Nonprofit

Program Manager, NASH Institute for Systems Innovation and Improvement

Remote
Work must be performed anywhere in United States
New
|
Published 15 days ago

Details at a Glance

Job Type
Full Time
Start Date
July 1, 2024
Application Deadline
June 24, 2024
Education
4-Year Degree Required
Experience Level
Intermediate
Salary
USD $65,000 - $85,000 / year
Salary will be commensurate with the candidate’s experience and demonstrated skill level, with an initially budgeted range of $65,000-85,000 annually.

Description

The NASH Institute for Systems Innovation and Improvement Program Manager ("Program Manager") will work under the supervision of the Director of the Institute for Systems Innovation and Improvement to manage the day-to-day operations of the institute's programs and support the effectiveness of related processes and policies. The Program Manager will ensure that the content, products, services, and activities of the Institute are collaboratively designed and developed, efficiently executed, and regularly evaluated to ensure they are meeting the participants' needs in alignment with NASH's mission, vision, and strategic priorities. This work is expected to take place in close collaboration with other NASH staff, including the Chief Operating Officer, accounting team, and development manager, and includes supervision of the Improvement Science team, Data and Analytics team, and project manager(s) involved with Institute programs.


Key Responsibilities:

General Operations and Program Management (60%)

  • Provide operational, day-to-day oversight and management of the Institute for Systems across multiple Institute projects and initiatives, including NASH Improvement Communities (NICs), data and analytics, and research
  • Provide direction, strategic recommendations, and oversight to support the growth of programs, including assessment and evaluation plans to ensure program quality
  • Oversee the creation of written documentation and maintenance of resources and content stored and shared via NASH’s Institute and improvement science organizational databases (including information managed in SharePoint, OneDrive, Google Workspace, etc.) and other filing systems to ensure that other NASH colleagues and NIC participants have efficient access to information
  • Oversee the staff and contractors responsible for data collection and classification of NASH members system data
  • Support processes to recruit, hire, and onboard additional Institute and Improvement Science staff and contractors as needed
  • Provide planning and support related NASH’ ongoing data and analytics work, which involves supervising the team creating novel system-level datasets and visualizations, applying artificial intelligence methods for student advising, and designing and delivering professional development offerings for practitioners to use data to improve student outcomes.
  • Identify and document program participant and staff needs, and work creatively and collaboratively with the Director and NASH Leadership to deliver and improve the Institute programs
  • As requested, conduct research related to resources, tools, and processes that could be introduced to improve Institute programs
  • Proactively identify opportunities to promote learning and knowledge gained to NASH membership and the broader higher education field
  • Identify publication- and news-worthy outcomes and stories resulting from the Institute’s programs and partner with NASH’s communications team to share stories and promote outcomes
  • Contribute to the development and implementation of operational policies and procedures that improve efficiency, effectiveness, and collaboration for the Improvement Science team staff, contractors, and cohort participants
  • Ensure the quality and accuracy of public-facing messaging and publications related to the Institute’s work in alignment with NASH’s branding, including proofreading
  • Represent NASH in the field including drafting, editing, and presenting on the work of the Institute at learning events, meetings, conferences, and contracted client and member engagements at the Director’s request

Oversight of Institute Finance, Subcontracts, and Grants (40%)

  • Collaborate with Operations and Finance Coordinator (to be hired), Development Manager, and accounting team to maintain compliance with relevant financial regulations
  • Review invoices and reimbursement requests to ensure alignment of program activities with existing budgets, contracts and grants, and NASH policies
  • Ensure Institute expenses are charged to the appropriate funding sources
  • Draft budgets and reports for grant-funded or subcontracted expenditures and activities, final balances, and projected spends
  • Monitor operational and grant-funded or subcontracted spending, including ensuring adherence to all reporting timelines and requirements and working with Development Manager for funder approval for the reallocation and appropriate spend down of funds

Other duties as assigned commensurate with the incumbent’s qualifications and skills


Minimum Qualifications and Competencies:

As no individual candidate meets every qualification, we encourage candidates who meet most of these requirements to apply:

  • Bachelor’s degree required
  • Master’s degree in relevant field preferred, or three or more years of experience working in a role with similar program management and project management, responsibilities (non-profit or higher education experience is a plus)
  • Excellent technology skills, particularly with Microsoft Office Suite (Outlook, Word, PowerPoint, SharePoint, OneDrive, Teams), Google Workspace, and Zoom
  • Familiarity with or willingness to learn additional common tools (e.g., Microsoft Planner, SharePoint Lists, Asana, Salesforce, Smartsheet, etc.)
  • Experience in personnel management or group facilitation management is preferred by not required

Preferred Skills:

  • Exceptional attention to detail
  • Ability to navigate ambiguity and identify and mitigate risks
  • Comfort in a dynamic and remote working environment
  • Experience working in a public higher education system context.
  • Outstanding organizational and time management skills, with the ability to prioritize tasks and meet deadlines effectively
  • Strong communication and interpersonal skills and a customer service-oriented approach to supporting internal and external stakeholders
  • Professionalism in written and oral communications, with the ability to interact collegially with a range of coworkers, members, and partners
  • Proactive attitude and initiative to identify opportunities for process improvements and efficiency enhancements
  • Comfortable speaking in large groups, facilitating meetings, and delivering presentations
  • Readiness to learn and adapt to new technologies, platforms, and digital tools
  • Discretion in handling sensitive information and maintaining confidentiality

The NASH Institute for Systems Innovation and Improvement Program Manager ("Program Manager") will work under the supervision of the Director of the Institute for Systems Innovation and Improvement to manage the day-to-day operations of…

Benefits

This is a full-time position that is benefits eligible. Our comprehensive benefits package includes medical, dental, vision, an employer-funded H.S.A., 7.25% retirement match once vested, and paid time off.


NASH is unable to sponsor work authorizations, therefore applicants must be legally authorized to work in the United States.


Work Location

This position is Fully Remote. At present, NASH staff work remotely across the Unites States in a variety of time zones. Employees are expected to be available for virtual meetings between 11am - 5pm ET to accommodate this geographic diversity.

The individual in this position will be expected to conduct some travel (approximately 2-3 times per quarter) and, if required by NASH, will be reimbursed according to our travel policies.

This is a full-time position that is benefits eligible. Our comprehensive benefits package includes medical, dental, vision, an employer-funded H.S.A., 7.25% retirement match once…

Level of Language Proficiency

Proficiency in English is Required. Successful candidate must read, write, and speak fluent English. This includes the ability to understand and interpret complex texts, as well as the ability to communicate effectively in writing and verbally.

Proficiency in English is Required. Successful candidate must read, write, and speak fluent English. This includes the ability to understand and interpret complex texts, as well as…

Location

Remote
Work must be performed anywhere in United States
Associated Location
Adelphi, MD, USA

Apply to This Job

Instructions:

Qualified candidates should submit their materials via email to the Director of the NASH Institute for Systems Innovation and Improvement, Daniel Knox, at hiring@nash.edu.

  • A cover letter stating candidate interest and relevant experience
  • Resume or CV
  • Finalists will be asked to provide three professional references

NASH is committed to providing equal employment opportunities and believes that recruiting and developing a diverse and inclusive staff is vital to the organization’s success. We seek a rich, diverse candidate pool, and recognize that a successful candidate may sometimes come from a less traditional career trajectory. We encourage you to apply even if you don’t meet every one of our preferred qualifications.

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