Manager of College Counseling and Parent Engagement

Job Type

Full Time



Start Date:


Application Deadline:



247 South State Street
Suite 700
United States


Job Summary

The Manager of College Counseling will focus on College Counseling & Parent Engagement. The Manager will administer all aspects of the Chicago Scholars College Counseling curriculum, which will include the selection, training, and support of College Counselors. The Manager of College Counseling will also monitor students’ progress through the college counseling program and intervene, when needed, to ensure that they enroll in a best match/fit university. Lastly, the Manager of College Counseling is responsible for developing effective ways to engage parents/families of Launch Scholars in monthly programming, lead parent/family communication outreach efforts that provides them with programmatic information and supports their engagement and connection to Chicago Scholars, and monitor and utilize parent/family engagement data metrics to improve engagement and parent/family programming.

Key Responsibilities

College Counseling:  

- In collaboration with the Director of College Access, select highly qualified College Counselors to support Scholars in the College Access program. Active participant in the assignment of College Counselor Scholar caseloads.

- Continually refine structure, technology, and processes for Counselors to be most effective in working with Scholars.

- Manage a cohort of College Counselors, specifically monitoring counselor performance to ensure that all college counseling programmatic expectations are met. This includes, but is not limited to :

    o Implementing the College Counseling curriculum as designed to ensure Scholar goals are met along with the on-time collection of the necessary materials from Scholars, including college applications.

    o Ensuring that counselors are submitting Scholar session notes accurately and on-time within Chicago Scholars’ technology Platform (CS Connect).

    o Identifying Scholars who are at risk and in need of additional supports or interventions.

    o Scheduling and meeting with Scholars and parents monthly, as needed. 

    o Identify counselors who are not meeting expectations to develop a remediation strategy or recommendation for dismissal or non-renewal.

- Provide supports and resources to the College Counselors to maximize their direct counseling time with Scholars.

- Timely response to questions from College Counselors related to processes, technology, colleges, Onsite, etc.

    o Identify College Counseling programmatic metrics to track progress against goals and determine the success of the College Counseling program; quickly address risks to remain on track.

    o Regular analysis of College Counseling data to inform College Counseling programmatic improvement.

Scholar Support: 

- Monitor and address Scholar feedback about their College Counseling experience and progress through the College Counseling curriculum; Ensure that Scholars are on-track to complete the program and matriculate to a match and fit university. Monitor and address College Counselor feedback about their College Counseling experience and Scholars’ progress through the College Counseling curriculum.

- Manage College Counseling floaters to address challenges with Counselors’ availability. 

- Identify, highlight, and manage Scholar enrichment, scholarship, Platinum Partner and other opportunities through the College Counselors.

- Structure and coordinate logistics for writing labs to provide Scholars access to volunteers who will provide essay and scholarship application assistance.

- Act as a resource and a professional role model to Scholars who have questions and concerns about their Chicago Scholars College Counseling experience.

- Provide support, leveraging counselors and mentors, to prevent summer melt and ensure that Scholars matriculate and enroll in a match and fit college in the fall following their high school graduation.

Parent Engagement:

- Set parent/family engagement plan and goals and review metrics monthly.

- Coordinate and manage parent/family communications (website, social media, newsletters, etc.).

- Collaborate with the Mentor/Volunteer team to organize parent/family volunteer initiatives.

- Collaborate with the Community Engagement Team to gather parent/family contact information during program application and enrollment periods.

- Additionally, the Manager of College Counseling will staff and facilitate monthly evening and weekend Scholar workshops, other programming events, and support student recruitment and engagement. 

- Attend and support mandatory all staff events: the UnTied Gala, College Choice Celebration, New Student Orientation, All Scholar Retreat, First Look, the Onsite Admissions Forum, New Student Interview nights, and our Quarterly Staff Retreats. 

- Attend and support mandatory all Program team events: Chicago Scholars Day and Scholar Holiday Party. 


Education:  College degree required.

Experience:  5-10 years of experience


o Ability to communicate in a manner which consistently demonstrates respect, concern, and responsiveness

o Ability to speak in public and engage all stakeholders (students, parents, mentors, volunteers, college representatives)

o Demonstrated ability to cultivate and sustain relationships with diverse audiences (educational level, socio-economic circumstance).

o Demonstrated ability to work at a rigorous pace to manage multiple projects and meet deadlines.

o Ability to work independently and collaboratively in a team environment. Ability to remain flexible and adapt to changing needs and priorities.

o Ability to track and interpret data for decision making and program/process evaluation.

o Demonstrated management skills, including the ability to manage change and generate a culture of continuous improvement.

o Ability to manage a budget to achieve defined goals and demonstrate a commitment to use resources effectively.

o Ability to handle sensitive and confidential information with discretion

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

To Apply

- Please click 'Apply' to submit your application which should include a resume and cover letter no later than Sunday, April 29. 

- All candidates MUST be available for a first round group interview the afternoon of Wednesday, May 9th. Note that the second round interview is scheduled for Tuesday, May 15th and the final round presentation for Wednesday, May 23th. 

- In your cover letter, please describe the importance of college access, success, and leadership development programs and what you see as the critical challenges facing first generation and underrepresented students.