Operations & Programs Director

Job Type

Full Time


Minimum: $70,000.00
Maximum: $75,000.00



Start Date:


Application Deadline:



166 Eddy Street
San Francisco
United States



Based in San Francisco’s Tenderloin District, the Vietnamese Youth Development Center (VYDC) is a multi-service agency offering services in employment and leadership training, education support and advocacy as well as individual and family counseling for immigrant and low-income youth and their families. The Center’s programs help to divert youth by providing constructive activities that impact their world, increase their individual and cultural pride as well as build community spirit. Founded over 40 years ago, VYDC serves over 500 young people of all background each year. For more information visit www.vydc.org


The Operations & Programs Director is responsible for oversight of the agency’s operations and programs that are consistent with the agency’s mission and needs of our community. The Operations and Programs Director will manage employees and independent contractors. The Operations and Programs Director will also provide strategic leadership and direction in the development and implementation of strategies for short and long-term goals in operations and programs. The Operations and Programs Director will work closely with the Executive Director and Board of Directors on developing agency policy and making program and operations decisions for the entire organization. The ideal candidate has strong management and interpersonal skills along with a deep understanding of the Southeast Asian refugee resettlement experiences in the United States, especially in the San Francisco Bay Area.



●    Oversee recruitment, hiring, and onboarding of staff.

●    Oversee professional development for staff, including annual evaluations, staff meetings and related staff events.

●    Facilitate and support staff when various HR issues and disciplinary action arises.

●    Monitor payroll, timecard, and time off request.

●    Responsible for overall facility management and oversight, including final responsibility for maintenance, purchasing, oversight custodial services, contracts and equipment.

●    Ensure a safe, healthy and efficient workplace environment for staff, clients and visitors.

●    Manage and act as primary liaison with building management and vendors.


●    Direct the planning and the execution of day-to-day program activities as appropriate to program objectives and in alignment with the organization’s vision.

●    Facilitate staff meetings, setting agenda and ensuring follow-through on decisions made.

●    Identify, apply for, negotiate, report and ensure contract compliance on funding grants and contracts, which includes managing agency subcontractors and contractors.

●    Oversee agency client and outreach events and activities.

●    Manage inquiries and interest from non-profits, partners and public regarding program collaboration, volunteering opportunities and engagements.  

●    Engage in program development and innovation. 

●    Develop and maintain policies, procedures, and systems to ensure a healthy agency structure and functioning.

●    Assess and report on efficacy and impact of agency programs and initiatives.

●    Ensure that the organization’s vision is articulated to the staff and constituency.

●    Represent the agency in community forums, funder’s meetings, etc.

●    Provide staff support to the Program Committee of the Board of Directors. 

●    Cover programs during manager/staff absence, responding on-call to program needs.

●    Other tasks as assigned by the Executive Director.



●    At least 2 years experience in non-profit program administration.

●    At least 2 years of experience supervising, coaching, or mentoring staff.

●    At least 3-5 years experience in providing direct services in the areas of health and wellness, workforce development, or teen programming for low-income communities.

●    Grant-writing experience, with contract compliance and reporting skills. 

●    Program evaluation experience, preferably with evaluation design and implementation skills.

●    Ability to work as a team player in a fast-paced, cooperative, flexible, and diverse environment and able to handle situations readily.

●    Ability to manage multiple tasks and deadlines and complete projects and reports on schedule.

●    Excellent written and oral communication skills as well as the ability to plan and organize effectively. 

●    Familiarity with San Francisco social services and the political landscape for people facing the challenges of poverty, education, health and social disparities.

●    Experience working with people experiencing poverty, mental health issues, social disenfranchisement, and/or other related issues; understanding and sensitivity to diverse participant backgrounds. 

●    Fingerprinting background check and TB clearance required.

●    Must be committed to the VYDC mission.

●    Bilingual in a Southeast Asian language (Vietnamese, Laotian, Cambodian) strongly preferred.


Employer-paid medical and dental coverage, vacation, sick and holiday leave

Level of Language Proficiency

Can speak either Cambodian, Laotian or Vietnamese a plus.

Professional Level


Minimum Education Required

4-year degree

How To Apply



TO APPLY: please submit your letter of interest and resume to the following:

Judy Young, Executive Director

166 Eddy Street, San Francisco, CA 94102

Email: judyyoung@vydc.org

Phone: 415-771-2601


Electronic submission is encouraged