The SalesForce Business Analyst ensures the enterprise-wide users of CEO’s mission-critical SalesForce CRM platform are optimally supported. This position entails significant internal account management, technical business need analysis, and business process improvement consulting (primarily around our Salesforce platform).
The CEO technology environment also includes other 3rd party applications. These position responsibilities include development of functional and non-functional requirements and customer request prioritization.
This role will include crafting business solutions for stakeholders combining people, process, and technology to support both the strategic direction of the company and functional area initiatives. The position also provides added support to Tier 1 cases, focused on in depth investigation of advanced technical issues.
Who We Are
The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.
What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. Since 2009, CEO has gained support to expand its programs through government, nonprofit, and private organizations including the GreenLight Fund, the Pew Charitable Trust, and the Nonprofit Finance Fund. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually.
Who You Are
These responsibilities are representative, but not all-inclusive, of the responsibilities of this role:
Business Needs Analysis and Development
More About Us
We welcome diversity and highly encourage applications from people of color and people with convictions. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.
The SalesForce Business Analyst ensures the enterprise-wide users of CEO’s mission-critical SalesForce CRM platform are optimally supported. This position entails significant internal account management…
CEO's compensation philosophy considers a variety of factors including experience, internal equity, and the labor market associated with the city in which the position is located. The labor markets associated with the cities in which CEO is based are variable, and the salary range included here reflects this. Our salary offer will fall within this range and will be reflective of the labor market of the city in which the position is based, as well the other factors named above.
We recognize that salary is a part of the overall compensation package and are happy to provide health, dental, 401k, and professional development opportunities to our staff.
We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We're a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.
CEO's compensation philosophy considers a variety of factors including experience, internal equity, and the labor market associated with the city in which the position is…