Crisis Shelter Manager

DC SAFE is seeking to hire a full-time Crisis Shelter Manager

This is a full-time, in person position. A weekend day (Saturday or Sunday and nontraditional hours may be required). All applicants must show proof of a full COVID vaccination.

Crisis Shelter Manager to oversee and maintain the safety and security of the daily operations of a 30 unit 24/7 emergency shelter. The Crisis Shelter Manager assesses the necessary macro function of the shelter and makes appropriate service recommendations. Maintain client data and generate reports in support of client services. Support employee related interviews, reviews, new hire onboarding, and dismissals. Assist with team building initiatives and overall support of organizational culture and employee morale. Serve as a trainer for program staff, modeling effective communication and trauma informed problem solving.

Essential Functions (Job Duties)

• Coordinate the day to day function of the SAFE Space Crisis Shelter. This includes but is not limited to: directing the work of Unit Turnover & Maintenance Staff, Shelter, and LAP Advocates. Team total: 7
• Maintains a safe and healthy work environment by maintaining quality control guidelines and enforcing organization standards, adhering to policies and hr processes.
• Attend and facilitate Monthly program meetings, staff and advocate meetings, and others as needed to maintain continuity between programs and services.
• Other duties as assigned.
• Monitor team performance and report on metrics- monthly stats, grant reporting
• Oversee the daily physical operations of the facility and grounds, including: client, staff, and visitor safety, cleanliness, code compliance, and minor/major repairs.

Crisis Shelter Manager to oversee and maintain the safety and security of the daily operations of a 30 unit 24/7 emergency shelter. The Crisis Shelter Manager assesses the necessary macro function of the shelter and makes appropriate service recommendations. Maintain client data and generate reports in support of client services. Support employee related interviews, reviews, new hire onboarding, and dismissals. Assist with team building initiatives and overall support of organizational culture and employee morale. Serve as a trainer for program staff, modeling effective communication and trauma informed problem solving.

Essential Functions (Job Duties)

• Coordinate the day to day function of the SAFE Space Crisis Shelter. This includes but is not limited to: directing the work of Unit Turnover & Maintenance Staff, Shelter, and LAP Advocates. Team total: 7
• Maintains a safe and healthy work environment by maintaining quality control guidelines and enforcing organization standards, adhering to policies and hr processes.
• Attend and facilitate Monthly program meetings, staff and advocate meetings, and others as needed to maintain continuity between programs and services.
• Other duties as assigned.
• Monitor team performance and report on metrics- monthly stats, grant reporting
• Oversee the daily physical operations of the facility and grounds, including: client, staff, and visitor safety, cleanliness, code compliance, and minor/major repairs.
• Manage relationships with vendors; security, linens, property management
• Coordinate monthly staff schedules for the shelter.
• Participate in rotating on-call schedule and provide emergency coverage of uncovered shifts when required.
• Develop new and maintain existing service linkages to support the program, including developing relationships with local service providers.

Essential Skills

• Attention to Detail: Closely follows protocol and procedures and achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
• Problem-solving: Identifies issues, effectively structures problems, analyzes data to produce insights, and generates wise, actionable recommendations.
• Communications: Produces strong written documents, edits documents effectively and engages in effective verbal communication.

Background and Experience

• 3-5 years of management experience with crisis intervention, shelter, and community based work.
• Crisis Shelter Manager to oversee and maintain the safety and security of the daily operations of a 30 unit 24/7 emergency shelter. The Crisis Shelter Manager assesses the necessary macro function of the shelter and makes appropriate service recommendations.
• Maintain client data and generate reports in support of client services.
• Support employee related interviews, reviews, new hire onboarding, and dismissals.
• Assist with team building initiatives and overall support of organizational culture and employee morale.
• Serve as a trainer for program staff, modeling effective communication and trauma informed problem solving.

How to apply: Please send a cover letter, resume, and three professional references, to employment@dcsafe.org C/O Gloria Nokes, Human Resources. Include the position title in the subject line. The position is open until filled,

We are an Equal Opportunity Employer. DC SAFE's Equal Opportunity Employer policy: all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability, or veteran status.