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Langley Residential is seeking a full-time Program Manager to support the individuals that we serve in our programs. We are looking for a person who has proven interpersonal skills to successfully interact with our individuals, families, county and state officials, volunteers, and members of the board of directors. This person needs to be a team player, energetic, easy going, and a creative problem solver to work alongside the other Manager and Executive Director.
We are searching for an experienced person with a bachelor’s degree from an accredited college or university with an emphasis in human services-related subjects plus three years of experience in supporting people with development disabilities, of which at least one year has been in supervisory or leadership rolls. The preferred candidate has experience working with outside agencies/vendors; is a good multitasker, prioritizing and handling emergencies/crises; and always keeps the confidentiality/privacy of the individual and the agency in the forefront. You must be able to provide your own transportation to and from work sites and community events and hold a valid driver’s license with a clean driving record. Qualified candidates will successfully complete a pre-employment screening such as a background check, drug testing, and reference verification.
Title: Program Manager
Reports to: Executive Director
Function: Oversight of the day-to-day activities of their assigned program area/caseload.
Duties and Responsibilities:
Staff supervision and personnel duties (15%)
- Recruit, interview, recommend for appointment, and supervise designated staff, ensuring proper certification, as required;
- Evaluate staff assigned to program area, including the development and implementation of corrective action plans as needed;
- Recruit, orient, train and supervise volunteers (through collaboration with Executive Director);
- Ensure an adequate staffing pattern (including on call assignments) to ensure health, safety, and person centeredness along with licensing compliance;
- Collaborate with Executive Director to conduct an annual assessment of program staffing pattern for adequacy;
- Ensure that agency policies and procedures are communicated to staff both in orientation and ongoing training, along with training and communication of curricula as required by external regulatory requirements;
- Assign students and volunteers to complete relevant administrative tasks and monitor their performance through communication with Executive Director.
Ensures that staff meet quality, timely and accurate standards for compliance 25%
- Designated staff (in collaboration with Executive Director) for overall corporate compliance with DBHDS Licensure and DMAS Waiver and HCBS regulatory requirements;
- Ensure that assigned program area is in full compliance with all federal, state, county (including Licensing, Medicaid, Health Department and OSHA) laws, regulations, licensing and certifications governing the operation of group homes and residential support program;
- Ensure compliance with Langley policies and procedures through staff training and ongoing communication;
- Ensure compliance with human rights of individuals served, including implementing an approved grievance protocol;
- Ensure consumer and organizational confidentiality.
Program Management 40%
- Designated as supervisor of direct support professionals meeting the requirements of 12VAC35-105 as well as Medicaid Waiver requirements associated with staff competency assurance;
- Complete required training as stated in Langley’s policies and procedures;
- Ensure that assigned staff are compliant with required orientation and training requirements;
- Communicate concerns, issues and ideas to Executive Director on an on-going basis;
- Collaborate with assigned staff to develop, implement each individual’s person-centered ISP in collaboration with individual;
- Collaborate with assigned staff on a regular basis to review person-centered support needs and interests and develop ISP revisions as needed;
- Ensure that assigned staff provide active engagement and support to enable community engagement/inclusion for assigned individuals;
- Through modeling to assigned staff, demonstrate recognition of the individual worth and individuality of each individual by providing decision-making and growth opportunities for individuals on assigned caseload;
- Serve as designated staff (as assigned by Executive Director) for initial contacts, screening, and admissions as well as referrals of individuals to other services.
- Serve as designated staff for assessments;
- Support Executive Director in risk management activities, as assigned;
- Ensure the health and safety of the individuals served through program oversight;
- Work cooperatively and responsively with families, staff, volunteers, and consultants to ensure collaborative consistency of programming;
- Transport individuals to recreational activities, medical appointments, shopping, and other relevant situations as required.
Substitute for ED as needed 20%
- Report directly to the Executive Director as regards to the status/progress of all individuals and staff in their assigned program area, and other matters as appropriate;
- Implements emergency responsiveness plan by assigning alternative roles and responsibilities of staff during emergencies, including activating a community command structure;
- Be available for additional duty in the event of an emergency, assuring that there will be no break in programming in their program area;
- Maintain communication (as needed), using approved cell device, on 24/7 basis, to ensure timely response to emergencies and critical needs;
- Represent Langley at events, conferences, and seminars as requested;
- Be available for other duties as assigned by Executive Director.
Bachelor’s degree from an accredited college or university with an emphasis in human services-related subjects plus three years of experience in supporting people with developmental disabilities, of which at least one year is supervisory or leadership experience.
- Able to maintain high levels of confidential information;
- Working knowledge of all federal, state, county (including Licensing, Medicaid, Health Department and OSHA) laws, regulations, licensing and certifications governing the operation of group homes and residential support program;
- Proven interpersonal skills to successfully interact with consumers, families, county and state officials, volunteers, and members of the Board of Directors;
- Able to prioritize and perform multiple tasks;
- Excellent written and oral communication skills, including competency in English language;
- Effective quantitative, evaluative and analytical skills as well as computational math skills;
- Able to work at service sites, as required;
- Able to work as part of a team and provide team leadership;
- Must be able to provide own transportation to and from work sites and community events;
- Must agree to carry a company-issued cell phone and be on-call as required;
- Able to work extended hours or weekends in the case of emergency or special events;
- Must demonstrate proficiency in applicable Microsoft Office products;
- Official driving record from State of residency in full compliance with Langley Residential Support Services’ driving policy.
Internal: Consumers, co-workers and supervisors, consumer family members and advocates, Langley board members, and volunteers.
External: CSB support coordinators, employment and day provider staff, DBHDS and DMAS staff, other professionals, and the general community.