellence in everything we do
  • A commitment to accreditation as well as performance and quality improvement
  • A commitment to outcomes and measured results
  • A commitment to innovation and to what is possible

  Position Requirements Qualifications/Requirements:

·BA in social work, or related human services field preferred

·Two or more years work related experience in customer service or non-profit required; experience working with people at-risk of homelessness or similar high-risk population and familiarity with housing issues a plus.

  • Not required but highly preferred: Native speaker of one of the following languages: Spanish, Chinese, Tagalog, or Vietnamese

·Experience and sensitivity to the needs and issues of a diverse population.

·Ability to establish and maintain trustful, effective working relationships with diverse clientele.

·Excellent oral and written communication skills; very patient; ability to set boundaries.

·Basic computer skills: Microsoft Word, Outlook, Excel, and Database expertise

·Ability to travel locally for meetings.

·Current valid California driver’s license and proof of insurance (mileage reimbursed).

Core Competencies:

  • Highly effective leadership; demonstrates a fundamental respect for the dignity of others. Works collegially and is a proven team builder.
  • An innovator, capable of creating or seizing opportunities to improve service effectiveness and client outcomes and build strategic partnerships with other organizations.
  • Understands and values quality improvement. Adaptable and reliable in face of conflict, crisis, or changing priorities.
  • A demonstrated commitment to diversity and inclusion; valuing a diversity of perspectives and encouraging contributions by all team members.

·Ability to thrive in a flexible, fast-paced, accredited, and growth-oriented environment while maintaining a positive solution-oriented approach.

Physical Requirements:

  • Frequently lifts, carries or otherwise moves and positions objects weighing up to 25 pounds when stocking supplies or setting up and using office equipment.
  • Typically sits, bends, stoops and crouches on a regular basis to use computer equipment, adjust settings on office equipment, or to conduct normal business functions.
  • Ability to effectively communicate with clients and to review documents for eligibility.

Professional Level

None specified

Minimum Education Required

No requirement