Director of Family Services

Director of Family Services 

Homes for the Homeless’s (HFH) transitional family shelter in the Bronx is seeking a Director of Family Services to aid in our mission of supporting homeless families with children with emotional support, benefits referrals, and housing and case management services. The Director will be responsible for meeting standards created by the New York City Department of Homeless Services and in-line with HFH’s mission. The Director of Family Services will be responsible for supporting a team of Case Managers, Housing Specialists, Employment Specialists, and Licensed Social Workers. The Director of Family Services reports to the Facility Administrator. 

ABOUT HOMES FOR THE HOMELESS, INC.

Homes for the Homeless, Inc. (HFH) is a non-profit social services organization operating family shelters throughout NYC that serve as a hub of opportunity for families both residing in shelter as well as those in the neighboring community. On-site programs range from childcare, early childhood education centers, afterschool clubs and programs, and youth recreation activities, such as sports teams, to housing assistance, case management, parenting workshops, career and job vocational training, support groups and substance abuse assistance, and family engagement and recreation events. We invite you to visit our website, www.hfhnyc.org, to learn more about our facilities and programs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise Family Services staff to ensure all procedures and protocol are followed.
• Train, and monitor the effectiveness of staff.
• Conduct case conferences among FS staff and non-compliant clients on a weekly basis.
• Assist case management staff in motivating clients to follow through on developed independent living plans, connect to public benefits, and work to exit to permanent housing.
• Collaborate with childcare, adult, and children’s education departments’ staff to maximize client participation and opportunities.
• Ensure that Housing Workshops are conducted and that the Housing Specialist(s) are developing exit strategies with clients and referring clients to available apartments.
• Review and sign-off on case records to ensure compliance with OTDA and DHS guidelines.
• Assist in the adaptation or development of materials to meet the informational needs of clients.
• Ensure that staff refer clients to appropriate agencies including employment, substance abuse and childcare programs in order to meet full complement of client needs.
• Maintain established relationships with community agencies and schools.
• Identify and address problems with personnel and perform disciplinary actions in conjunction with facility administration and central office.
• Provide reports to agency administrators and central office as required.
• Hold weekly meetings among Case Managers and Housing Specialists to ensure communication and to address issues.
• Input monthly supervisory notes.
• Maintain critical files.
• Conduct monthly case audits.
• Organize staff development workshops for Case Managers and Housing Specialists.
• Meet with Administrators regularly to discuss family obstacles.
• Oversee a team of Social Workers and their work
• Build and maintain relationship with DHS

QUALIFICATIONS

• BA/BS in related field 
• Significant work experience preferred
• Must have at least one year of supervisory experience
• Knowledge of Microsoft Office

COMPENSATION/EEO: 

 In order to attract and retain a high-performance workforce, Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance. In addition to a competitive salary, we provide excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 3 weeks paid vacation, and ample personal and sick leave.

Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law.