Program Associate

Job Type

Part Time


Details: Salary commensurate with experience



Start Date:



United States


The Intercultural Counseling Connection is a network of volunteer mental health professionals committed to providing culturally responsive, cost-free counseling and therapeutic services for asylum-seekers, refugees, and other forced migrants living in Maryland.

Summary/Scope of the position:

The Program Associate will provide administrative and logistical support for daily operations and activities under the Intercultural Counseling Connection, under the direct supervision of the Program Director.

The Intercultural Counseling Connection is based in Baltimore, Maryland. The majority of responsibilities associated with this position will require on-site presence at the Connection location in northeast Baltimore; other tasks may be carried out from an alternate remote site.


  • Maintain informational systems for tracking and documentation of services provided for clients, using dedicated database program.
  • Gather monthly counselor-client hours and related metrics for program documentation and grant reporting purposes.
  • Support Program Director in program funding activities, including assistance with grant writing and reporting to current funders, research on potential funders, and annual appeals.
  • Maintain responsibility for scheduling of interpreters for counseling sessions.
  • Assist the Program Director in planning and implementation of clinical training workshops for mental health providers, including administration of continuing education units (CEUs), preparation of resource materials, and logistical support.
  • Coordinate transport assistance for Connection clients to/from counseling sessions.
  • Maintain/update Connection contact lists (using content management/database systems as appropriate).
  • Assist with development of Connection newsletter and periodic updates to Connection website.
  • Help respond to informational requests regarding the Connection and its services, as well as relevant services provided by key partner organizations and represent the Connection at community events.
  • Provide assistance in other areas of program operations and activities as needed.



  • Excellent communication and interpersonal skills.
  • Direct experience working with culturally diverse individuals and communities.
  • Experience in providing administrative and program support for non-profit projects.
  • Familiarity with standard computer applications (Word, Excell) and database operations.
  • Understanding of salient psycho-social issues affecting refugees, asylum-seekers, asylees and immigrants pre- and post-migration or resettlement.
  • Related undergraduate degree (e.g. public affairs/administration, nonprofit policy/management, communications) or equivalent experience.
  • Degree in related area (e.g. social work, counseling, nonprofit policy/management, development or humanitarian work) or equivalent experience (preferred).
  • Familiarity with funding environment for social services in greater Baltimore (desirable).
  • Proficiency in French, Arabic, Amharic, Spanish or other language dominant among area refugees/asylum-seekers (desirable).

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Interested candidates are requested to send a resume/C.V. and cover letter to Lauren Goodsmith, Program Director, at