Assertive Case Management Case Manager

Job Type

Full Time


Details: $55,000.00 annual




925 Harrison Street
San Francisco
United States


San Francisco Pretrial Diversion Project was founded in 1976 by a visionary group of concerned citizens, Judges of the Municipal Court and the San Francisco Bar Association. Since its inception SFPDP has piloted and developed numerous programs that have been replicated throughout the US and is seen as leader in the field of alternatives to incarceration.

Included in the agency's portfolio of programs are the Own Recognizance Project, Assertive Case Management Court Liaison Services, Neighborhood Courts, Community Courts and Diversion and Fine Alternatives as well as specialty training programs for staff and criminal justice partners.

Services are primarily focused in San Francisco County with a smaller presence in Alameda County. There agency has approximately 50 employees and a budget of approximately 3.5M. 


The primary responsibility of the ACM Case Manager is to ensure all ACM clients maintain court compliance as either directed by the court or determined through internal SFPDP assessment. The ACM case manager is responsible for providing a pretrial detention alternative for previously incarcerated defendants, while giving clients support services. In order to meet this goal, the ACM case manager is expected to adhere to industry best practices, meet and/or exceed company work product standards, and exercise independent discretion and good judgement in all matters related to client confidentiality and SFPDP related business.


·        Ensure ACM clients maintain court compliance requirements through individualized case management;

·        Establish and cultivate mutually respectful relationships with clients, SFPDP staff members, and community partners;

·        Adhere to the highest standards of professionalism in regards to ethics, values, and principles of case management;

·        Adhere to all laws and regulations regarding HIPPA, confidentiality, contractual agreements, ethics, and professional boundaries;

·        Acquire and maintain all personal background clearances as directed by the ACM Supervisor;

·        Ensure all clients released to ACM by the San Francisco Superior Court are picked up from the San Francisco County jail system in accordance with established policy and procedures at the ACM department’s earliest opportunity;

·        Work collaboratively with ACM team members to set and meet department goals;

·        Work collaboratively with ACM members to meet organization goals;

·        Attend and participate in weekly client case conferences as well as monthly ACM team and all-staff meetings;

·        Conduct thorough and concise pre-release, one-on-one intake interviews;

·        Conduct comprehensive needs assessments;

·        Work collaboratively with the ACM team to create, monitor, and modify client treatment plans to ensure they meet the ongoing needs of clients;

·        Provide outreach services including appointment and court appearance escorts;

·        Work to ensure all client related data is accurately captured in the information management system at all times; 

·        Appear in court on the behalf of ACM clients;

·        Work to connect clients with community services;

·        Scan, code, and file all client related documents;

·        Regularly exercise independent discretion and judgment;

·        Punctuality and regular and reliable attendance;

Perform other duties as directed, developed, or assigned.


Education and/or Experience:

Must hold a four-year, degree in psychology, sociology, criminal justice, or a related field and one year experience as a case manager working with vulnerable populations; or an Associate Degree and the equivalent of two cumulative years of full-time case management experience working with vulnerable populations; or a High School Diploma or GED and four cumulative years of full-time case management experience working with vulnerable populations.

Additionally, candidates must be able to pass and maintain CLETS as well as jail and court clearances. Knowledge of the functions and procedures of superior courts, of legal and human services agencies, such as Adult Probation, Social Services, Public Defender Offices, Police and Sheriff Departments including jail operations preferred.

Language Skills: Applicants must be able to read, write, and verbally communicate effectively and professionally with clients, outside agencies, and SFPDP strategic partners.

Technical Skills: Strong computer skills including proficiency in Microsoft Word and Excel, Filemaker, Gmail, and Google Drive required. Candidates must be able to operate equipment such as, but not limited to, personal computer, calculator, fax machine, copier, phone, security system, and door locks. Excellent organizational skills required.

Reasoning Ability: Ability to think independently, to exercise independent discretion, and to solve practical problems and deal with a variety of factual situations where no specific guidelines exist. Ability to interpret a variety of instructions furnished in written, oral, report or schedule form, and to use good judgment in applying that information.

Other Skills & Abilities: Must be able to multitask, work independently and in a team setting, and work with little or no supervision under pressure. Experience working with high needs and high risk systems-involved adults from diverse backgrounds is required. Knowledge of San Francisco community-based service providers as well as familiarity with the Harm Reduction case management model is preferred. Applicants should be comfortable working in both in-custody and out-of-custody settings as well as possess a willingness to work a flexible schedule including evenings and weekends.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Please email cover letter and resume to