WHO WE ARE:
ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations — build people-powered movements.
We’re a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
You would be joining a fully remote Admin Support Team nested in the Customer Service Department. We are a team-oriented group of people with bright minds, different backgrounds, and a variety of skill sets. We believe in the power of technology and are excited by problem-solving and providing individualized support.
The Admin Support Team’s primary role is managing the Support Queue, the destination for all emails sent to email@example.com from campaign and organization admins as well as grassroots organizers. We support hundreds of campaign and organization admins per week and handle a wide array of questions over email and phone. Depending on where we are in the election cycle, the workload fluctuates, and thus flexibility and a commitment to dynamic processes is key. We also manage all inbox routing and triaging so we are experts in what specific issues should be escalated to different teams and departments.
This role is 100% remote and working hours will be Pacific Time Zone business hours (roughly 9 a.m. PT - 5 p.m. PT) from Friday to Tuesday. As Admin Support Manager, you will help build out our expanded West Coast and weekend coverage, which is new territory for our team. After an extended on-boarding period, you will build out a team to directly manage.
WHAT YOU WILL DO:
WHAT YOU BRING:
You will succeed in this role if:
LOCATION & COMPENSATION:
This posting is for a full-time salaried position. This role will be fully remote and will require a non-traditional, but regular, work schedule including regular weekends and/or non-EST coverage.
Salary range: $73,000-91,000 depending on experience.
*In the short term: Due to COVID-19, we have shifted our entire staff to fully remote until at least January 2022. ActBlue is equipped to have you onboard and begin employment remotely from your home office if you are hired for this role. If working out of our ActBlue offices in Somerville long-term will entail relocation for you, we will work with you directly to make sure you’re able to relocate in a reasonable time frame once ActBlue resumes standard in-office work patterns. However, your role will remain permanently remote.
ActBlue offers generous, competitive compensation, and provides fully paid and trans-inclusive health, dental, and vision insurance and an employer-sponsored 401k contribution plan. ActBlue will also provide the technology and hardware needed to do the job.
Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
ActBlue cannot at this time sponsor work visas.
WHO WE ARE:
ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by…