Rental Assistance Program Coordinator

Job Announcement: Rental Assistance Program Coordinator

United Way of King County’s mission is to bring caring people together to give, volunteer, and take action to help people in need and solve our community's toughest challenges. Our culture fosters leadership, open communication, teamwork and collaboration, integrity, and accountability.

Because of what we do, we are deeply committed to addressing racial inequities head on to make progress towards a community with equal opportunity for all. We seek individuals in roles to engage in this journey as part of a collective responsibility for forward movement. If you’re passionate about helping low-income people move out of poverty and homelessness and committed to reducing racial disparities, then our Rental Assistance Program Coordinator on our Community Services Team may be a good fit for you.

This position supports the Home Base Rental Assistance Program to prevent evictions and homelessness in response to the COVID-19 pandemic. This program provides rental help to thousands of eligible households and works with landlords and tenants to resolve outstanding rental debt. Major areas of focus include customer service, administrative support, and grant compliance, timesheet management, outreach efforts for clients, development of forms and processes. The position will also work with landlords and tenants in need of rental assistance. The position collaborates with the Ending Poverty and Homelessness Team, Accounting Department, AmeriCorps members, and the Community Services Operations (Ops) Team. This is a time limited position based on grant funding. The position is expected to end December 31, 2021 with the possibility of extension. 

United Way of King County is an equal employment opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristics protected by law. 

Applications from candidates of color are encouraged to apply.

The recruitment range is from $54,500 – $58,500. First review will be March 8, 2021 – the position is open until filled.

COVID-19 Update:

Protecting the health and safety of our communities is a top priority. Due to the circumstances surrounding the pandemic, all interviews will be conducted remotely for the time being. We will provide candidates selected for interviews with all the required instructions. If you are hired for the position, you will start off working remotely. UWKC employees are working remotely through June 30, 2021. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our hiring process.

Essential Duties

• Actively participates in the design and implementation of the Rental Assistance Program. Partners with Home Base team members to reduce barriers to rental assistance and create and equitable and accessible program.
• Leads administrative and budget support for UWKC Home Base team and partners. Provide timely requests for documents, data, and surveys. Uses technology (texting, social media, Apricot data base, etc.) to perform daily tasks.
• Proactively develops and implements new procedures, tools, and forms to effectively administer rental assistance.
• Coordinates outreach efforts ensuring materials are translated and disseminated through trusted partners.
• Gathers the necessary documentation and information to evaluate client eligibility for rental assistance.
• Collaborates and communicates with Home Base partners on process improvements and to strengthen racial equity outcomes.
• Establishes and maintains compliant grant program files with needed information for audit and monitoring purposes.
• Leads customer service efforts for landlords and tenants including motioning email and phone messages. Works with UWKC customer service department to provide accurate and timely information.
• Serves as a liaison with funders on administrative compliance for Rental Assistance program.
• Ensures accurate and timely processing of all Rental Assistance program related invoices, reimbursements, payments, and timesheets.
• Performs general office administration work, event coordination, and other related duties as assigned.
• Strong commitment to UWKC’s racial equity work and demonstrated interest in social justice.

Core Competencies

• Passion for preventing homelessness.
• Strong community outreach and volunteer/staff recruitment skills.
• Demonstrated commitment to Racial Equity and dismantling racism.
• Strong commitment to client confidentiality.
• Experience managing budgets and tracking detailed expenses.
• Detail-oriented, able to quickly and concisely synthesize large amounts of information.
• Experience leveraging new technology, social media, and other tools on a daily basis.
• Proven ability to multi-task; effective time and project management skills; demonstrated ability to independently plan and execute projects from start to finish.
• Excellent organizational and follow-through skills in a fast paced environment.
• Strong cross-team collaboration, facilitation, and consensus-building background; demonstrated ability to work independently in a team environment, good decision-making skills, and demonstrated ability to complete assigned work projects.
• Excellent verbal and written communication skills, and presentation skills; understanding of correct usage of grammar, business English, basic math, and strong proofreading skills.
• Demonstrated successful experience coordinating volunteer program activities.

Physical activities required by the work include talking, sitting, reaching, lifting, hearing, fingering, and repetitive motions of hands/wrists. Position may lift up to 25 pounds.

Education and/or Experience

High school diploma or equivalent; Associate’s degree preferred. Three (3) years experience in office administration, community outreach, program/project support and overseeing volunteer activities are highly desirable. Experience related to federal and other types of grants and working with AmeriCorps members highly desired.

The annual recruitment range is from $54,500 – $58,500 depending on successful experience and prior accomplishments. The position is open until filled; first review will be March 8, 2021.

Core Competencies:

·Passion for leveraging AmeriCorps to help low-income people move out of poverty and homelessness.

·Strong community outreach and volunteer/staff recruitment experience in a fast-paced environment.

·Demonstrated commitment to Racial Equity and experience building racial equity and social justice strategies. 

·Strong project management experience; demonstrated ability to independently manage multiple concurrent projects and drive them to completion.

·Detail-oriented, able to quickly and concisely synthesize large amounts of information.

·Experience leveraging new technology, social media, and other tools on a daily basis.

·Proven ability to multi-task; effective time and project management skills.

·Excellent organizational and follow-through skills in a fast-paced environment.

·Strong cross-team collaboration, facilitation, and consensus-building background; demonstrated ability to work independently in a team environment, and good decision-making skills.

·Ability to handle confidential and sensitive information with discretion.

·Excellent verbal and written communication skills, and presentation skills; understanding of correct usage of grammar, business English, basic math, and strong proofreading skills.

·Demonstrated successful experience coordinating volunteer program activities.

Physical activities required by the work include talking, sitting, reaching, lifting, hearing, fingering, and repetitive motions of hands/wrists. Position may lift up to 25 pounds.

Education and/or Experience:

High school diploma or equivalent; Associate’s degree preferred. Three years’ experience in office administration, community outreach, program/project support and overseeing volunteer activities are highly desirable. Experience related to federal and other types of grants and working with AmeriCorps members highly desired.

Experience and understanding of systemic and institutional racial bias; sensitivity to issues and concerns of communities of color and other diverse groups including working with people from diverse racial, ethnic, and socioeconomic backgrounds highly desired. Deep passion for creating an inclusive and equitable work environment

Ability to speak other languages desired.   

KNOWLEDGE, SKILLS AND ABILITIES

• Experience engaging in difficult conversations with individuals and groups around race, equity, diversity, and inclusion.
• Solid communication (verbal and written) and interpersonal skills and excels at building relationships in any environment and enjoys connecting with people and diverse audiences. 
• Knowledge of racial justice, cultural differences; an understanding of systemic and institutional racial bias; ability to demonstrate sensitivity to issues and concerns of communities of color and other diverse group.
• Thrives in fast-paced, generative, multiracial work environment.

JOB CONDITIONS AND PHYSICAL DEMANDS

The position requires the ability to oversee staff performance in executing fundraising plans and in meeting organizational fundraising goals. Job involves a high degree of complexity and difficulty.  Responsible for developing and implementing operational policies and procedures to accomplish team objectives. Accountable for a team approach to strategic planning. Decisions are made within a flexible team operating structure, which often requires both independent decision-making and making decisions through a collaborative process. Position works under constant time requirements and constraints. Work often requires evening and early morning and meetings. 

DISCLAIMER

This job position performs other assignments and performs other duties as deemed necessary by United Way of King County. The contents of this job description may change as deemed necessary by United Way of King County.