Care Navigator

Job Type

Full Time




29-76 Northern Blvd.
Long Island City
United States


Unit:                          Care Management Unit

Reports to:               Sr. Director, Care Management Unit

Status:           Full-Time; Regular; Non-Exempt

Location:                   Bronx and Long Island City

Days/Hours:              35 hours per week, subject to change based on programs needs

Date Prepared:         February 22, 2018


Position Summary:

The Fortune Society is seeking an experienced Health Home Care Navigator to ensure the successful implementation of the care coordination efforts of our Health Home activities in the Bronx. S/he will utilize health information technology to monitor and track pertinent client health information and will support the Care Manager by participating in client intake assessments and client outreach and engagement. Field visits are required.

Essential Duties and Responsibilities:

  • Responsible for assisting the Care Manager and other Care Management Team members in implementing clients’ individualized Plans of Care;
  • Responsible for alerting or bringing important follow-up items to the Care Manager’s attention;
  • Meets with enrolled and/or potential Care Management clients in the field and communicates the benefits of Care Management effectively;  
  • Ensures Care Management Team members receive client alerts (e.g., ER visits, admissions, discharges);  
  • Provides reminder phone calls for all appointments;
  • Performs outreach when clients have not kept important appointments;
  • Performs phone outreach between in-person visits to check on self-care, medication refills, and receipt of test results and to schedule in-person visits and follow-up tests;
  • Aids in identifying primary care physicians and/or psychiatrists and provides ongoing coordination as needed;
  • Ensures clients are seen by appropriate providers within 5 days of an inpatient psychiatric stay and within 7 days of an inpatient medical stay;
  • Identifies and contacts eligible Care Management participants, through face-to-face outreach, email, phone;
  • Schedules initial appointments with eligible Care Management participants, and follows-up with reminders, including phone and email contact;
  • Builds relationships with local community leaders and attends network partner events to actively market and promote the program to target populations;
  • Works with on-site organizations to coordinate referrals for eligible participants;
  • Attends staff meetings and trainings and provides program updates to the Care Manager;
  • Provides information in a culturally and linguistically appropriate manner to the population being served; and
  • Performs additional responsibilities as needed.


  • High School diploma or GED required; Associate’s degree preferred;
  • Must have a minimum of one year Health Home Care Navigator experience;
  • Must have strong working knowledge of resources located in the Bronx, including health and social services available to clients living in this area;
  • Proficient with ePACES and other NY State databases, and able to navigate multiple Health Home database platforms;
  • MS Office, Word and Excel proficiency a must;
  • Must have professional, client-centered demeanor with an ability to operate in a fast paced environment;
  • Bi-lingual English/Spanish strongly preferred in order to best suit the clients who reside in this area;
  • Ability to perform additional responsibilities as needed; and
  • We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements – Will require travel throughout the Bronx, as well as to Fortune’s locations in Harlem and Long Island City. Additional travel to clients’ locations when necessary to ensure continued progress of Plan of Care.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

Professional Level


Minimum Education Required

2-year degree

How To Apply

must apply online: