Student Services Manager

Posted by
Year Up
Boston, MA
Published 10 days ago


The Student Services Manager will report directly to the Director of Program and will provide professional support services to prospective and current Year Up students. The Student Services Manager is responsible for monitoring and supporting students' success throughout the program by assessing external readiness factors and intervening as appropriate. This role includes direct case management support of students, building internal program capacity for student services, and expanding access to external resources for delivering counseling and related social services.

To be successful in this role, you will be an experienced social work professional who thrives in fast-paced, dynamic environments. You will be skilled at working in a multidisciplinary setting while also being comfortable testing new infrastructure, providing feedback, and participating in conversations about program growth and how to best support our students. In addition, you will maintain the highest levels of confidentiality and ethics, and possess an innate ability to communicate with and relate to diverse audiences.

The Student Services Manager will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.



  • Conduct one-on-one interviews and assessments of prospective students
  • Collaborate with the Admissions team to identify prospects who will be successful students in the Year Up program
  • Proactively help applicants find resources (e.g. healthcare, childcare, legal representation) that will ease their transition into Year Up
  • Conduct Onboarding Student Support plan interviews for conditionally accepted students
  • Work with the Admissions and Program Manager teams to address accepted Year Up student specific onboarding support plan needs with appropriate referrals (e.g. development of intervention plans and knowledge transfer)
  • Other duties as assigned

Direct Services

  • Build relationships with students both through individual meetings/sessions and being visible during lunch, breaks, and in the classroom, when appropriate
  • Provide one-on-one brief counseling and support as needed and appropriate for students through the different phases in the program
  • Identify reoccurring student needs
  • Identify services that can be accessed and/or provide direct services through scheduled on-site presentations via community partnerships (e.g. benefits enrollment, health care, wellness, lifeskills, prevention groups)
  • Connect students to appropriate available resources and help them apply for assistance programs
  • Develop and maintain a "service plan" and records for those students who need case management services
  • Identify student needs that can be addressed through group work and run supportive or psycho-educational groups as needed
  • Document interactions, social work/case management work and referrals with students/interns into the organization's database (

Program Development

  • Manage, supervise, train, and onboard other Student Services members
  • Manage/supervise social work interns (BSW, MSW) internship program
  • Participate actively as a member of the Students Services team, contributing ideas and recommendations for improving processes based on your work in the above areas
  • Attend weekly meetings with Staff Coaches, Program and Internship Managers to discuss the progress of students/interns, and to develop interventions and direction, as appropriate
  • Provide support to staff as they work with students who need social work support identified through the admissions process or in the course of their involvement in the Year Up program
  • Enter social work data into and examine social work trends and issues in the community/world that may be affecting our students
  • Participate in cross-site discussions with other Year Up sites

Partnership Development & Capacity Building

  • Build new/enhance existing partnership relationships with community-based organizations and social service agencies around mental health, housing, pregnancy/parenting, financial services, family issues, substance abuse, etc. so that they are available to students as needed
  • Conduct a needs assessment to further understand the needs and trends of students to inform the partnership development work
  • Build internal system/processes to continually assess, maintain, and further develop partnerships
  • Document any new or existing partnerships with relevant contacts and linkage/referral agreements in the organization's database (
  • Make quarterly recommendations to both Year Up Program team (Site Director & Program Manager) and the college partner to strengthen partnerships for student support services offered on-site and off-site

Site Team/Learning Community Member

  • Collaborate and communicate with program team to address key student concerns
  • Participate in staff meetings and trainings
  • Develop close, supportive, and trusting relationships with students, to make one's self available as a tertiary level of support for all students by interacting with the learning community programmatic activities (Morning kick-offs, proskills, Friday feedbacks)


  • 2-3 years' experience preferred, especially as a counselor/case manager for at-risk individuals, particularly young adults
  • Master of Social Work degree is required to supervise social work interns
  • An existing network of contacts within, and extensive knowledge of the social services resources available in the local region
  • Effective communication skills and the ability to connect with people from a variety of different backgrounds
  • History of cultivating relationships and building alliances with agencies and schools
  • An engaging and collaborative leadership style with mature interpersonal skills and the ability to juggle and manage multiple, competing priorities and deadlines
  • Impeccable reputation with regard to ethics and integrity
  • A proven passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion


Year Up is an award-winning, national 501(c)3 organization that enables motivated young adults to move from minimum wage to meaningful careers in just one year by providing the skills, experience, and support they need to reach their full potential. Through a one-year, intensive program, Year Up utilizes a high-expectations, high-support model that combines marketable job skills, stipends, coursework eligible for college credit, and corporate internships at more than 250 top companies. Its holistic approach focuses on students' professional and personal development to enable young adults with a viable path to economic self-sufficiency and meaningful careers. Year Up has served more than 30,000 young adults since its founding in 2000. Year Up has a presence in 27 U.S. cities, including Arizona, Baltimore, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.


Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity:

As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.


Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.


The Student Services Manager will report directly to the Director of Program and will provide professional support services to prospective and current Year Up students. The Student Services Manager is responsible for…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    August 8, 2021
  • Application Deadline
    July 10, 2021
  • Professional Level


$52500 - $54500 per year


Boston, MA, United States

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