Details: Salary range based on experience.
520 8th Avenue
The Alliance of Resident Theatres/New York (A.R.T./New York) is a leading service and advocacy organization for New York City’s more than 400 nonprofit theatres, seeks a Director of Operations to help shape and lead the organization going into its 50th anniversary in 2022.
Our 400 member theatre companies are the heart of the organization. A.R.T./New York provides subsidized office, rehearsal, and performance space, grants, loans, workshops, roundtables, and convenings for the field, with a special focus on the needs of small nonprofit theatres. These programs, along with our advocacy efforts, have positioned the organization as a thought-leader in the New York theatre community and the arts citywide.
The Director of Operations is a management and leadership position that will oversee the operations of three separate facilities in the A.R.T./New York Real Estate program. Spaces@520 in Midtown Manhattan and South Oxford Space in Fort Greene, Brooklyn, each provide administrative offices, rehearsal space, and shared amenities. There are a total of 42 offices and 8 rehearsal studios between these two long-established facilities. Each location has a General Manager with hourly support staff in place, and a shared janitorial staff. The A.R.T./New York Theatres opened in January 2017 and are located at 10th Avenue and West 53rd Street. The two new performance venues have up to 87 and 149 seats respectively with fully equipped technical and production resources. There is a General Manager and Production Manager/Technical Director at the A.R.T./New York Theatres, as well as an Operations Associate, shared janitorial staff, and hourly overhire staff.
The Director of Operations will work closely with staff at all three facilities to support day-to-day operations, directly managing three full-time staff and indirectly manage a diverse team of hourly employees, and working closely with multiple other teams. The Director of Operations will be an integral member of the Senior Staff, reporting to Executive Director Ginny Louloudes, and will work closely with Deputy Director and Director of Development to implement programming to serve the A.R.T./New York membership. A.R.T./New York strives to create a friendly environment staffed by people who love the theatre, have a great sense of humor, and welcome diversity in all of its forms.
Responsibilities of the job include:
Leadership and Management of Facilities
- Oversee facilities staff, including hiring, managing performance, onboarding and offboarding employees, and scheduling employees as needed, and improve systems, with a focus on providing exceptional customer service in line with A.R.T./New York’s mission and values
- Ensure excellent operation of all three A.R.T./New York space, including setting and reaching income targets, improving systems, and providing exceptional support for our renters and tenants
- Oversee care and upkeep of all three spaces, and work with staff to ensure that spaces are clean and well-maintained, that booking systems are functioning well and responding to renters’ needs, and that office tenants have adequate support
- Collaborating with Programs staff, implement programs to serve the membership (such as the Andrew W. Mellon Foundation Creative Space grant, and the new shared office space, for example) and explore new program opportunities in support of A.R.T./New York’s mission of service to the theatre community
- Coordinating external vendor contracts and maintenance procedures for each unique location including HVAC, electrical and plumbing systems, water treatment, elevators, waste, cleaning, and fire safety safety and security systems
- Manage and schedule janitorial and maintenance crew, including one full time staff person
- Oversee ordering of supplies, maintenance needs, and equipment at all three facilities, together with staff at each location
- Serving as a point of contact with landlords, negotiating leases, and managing other building systems as required
- Together with Theatres staff, oversee facilities needs for the 53rd Street space, and support that team in their work with other building tenants, contractors, and vendors
- Responding to off-hours emergencies and reporting to the site when required
- Identify and spearhead capital improvements to ensure that the operations and maintenance of the facilities are efficient and in compliance with safety standards and codes
- Oversee short-term and multi-year construction projects as they arise, coordinating with outside architects, consultants, contractors, and vendors as needed
- Steward capital funding requests, together with Development staff
Budgeting and Finance
- Work closely with Deputy Director and Theatres General Manager to oversee finances for the organization’s Facilities programs, guiding the Facilities operating income and expense budgets of more than $2 million per year, as well as managing capital budgets for A.R.T./New York facilities
- Create income and expense projections, and track progress throughout the year
- Identify possible areas for growth, expansion of programming, and new income streams
- Oversee vendor invoicing and manage payments through ArtsPool, A.R.T./New York’s centralized finance team
Desired skills and experience:
- Experience in budgeting, facilities management, and operations at a nonprofit or small business
- Ability to problem solve, motivate and lead a team, and creating accountability to A.R.T./New York’s mission, with experience managing staff, vendors, and external stakeholders
- Strong communication skills, and great people skills are preferred
- Basic knowledge of building/mechanical systems, electrical, plumbing and carpentry, and local building code
- Fire Guard certified (or willing to become one!) preferred
- Comfortable with Google Suite, Microsoft Office Suite, and willing to learn other technology tools (such as our booking system and finance system)
- An appreciation for the arts, theatre in particular, and a passion for excellent customer service
Includes an excellent benefits package with health, dental, vision, and life insurance, optional Aflac plans, generous paid time off, reimbursed theatre tickets, tax free transit, and optional 401K plan.
Minimum Education Required
How To Apply
Interested candidates should submit a cover letter detailing specific experience in capital projects and facilities management, budget management, and leadership and a detailed resume to email@example.com.
Please put your full name and “Director of Operations” in the subject line of your email.
No phone calls please. Candidates who will move forward to the next round will be contacted on a rolling basis and the job posting will remain open until filled. We will begin to review submissions on April 30, 2018. Ideal start date is June 1, 2018.
A.R.T./New York is committed to creating a welcoming environment that is inclusive and welcoming of people from all backgrounds, identities, and abilities. We seek candidates from diverse backgrounds and experiences, and we are an equal opportunity employer.