Hopelink Case Manager - Housing

Job Type

Full Time


Details: $18/hour DOE, plus full benefits




9834 Northeast 190th Street
United States


Title: Case Manager

Department: Housing & Case Management

Location: Bothell

Work Schedule: Full Time

Compensation: $18/hour DOE

Benefits:  Full benefits available including: medical, dental, vision, life insurance, short and long term disability. Paid vacation, holiday and sick leave. 401k retirement savings plan with employer matching, employee assistance program (EAP) and employee discount programs.

Open: November 2018

Closes: When Filled

To see the complete posting and to apply, click here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a4c4f625-6064-43a4-938d-3ecf41c6dff6&jobId=228308&lang=en_US&source=CC2&ccId=19000101_000001

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.


The Case Manager provides assessment, advocacy, referrals and other support services to low income families in transitional housing. The primary goal is to help families and individuals through their own resilience to make positive life changes and substantial progress towards self sufficiency, with a focus on increasing income & obtaining and maintaining permanent housing.

Essential Functions: (Note: Any one position may not include all of the functions nor do the listed functions include all tasks that may be found in positions of this class.)

  • Manages a moderate size case load of families.
  • Interviews and determines the needs of families and individuals in various life domains.
  • Develops case management case plans in collaboration with families and individuals.
  • Assists families and individuals with identification and achievement of goals including addressing barriers to success.
  • Responds effectively to client issues of an emergent nature.
  • Makes appropriate referrals and coordinates services with community agencies based on clients' needs and interests.
  • Practices from a culturally proficient and strengths based perspective.
  • Provides case management support to families and individuals through regular meetings. Case management support includes but is not limited to assisting families and individuals to monitor progress toward goal achievement, helping clients build and identify strengths and successes, supporting clients to develop and utilize positive problem solving skills and helping clients identify, develop and maintain support networks.
  • Adheres to program goals, standards of performance, policies and procedures.
  • Provides a safe environment in which families and individuals can learn to predict the positive and negative results of their decisions and actions.
  • Provides the appropriate level of support to help clients gain and maintain self-confidence in order to successfully complete activities toward goal achievement.
  • Adheres to ethical and confidentiality standards at all times.
  • Serves as client advocate when appropriate.
  • Makes mandated reports as required by law.
  • Maintains paper and electronic case records.
  • Completes monthly statistics and other reports as required.
  • Participates in on-going trainings, as required.
  • Actively participates in departmental and other agency wide meetings and committees as appropriate.

·       Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.

·       Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.

  • Regular attendance and punctuality is essential to our business and to this position.

Required Qualifications:

  • Bachelor's degree from an accredited college/university is required. Major in social work, psychology or human services preferred.
  • Computer skills required (Word, Excel, etc).
  • Introductory knowledge of human services client assessment methods, principles and techniques.
  • Able to work in a team and independently.
  • Excellent communication skills (verbal and written).

Preferred Qualifications:

  • Two years housing case management experience.
  • Experience working with low income families and individuals.
  • Knowledge of subsidized housing resources and housing system to address family homelessness.
  • Knowledge of financial coaching strategies and tools.
  • Bi-lingual applicants encouraged to apply.

 Physical Demands:

The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities who are otherwise qualified to perform the essential functions. 

·       Must be able to lift 20 pounds on an occasional basis.

·       Work involves standing, walking, stooping, talking, reaching, sitting, bending, kneeling, climbing, grasping, hearing, using hands to handle, feel or operate objects, and reaching with hands and arms. 

·       Vision abilities required by this job include close vision and the ability to adjust focus. 

·       The noise level in the work environment is usually moderately quiet.

Licenses, Certificates and Other Requirements:

·       Must pass criminal background check through the State Patrol.

·       Valid Washington State driver’s license.

·       Reliable personal transportation.

·       Proof of personal automobile liability insurance.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.


If you want to join our dynamic team, why not bring your talents and skills to Hopelink? In addition to great staff, we offer a competitive benefit package.

To see all of Hopelink’s open positions, please visit:


Hopelink is an Equal Opportunity Employer committed to workplace diversity.



Full benefits available including: medical, dental, vision, life insurance, short and long term disability. Paid vacation, holiday and sick leave. 401k retirement savings plan with employer matching, employee assistance program (EAP) and employee discount programs.

Professional Level

None specified

Minimum Education Required

4-year degree