Director of Talent and Human Resources

Job Type

Full Time


Details: Commensurate with Experience



Start Date:


Application Deadline:



566 Columbus Avenue
United States


The mission of United South End Settlements (USES) is to harness the power of our diverse community to disrupt the cycle of poverty for children and their families. USES believes families have the best chance to reach their potential when they have long-term, holistic support. At USES, our focus is on helping caregivers and families with children under 12, although our door is open to children and adults from diverse family settings. We help families reach their goals through one-on-one coaching and connect parents/caregivers to our job training program and our quality education and enrichment opportunities for children, including early childhood education, after school and summer enrichment programming, and a sleepaway camp in New Hampshire.  

USES also believes that children and their families can access the greatest opportunities when we welcome people from various backgrounds and perspectives. We intentionally promote community and bring together people from different backgrounds through diversified enrollment, volunteerism, networking and other community building opportunities. USES operates in three locations in the South End – Harriet Tubman House, South End House, and the Children’s Art Centre – and Camp Hale on Squam Lake in New Hampshire. To learn more, please visit our website at

Director of Talent & Human Resources



Reporting to the CEO/President and a member of the Senior Leadership Team, the Director of Talent & Human Resources is responsible for developing and leading a comprehensive talent acquisition and engagement process and maintaining and enhancing ongoing development and learning across USES. The Director of Talent & Human Resources oversee staff recruitment and hiring including working collaboratively across departments to promote staff hiring, identifying improved efficiencies and systems for managing and stewarding a pipeline of talent; this includes supporting improved performance management, professional development, benefits, and payroll.  Successful candidates will demonstrate exceptional leadership, relationship building, communication, and project management skills, with the ability to think innovatively, have impeccable discretion, and a can-do mentality.


  • Bachelor's Degree required; relevant Human Resources Graduate Degree preferred.
  • SHRM-CP certification preferred but not required
  • At least 5 years of experience and demonstrated success in human resources and/or talent management; for-profit experience welcomed
  • Experience with Paychex Payroll Systems
  • Commitment to USES mission and work and a demonstrated dedication to social justice, including a sophisticated understanding of, and deep commitment to, diversity, equity, and inclusion
  • Ability to manage confidential and sensitive information with discretion
  • High level of flexibility and adaptability, demonstrating an ability to implement a variety of techniques that lead toward results
  • Advanced organizational skills with a proven ability to multi-task in an efficient and effective manner 
  • Strong oral and written communications skills to engage a variety of audiences internally and externally
  • Creative and strategic thinking skills and an innovative spirit
  • High emotional intelligence, including a track record of employing emotional fortitude, awareness, and skill to navigate, with calmness and confidence, complex and difficult relationships and interactions between staff
  • Thrive in a fast-paced, entrepreneurial environment, operating with a results-orientation and exceptional attention to detail
  • Must have experience with change management at the organization level and a strong passion to lead in this area
  • Skilled trainer/coach of all levels in individual and group settings
  • Knowledgeable about Federal and State Employment Laws and Compliance



Organization Responsibilities

  • Partner closely with the President & CEO and Senior Team to continue creating and promoting a culture of collaboration, excellence and transparency
  • Advise organizational leaders and the Senior Team on best talent management practices
  • Provide confidential counsel to the President & CEO and other senior leaders and managers regarding sensitive personnel issues and proactive risk management; including salary adjustments, promotion, retention and termination decisions
  • In partnership with the senior leadership and board, actively contribute to the development and implementation of USES’s strategic goals and objectives, annual budget process, talent-related decisions, as well as the overall management of the organization
  • In collaboration with cross-functional staff teams, plan and execute quarterly all staff meetings and additional team building activities
  • Participate and/or lead ad hoc staff committees as needed
  • Effectively communicate and present important HR matters to the President & CEO


Lead Human Resources

  • Oversee day-to-day administration, including employee benefits, personnel file management, background checks, and employee development
  • Continuous update of employee data and time tracking in partnership with an online payroll system, Paychex, including new hires and changes in employee status
  • In collaboration with the finance team, review and approve bi-weekly payroll
  • Evaluate and refine HR procedures and processes for centralized HR functions, which align to the organization's strategy and vision for growth
  • Maintain compliance with local, state, and federal employment law
  • Manage implementation and maintenance of an HRIS and ensure the integrity of all data contained therein

Hiring & Retention

  • Develop and lead an organization-wide strategy for recruiting and retaining high-quality, diverse staff, including identifying talent within and outside the organization
  • Establish effective on-boarding and off-boarding policies and practices; ensure consistent implementation and follow through 
  • Support hiring managers providing training, guidance, drafting job descriptions, screening candidates, and sharing best practices through the interview and hiring process
  • Ensure that compensation is externally competitive and internally consistent
  • Support employees dealing with personnel challenges, whether with their supervisor, peers, or direct reports
  • Seek out opportunities for internal employee learning and development within and across departments

Employee Engagement and Development

  • Conduct a continuing study of all personnel policies, programs, and practices to keep the organization abreast of current practices and informed of new developments
  • Determine and recommend employee engagement practices necessary to establish a positive employer-employee relationship and promote a high level of staff engagement
  • Create systems to collect and review staff feedback and conduct internal reviews to ensure organizational learning and improvement
  • Work with staff and managers to foster an environment that welcomes and supports diversity, equity, and inclusion
  • Design and lead high-quality professional development trainings and other learning opportunities that are aligned with performance standards and improvement needs for staff

Performance Management

  • Develop a robust performance management strategy tied to quantitative and qualitative organizational goals
  • Create systems to ensure that supervisors provide meaningful and actionable evaluations
  • Coach supervisors on how to best support their direct reports deal with problematic performance issues and participate in the development and execution of performance improvement plans
  • Develop, initiate and maintain effective programs for workforce retention, promotion and succession planning


United South End Settlements has Competitively Generous Benefits:

  • 3 Weeks' Vacation to Start
  • 13 Holidays
  • 3 Personal Days
  • 15 Sick Days
  • 1 Floating Holiday
  • 4 Professional Days
  • Health Plan
  • Health Reimbursement Account - 100% Employer Paid
  • Dental Plan
  • Vision Plan
  • Flexible Spending Accounts
  • 403(b) Retirement Savings Plan
  • Group Life/Accidental Death & Dismemberment/Short Term Disability - 100% Employer Paid
  • Long Term Disability Insurance
  • Employee Assistance Program

Professional Level


Minimum Education Required

4-year degree

How To Apply