IT Helpdesk Support Specialist

Title:               IT Helpdesk Support Specialist

Location:        Manhattan, New York

Salary:            $50,000-$60,000 per year

Project Renewal has a great opportunity to support our cause by providing technical support to our staff.  Working with a great team, you will develop technical skills working in an enterprise, cloud-native environment.

Project Renewal’s IT Helpdesk Support Specialists on the IT Helpdesk team, handle most of our user support requests. This role provides exceptional customer support service over the telephone, via remote connections and in person.

Essential Duties and Responsibilities:

·        Provide Tier 1 and 2 helpdesk support by phone and in-person

·        Assist with the development of and adherence to IT procedures

·        Participate in on-call after-hours rotation schedule

·        Enforce information technology policies including ensuring adherence to funder requirements

·        Work with users to elicit the objectives behind their request and provide great customer service

·        Maintain a clean and well-organized work environment

·        Stay current with technology trends and continuously develop technical skills

·        Work on tasks and projects as assigned by supervisor

Qualifications:

·        Experience providing desktop user support, in an MS Windows environment

·        Exceptional customer service skills

·        Excellent collaboration skills and team-oriented approach

·        Strong written and verbal communications skills

Desirable Experience:

·        CompTIA A+, Network + or other technical trade certification

·        Strong knowledge of MS Office, Outlook, Word and Excel

·        Prior technical training, education, or course work

All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.

To apply: E-mail resume and cover letter indicating position and salary requirements: to it-recruiting@projectrenewal.org