Program Manager (Foster Care/Youth Development)


San Francisco Court Appointed Special Advocate Program

Published 16 days ago


Salary commensurate with experience

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Details at a glance

  • On-site Location
  • Full Time Schedule

Level of Language Proficiency

Employer:  San Francisco Court Appointed Special Advocate Program

Position:     Program Manager

Status:           Full-time exempt

Posted:        June 2019; open until filled

Organization Overview

The San Francisco Court Appointed Special Advocate Program (SFCASA) recruits, trains and provides ongoing support to community volunteers serving as officers of the court to advocate for the best interests of abused and neglected children in the foster care system. Through sustained, personal attention, SFCASA creates positive change in children’s lives, providing children with hope, stability and opportunities to thrive in preparation for healthy, productive adult lives. More information can be found at

Position Overview

The Program Manager is primarily responsible for the day-to-day supervision of program staff in their work with volunteers assigned to dependent youth. The Program Manager acts as a key partner in SFCASA’s efforts to continuously learn and enhance our impact through data collection, reporting and analysis. The Program Manager also holds a modified caseload and assists in various aspects of volunteer training. As a member of the management team, the Program Manager demonstrates leadership in interactions with colleagues and actively participates in meetings to discuss and implement organizational strategy, goal setting, and alignment of staff deliverables with strategic planning objectives. The Program Manager reports to the Program Director who reports to the Executive Director. Qualified candidates must be available to complete core volunteer training

* Core volunteer training will take place on Tuesday and Thursday evenings from 6pm-9pm. Training sessions will be held at the SFCASA Training Space located at 2533 Mission Street.


Management of Case Supervisors and Program Assistant

·        Provide day-to-day oversight, supervision, and coaching of program staff members, including Case Supervisors and Program Assistant

·        Ensure office coverage and succession/contingency plans for both short and long term absences of Case Supervisors (may be required to temporarily manage additional caseload)

·        Review and analyze caseload reports and assist in the assignment of volunteers

·        Oversee completeness of database input to promote/ensure data integrity

·        Field concerns and support dispute resolution as needed, mediate and problem solve around difficult case issues

·        Identify programmatic successes and promote this sharing both within the Case Supervision team and with Development and Communications

·        Identify and implement processes that improve volunteer effectiveness

·        Collaborate with Program Director to:

o  Develop and execute training for new program staff members,

o  Arrange ongoing education and professional development opportunities for existing program staff,

o  Develop and implement policies and procedures for program staff and Agency,

o  Conduct annual and midyear performance evaluations for Case Supervisors, and

o  Plan agendas and facilitate program staff meetings

Case Supervision: Supervision, support and management of volunteer advocates and their assigned cases (modified caseload)

·        Maintain organized, accurate and up-to-date physical and electronic case records in compliance with Agency protocols, ensuring data integrity for reporting needs

·        Support volunteer advocates in the completion of court-mandated duties, including, but not limited to, developing and submitting activity logs in the Salesforce database, court reports and case plans, and participating in court hearings and case meetings

·        Exercise discretion and independent judgment to assist advocates in creative problem solving, utilizing Agency and community resources and ensuring accuracy and consistency with dependency permanency planning law and best practices

·        Facilitate and mediate relationships between advocates and professionals, family members, and others as needed

·        Assess and strategically match advocates with cases in a timely manner

·        Maintain monthly minimum contact with advocates, providing coaching and feedback tailored to individual case and volunteer needs

·        Identify and share information about specialized services and resources with advocates and SFCASA staff

·        Annually evaluate advocate performance in the fulfillment of their duties

Additional Responsibilities

·        Regularly review and analyze CASA and youth impact and outcome data to ensure continuous learning and program enhancement

·        Evaluate and approve appropriate volunteer candidates with program staff

·        Provide assistance with the continuing education and retention of ongoing volunteers

·        Establish and maintain effective, collegial working relationships with staff, board and volunteers, as well as with representatives of the San Francisco Human Services Agency, the dependency attorney panel, education service providers, Foster Family Agencies, and other community service providers and entities

·        Other duties as assigned; non-essential job duties, non-related responsibilities and other tasks as required by the Program Director, Executive Director and Agency may be assigned from time to time – SFCASA is a small organization requiring flexibility from its staff

Qualifications and Requirements

·        Bachelor’s degree in social-service related field and 3-5 years working experience required; advanced degree and/or LCSW preferred

·        Experience in child welfare, social service, juvenile law, education, case management and/or volunteer program management strongly preferred

·        2-3 years of staff management experience preferred

·        Strong working knowledge of community resources in the City and County of San Francisco and greater Bay Area counties

·        Must complete SFCASA Core Volunteer Training

·        Must pass a comprehensive background check (after offer)

·        Strong written communication skills, including editing skills

·        Excellent oral communication skills, including the ability to calmly evaluate and make strategic decisions in emotionally-charged situations and in the absence of complete clarity

·        Competence in Microsoft Word, Excel and Outlook programs and comfort learning new software programs required, experience with Salesforce preferred

·        Flexibility with hours, including some evenings and weekends, with an ability to independently manage one’s workload and schedule

·        Demonstrated respect of all people regardless of socioeconomic background, culture, religion, sexual orientation, gender identity and expression, and disability and experience working with culturally diverse populations

·        Ability to maintain confidentiality and exercise diplomacy and discretion in communication with others, including taking a strengths-based approach

·        Bilingual candidates and people of color encouraged to apply

To Apply

Please send a cover letter, resume and three references in one PDF file via e-mail to with “Program Manager” in the subject line. Please, no phone calls or site visits. This position will remain open until filled; complete applications will be reviewed as they are received.

San Francisco CASA is an equal opportunity employer.

Employer:  San Francisco Court Appointed Special Advocate Program

Position:     Program Manager

Status:           Full-time exempt

Posted:        June 2019; open until filled

Organization Overview…

How To Apply


2535 Mission Street, San Francisco, CA 94110