Search

Job

Manager, Donor Insights

Posted by
San Francisco-Marin Food Bank
|
San Francisco, CA
New
|
Published 10 days ago

The San Francisco-Marin Food Bank is comprised of a dedicated team of approximately 210 staff working collaboratively to provide over 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger. Join our friendly, collaborative and hardworking development team. We’re looking for a talented fundraising professional to fill the position of Manager, Donor Insights and help support department-wide efforts to provide every donor an exceptional experience, while continually uncovering supporters who may be interested in deepening their partnership with the Food Bank.

POSITION PURPOSE

As a core member of an integrated department with a commitment to excellence, the Manager, Donor Insights is responsible for supporting department-wide efforts to provide every donor an exceptional experience, while continually uncovering supporters who may be interested in deepening their partnership with the Food Bank. The Manager collaborates closely with frontline fundraisers across the department to understand donor motivations, interests, and needs and create opportunities to enhance the donor experience. The Manager identifies ‘assets’ available throughout the organization and supports teams in delivering them to the right donors in the right way at the right time. The Manager coordinates closely with the other members of the team to streamline donor segmentation strategies and to leverage segmentation for donor cultivation and stewardship. The ideal candidate combines an innovative approach to donor engagement with expertise in designing streamlined stewardship systems. Candidate should be a strategic, creative thinker with extraordinary attention to detail.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Donor Data Segmentation

  • Support the implementation of an overarching donor segmentation framework for the department, in collaboration with department and channel leaders.
  • Oversee a seamless upgrade/downgrade process to move donors between segments, ensuring accurate and clean data to meet all cultivation/stewardship demands
  • Collaborate with the Manager, Donor Data Analytics to continually enhance the data integrity of high-touch segments, such as donors in portfolios, middle giving, and sustainers
  • Support the Special Events Manager on event list management and day-of registration processes.
  • Oversee cross-team mailing lists, such as event invitations and annual report.

Portfolio Quality

  • Collaborate with the Manager, Donor Data Analytics to develop and implement a system of routinely wealth-screening incoming donors to identity high-potential donors to prioritize in middle, major, and institutional giving programs.
  • Analyze and interpret wealth-screening results.
  • Create systems to conduct a quarterly/semi-annual/annual portfolio quality review to ensure that all highest-potential donors are in a portfolio and receiving personalized touchpoints at least monthly.
  • Collaborate with leaders and fundraisers to continually enhance portfolio quality.

Prospect Research

  • Oversee prospect research services for the department, ensuring frontline fundraisers have ready access to information needed to manage relationships.

Gift Acknowledgement & Recognition

  • Lead the department in continually elevating and streamlining gift acknowledgement and recognition
  • Collaborate with department leaders to regularly update and refine acknowledgement letter templates
  • Support special acknowledgement and recognition opportunities, such as leadership and volunteer thank yous, as needed
  • Manage department annual donor recognition data and lists.
  • Support the creation and maintenance of a comprehensive inventory of naming opportunities, including named and unnamed pieces.

Donor Engagement Support

  • Support the maintenance and ongoing review of the department-wide master calendar of upcoming events and donor engagement opportunities.
  • Provide lists and other support, as needed, to support the delivery of high-touch experiences, such as special impact reports, naming opportunities, cultivation events, and other mission experiences.
  • Proactively identify and share engagement opportunities available across the organization to enrich the donor experience.
  • Create a system for tracking personalized stewardship report needs and due dates and collaborate with major gifts officers to create and deliver them.
  •  
  • Manage relationships with external prospect research vendors to maintain high level of service for fundraisers.
  • Project-manage incoming requests and their fulfillment.
  • Develop strategy, guidelines, and processes for prospect research and donor reports
  •  
  • Reports to: Director, Development Operations
  • Manages: N/A (This role does not manage people)

QUALIFICATIONS 

  • 4-6 years professional experience and demonstrated success in a relationship-based fundraising program.
  • Excellent understanding of industry best practices in donor relations and prospect research.
  • Excellent database and analytical abilities, with experience in Raiser’s Edge strongly preferred.
  • Strong interpersonal, organizational and communications skills; must be comfortable in a highly collaborative team environment.
  • Ability to work independently under deadline, juggle multiple priorities and maintain a professional work style.
  • Excellent project-management skills.
  • Superb attention to detail and superior data entry skills.
  • Must possess excellent judgement with confidential and sensitive data.
  • Ability to work some evenings and weekend events as needed.
  • Proficiency in Microsoft Office and fundraising platforms, such as Engaging Networks.
  • Bachelor’s degree or equivalent experience required.

Your employment relationship with the SFMFB will be governed by the general employment policies and practices of the SFMB and the Collective Bargaining Agreement (CBA) between SFMFB and OPEIU, LOCAL 29, OFFICE AND PROFESSIONAL EMPLOYEES INTERNATIONAL UNION.

SALARY:  $66,019 starting

BENEFITS: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

The San Francisco-Marin Food Bank is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Position covered by OPEIU Local 29 Bargaining Unit

Local candidates only

APPLY HERE:Careers - We're Hiring! | San Francisco-Marin Food Bank (sfmfoodbank.org)

The San Francisco-Marin Food Bank is comprised of a dedicated team of approximately 210 staff working collaboratively to provide over 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Professional Level
    Professional

Compensation

At least USD 66,019

Benefits

 Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time

 Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time

Location

Temporarily Remote
Work must be performed in or near San Francisco, CA
Associated Location
900 Pennsylvania Ave, San Francisco, CA 94107, USA

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.