Director of Clinical Services

Job Type

Full Time




12550 Aurora Avenue N
United States


PROVAIL seeks an experienced Director of Clinical Services to manage the outpatient Therapeutic and Assistive Technology Clinic operated by one of the state’s largest nonprofits supporting children and adults with disabilities.


PROVAIL recently celebrated its 75th anniversary having been founded in 1942 by parents of children with cerebral palsy. They created some of the first community services for individuals with cerebral palsy and other severe disabilities in the area. Our mission is supporting people with disabilities to fulfill their life choices. We help people decide how they want to live their life in the community and then provide the support services they need to act on those choices. We are a lifelong resource to individuals with disabilities and their families. Our services include:

·        Community-based residential services for adults with developmental disabilities and traumatic brain injury;

·        Competitive supported employment helping adults and high school students with disabilities find jobs in the community;

·        Clinical services including occupational/speech therapy and innovative assistive technology solutions for communication and mobility challenges; and,

We employ approximately 390 staff and have a budget of about $17.5 million.

Job Summary

The Director will lead a Clinic team that is widely recognized for its skill and experience supporting children and adults with disabilities such as autism, cerebral palsy and Down Syndrome. In Speech Therapy, we specialize in meeting challenging communication needs using Augmentative Communication and other forms of assistive technology. In Occupational Therapy, we specialize in bringing customized power wheelchairs and other devices to individuals with complex mobility challenges. We also operate an Assistive Technology lab with the latest adaptive hardware and software to help individuals use technology to communicate, access the internet and interact with their home environment. PROVAIL is also a provider for the state Telephone Equipment Distribution program, which brings adapted telecommunication technology to people with speech disabilities.

The Director of Clinical Services is responsible for the oversight and management of the Clinic program and its staff. The team of clinicians currently includes 3 Speech Therapists, 1 Occupational Therapist, 1 COTA and 1 Assistive Technology Specialist. In addition, there are 2 Care Coordinators who handle intake, authorization, and scheduling for the Clinic. We have plans to add at least one more Speech Therapist in the coming year to meet growing demand for our services. Typically there are 1-3 interns/volunteers active in the Clinic at any time.

Specific responsibilities include:

The Director will manage the daily operations of the Clinic with emphasis on client care, customer satisfaction, compliance and financial sustainability. They will be responsible for regular evaluation of the effectiveness of our services as well as strategic planning to support the growth & development of the Clinic.

The Director is responsible for the management and supervision of the clinical staff and volunteers. They will also ensure compliance with relevant internal policies, industry accepted standards of practice and applicable regulatory requirements.

Financial management of the Clinic is another important area of responsibility. This includes budget preparation and monitoring, ensuring effective billing & collections practices are in place and supporting the Care Coordinators to maintain effective intake, scheduling and authorization practices.


The successful candidate will have a minimum of 5 years progressively responsible management-level experience, with responsibility for multiple service lines and broad healthcare operations focus. We also require a Bachelors or Masters Degree from an accredited college in a relevant field of study or 5+ years of equivalent experience.

Must have demonstrated experience in quality improvement, healthcare administration, healthcare standards and regulations, healthcare systems, strategic planning, budgeting, financial administration, continuum of care integration and client care delivery systems. Experience with contract negotiations with vendors and institutional payors like school districts and insurance carriers.

Knowledge of healthcare terminology and state/federal regulations regarding health information management. Experience with healthcare billing and accounting including reimbursement process, ICD-10, and CPT coding systems. Experience with practice management software and electronic billing processes. Knowledge/experience in JCAHO, CARF, DOH or similar certification surveys.

Salary & Benefits:

Salary dependent on qualifications. PROVAIL offers an excellent benefits package including health care, 403(b) retirement plan and generous paid time off allowances.

To Apply:

Applicants are requested to e-mail cover letter and resume to: and include “Director of Clinical Services” in the subject line.

PROVAIL is an Equal Opportunity/Affirmative Action Employer.



Level of Language Proficiency


Professional Level


Minimum Education Required

4-year degree

How To Apply

Applicants are requested to e-mail cover letter and resume to: and include “Director of Clinical Services” in the subject line.