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Case Manager

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PRIMARY FUNCTION/PURPOSE: Responsible for conducting intakes, initial skills assessments, providing case management and offering referrals for permanent housing placements or to other appropriate programs. Provide case management services for participants of the Bronx Parent Housing Network.

DUTIES AND RESPONSIBILITIES

  • Screens potential clients for program enrollment and orient clients to the program and describes program objectives.
  • Conducts initial intake assessments. Utilizes assessment tools (CARES) to identify support service needs and makes immediate referrals.
  • Provide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensures the delivery of comprehensive support services.
  • Tracks and monitors participant progress. Oversees weekly follow up via one on one sessions. Follow up with participants through mentoring and counseling. Meets with participants to address issues, challenges and successes to strengthen client’s capacity for long-term self-sufficiency.
  • Maintains confidential case record for all clients.
  • Maintains contacts with outside agencies to refer or obtain additional client services.
  • Conducts collaborative efforts with service providers to maximize service delivery. Refers participants to job development for subsequent employment if appropriate.
  • Facilitates workshops addressing issues related to shelter transition from parenting, substance abuse, trauma informed care, healthy living, Cognitive issues/skills, and Job Skills Training if applicable.
  • Participates in ongoing education and professional development through courses, seminars and other in-service training in the areas of services for the homeless, cultural diversity training, supportive counseling and workforce.
  • Provides monthly service outcomes information and supporting documentation to Sr. Case Manager for reporting purposes as required by funding agencies.
  • Performs all other duties as requested by managerial staff and other duties as required.

QUALIFICATIONS/PROFESSIONAL EXPERIENCE

Bachelor’s Degree in Social Work, Public Administration preferred . Some customer service and job readiness experience preferred. Knowledge of at least one of the following service areas is required: homeless related issues, criminal justice, HIV/AIDS, substance abuse. Prior training experience in CARES database is helpful. Knowledge of MS Word, PowerPoint and other database programs. Ideal candidate must possess exceptional written and oral English communication skills.

PROBLEM SOLVING: Independently works through routine problems, determining solutions from established standards or procedures.

KNOWLEDGE: Duties require a thorough understanding of principles, concepts and methodology associated with counseling occupation.

FISCAL RESPONSIBILITY: Makes routine low-cost expenditures, as designated by supervisor.

CONTACTS: Works primarily with staff within own program. External contacts are infrequent and limited in scope. Has regular contact with Senior Case Manager, DSS and other staff to exchange information. .

SUPERVISION: Occasionally instructs or assists other employees. Sometimes delegates work assignments to others as directed by supervisor.

OTHER REQUIREMENTS:

Ability to travel locally using public transportation. Required to speak clearly and hear the spoken word well. Required on a regular basis to be prepared to utilize appropriate techniques to ensure consumers safety. Required to utilize near vision to read data and other documents including spreadsheets and reports in printed form or on computer screens. Regularly required to move fingers, wrist and arms in a repetitive manner to operate office equipment.

AGENCY EXPECTATIONS OF ALL EMPLOYEES

Adheres to Bronx Parents Policies and Procedures. Acts as a role model within and outside the agency. Performs duties as workload necessitates. Attendance and Dependability: the employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments. Communication and Contact: the employee communicates both verbally and in writing with superiors, colleagues, and individuals inside and outside BPHN. Relationships with others: the employee works and communicates effectively and relates well with others including superiors, colleagues, and individuals inside and outside BPHN. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships. Employee adheres to mission statement and guiding principles.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, kneel, talk or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel locally using public transportation.

PRIMARY FUNCTION/PURPOSE: Responsible for conducting intakes, initial skills assessments, providing case management and offering referrals for permanent housing placements or to other appropriate programs. Provide case management…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required

Benefits

  • Health Insurance
  • Vision and Dental
  • Paid Time Off
  • Sick Time
  • 403b Retirement Plan
  • Tuition Reimbursement
  • Health Insurance
  • Vision and Dental
  • Paid Time Off
  • Sick Time
  • 403b Retirement Plan
  • Tuition Reimbursement

Level of Language Proficiency

  • Candidate must be proficient in written and oral English; written and oral Spanish proficiency is preferred.
  • Candidate must be proficient in written and oral English; written and oral Spanish proficiency is preferred.

Location

On-site
Bronx, NY, USA

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