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Interim Weekend Overnight Program Monitor - Safe Haven

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Published 13 days ago

About Swords to Plowshares 

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org


Job Title  

Interim Weekend Overnight Program Monitor - Safe Haven 


Location  

San Francisco, CA 94109 


Employment Type 

Part-time, non-exempt 


Summary  

The Weekend Overnight Program Monitor oversees the activities of residents after regular program hours, responds to emergencies and conducts crisis interventions, and enforces residential policies to ensure safe housing for tenants. Program Monitors oversee daily building activities, provide 24-hour security, and respond to building and tenant emergencies. The Program Monitor also completes appropriate documentation and works with staff to facilitate treatment and identify resident issues. This full-time, non-exempt position is located at The Fairfax Hotel and reports to the Safe Haven Program Manager. 


Schedule 

Saturday and Sunday, 12 am (midnight) - 8 am 


Responsibilities  

  • Comply with all rules and procedures (Personnel Policy Manual and residential facility guidelines) 
  • Monitor common area activities of building residents and guests 
  • Maintain building security and screen all visitors  
  • Maintain accurate and complete documentation, i.e. incident reports, complaints, and daily log book entries 
  • Respond to building emergencies in compliance with the Property Management manuals 
  • Maintain a relaxed, courteous and professional demeanor, even under pressure, to treat tenants with respect and patience 
  • Assist tenants in completing work orders, incident reports and complaints 
  • Assist the Program Manager with administrative tasks as directed 
  • Maintain a clean and presentable work area, building entry and lobby 
  • Plan, prepare and serve daily onsite breakfast (including clean up) 
  • Employee must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation 
  • Perform other duties as assigned 


Requirements 

Education 

  • Associates degree, high school diploma or GED considered with experience

Experience 

  • Two (2) years experience working with “hard to serve”, substance abuse and mental health clients, with at least one (1) year in a human service agency
  • Translatable military experience and skills may be alternatively substituted

Qualifications 

  • Maintain good attendance record, including timely notification if unable to work shift? 
  • Ability to work independently with minimal direct supervision 
  • Ability to remain calm and alert during emergencies 
  • Understanding of and ability to communicate with diverse types of people 
  • Ability to both work independently and as a part of a team 
  • Ability to follow complex oral and written instructions 
  • Ability to pass Food Handler’s Course upon hire 
  • Commitment to helping formerly homeless people to regain and maintain their independence 
  • Understanding of and experience working with issues of homelessness and recovery  
  • Ability to appropriately respond to and defuse crisis 
  • Reliable transportation with a clean driving record  
  • Ability to lift 25 lbs and sit or stand for prolonged periods 
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency's Diversity, Equity and Inclusion Initiative 

Skills 

  • Organized with attention to detail 
  • De-escalation and conflict resolution skills 
  • Basic computer skills with proficiency in Microsoft Office 

About Swords to Plowshares 

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the…

Details at a Glance

  • Time Commitment
    Full Time Schedule

Location

On-site
San Francisco, CA

How to Apply

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