3150 N. San Fernando Rd.
Position Reports to: Senior Director of Programs
The Workplace Mentoring Program Specialist (WPS) ensures the successful execution of Workplace Mentoring Programs focusing on enrollment and matching of youth mentees with adult mentors, case management and support, curriculum facilitation, and overall site management.
Big Brothers Big Sisters of Greater Los Angeles’ (BBBSLA) Workplace Mentoring Program is an educational, vocational and cultural program that matches employee volunteers (Bigs) with youth (Littles) from a local high school. The students are transported to corporate offices for two hours, once a month during the school year. Mentors, with the support of BBBSLA staff, help teach students the skills necessary to enter and succeed in the workplace and college.
With the program taking place at the corporate offices, the students get a unique experience outside of the classroom.
Each visit contains a group activity with all participants in the program followed by individual one-on-one time between each mentor/mentee match. This one-to-one time can be used in a variety of ways including teaching job skills, talking and learning about each other, helping with school and work projects or giving guidance.
ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES:
Recruitment, Enrollment, & Matching:
* Executes recruitment, interviewing, and matching of mentors and students in the workplace mentoring program;
* Provides mentees, families and mentors with support and resources to ensure a quality, long-lasting relationship;
* Interface with and present to school administrators and corporate/non-profit partners;
* Assess individual needs for each match participant to assure a positive youth development experience for the youth and successful and satisfying experience for the mentor;
* Liaise with Marketing team to development marketing materials for info sessions at sites and schools;
* Co-create systems for new mentor orientation/training process to increase level of engagement.
Site Facilitation & Curriculum Support:
* Facilitate workplace program curriculums in a group setting;
* Participate in the development of customized curriculum sessions per site;
* Schedule and facilitate parent and mentor orientations, trainings, and debriefs.
* Through scheduled in-person, telephone, and electronic communication, ensure that the elements of child safety, match relationship development, positive youth development and mentor knowledge and satisfaction are fulfilled;
* Ensure documentation of check-ins, issues discussed, surveys administered and all communication or interventions completed are detailed, thorough, and written with excellence into the BBBSA national database;
* Apply child safety and risk management best practices in working with youth and families exposed to trauma, issues related to living in poverty; and any other adverse experiences;
* Complete the appropriate surveys including the SOR (Strength of Relationship) and YOS (Youth Outcome Survey) to assess match impact on youth development, in addition to monitoring YODP (Youth Outcome Development Plan) goals and facilitating creation of new goals when needed;
* Participate in various staff meetings, case conferences and professional consultation with supervisor;
* Consistently possess a positive, team-player and solution-focused attitude;
* Perform other duties as assigned by supervisor.
Education: Bachelor’s Degree Required. (Social service, education, or related field)
Experience: 1-2 years experience in social services settings working with youth highly preferred.
Skills: Case management
Curriculum & Workshop Facilitation
High speed typing
Detail oriented with high level of written and oral communication
Conversationally bilingual in English-Spanish
* Must work flexible hours including weekends and evenings;
* Must be able to work with diverse populations;
* Must have car, valid driver’s license, and automobile insurance.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed are representative of the knowledge, skill, and/or ability required;
while performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.
Working Location: Location is based on a percentage of where work time is spent.
Indoors--80% Travel (local) – 20% - job requires offsite meetings and periodic trips out-of-town/state
Hours and Benefits: Full-time Non-Exempt position (40 hrs/week). Typical work schedule: Mon-Fri, 9am – 5pm, but occasional evening and weekend work required. Benefits include 21 days paid PTO, medical, dental, Life, LTD and vision insurance. Eligible for 403(b) retirement plan immediately and 4% salary matching benefits after one year.
Level of Language Proficiency
Conversationally bilingual in English-Spanish
Minimum Education Required