Under the supervision of the Client Services Coordinator, the Community-Based Case Manager provides in-home and community-based medical case management and health navigation services for people living with HIV/AIDS in Essex County.
- Provide community-based case management to individuals living with HIV/AIDS in Essex County. Conduct assessments and reassessments, including acuity scores to develop client-centered service plans based on assessed needs. Meet with clients in the office, in their homes, and in other community settings.
- Provide clients with easily accessible and low-threshold services that operate within the harm reduction framework and assist clients in overcoming other barriers to service delivery and health care access.
- Assist clients in accessing services offered by all AAC programs. Facilitate access to resources that will assist clients in optimizing health outcomes and move towards self-sufficiency, including medical, housing, financial, mental health, substance use, and sexual health, legal, vocational and educational services.
- Provide coordination, linkage and follow-up with existing service programs to maximize access to services, especially for those that are experiencing homelessness, are substance users and recent immigrants and/or black, indigenous, people of color (BIPOC).
- Develop a wide-range resource network for people living with HIV in Essex County. Facilitate case coordination including communicating with other providers to improve access to HIV care and treatment, reduce duplication of services and maintain communication with relevant providers and family members, as needed and with client consent
- Maintain up-to-date client records including assessments, individual service plans, progress notes, clinical indicators, all other required paperwork, and electronic submission of client data in AAC’s electronic database, ETO.
- Work from the North Shore and Boston location to complete administrative tasks, meetings and trainings.
- Attend and participate in scheduled agency and collaborator meetings, supervision, and trainings which requires travel to Boston office/75 Amory Street.
- Meet agency participatory expectations
- Perform related duties and projects as assigned.
- Valid Massachusetts driver’s license preferred or reliable transportation to visit clients in their homes and/or in other medical and community settings.
- Bilingual in Spanish/English preferred.
- BA or equivalent two years in human services and/or case management experience.
- Experience with HIV services; understanding of HIV care, treatment, and prevention.
- Medical and systems navigation experience strongly preferred.
- Strong computer skills and proficiency in the use of Microsoft Word and Outlook, as well as electronic databases, preferred.
- Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and/or bilingual/bicultural and LGBTQ+ communities preferred.
- Ability to work independently and as part of a team.
- Strong administrative and organizational skills.
- Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
Ability to meet the following physical requirements with or without reasonable accommodations:
- Sit at a computer station for extended periods of time
- Ability to keyboard for extended periods of time
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.