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Client Services Coordinator; ATR

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Published 27 days ago

Client Services Coordinator; ATR

The Institute for Health and Recovery (IHR) is a statewide service, research, policy, program development and capacity building agency. IHR designs its services based on an understanding of the impact of trauma. IHR’s CARF accredited treatment programs provide holistic interventions for hard to reach and high-risk individuals and families. IHR’s mission, since our founding in 1989, has been to develop and support a comprehensive continuum of care for families, individuals, youth, and pregnant and parenting women affected by alcohol, tobacco, and other drug use, violence/trauma, mental health challenges and other health issues, while advancing principles of health equity and social justice. Our work is focused on addressing and eradicating inequities in our health care, economic, and justice systems, especially as they disproportionately affect women and people of color. We are committed to providing services and creating communities that mitigate the effects of substance use, mental illness, and trauma.

Summary Statement

The Client Services Coordinator will provide essential support to the ATR Program in the Boston Office, and other duties as necessary. Massachusetts-Access to Recovery (MA-ATR) is a federally funded program designed to give people with substance use disorders wider access to community services to help them on the road to recovery. The Massachusetts Access to Recovery (ATR) program is designed to support individuals in early recovery or those individuals needing assistance to stabilize their lifestyle at a particularly vulnerable time. ATR will provide services that support entry into the recovery community and provide recovery support services to strengthen and enhance any clinical treatment services a person has or is receiving.

This is full time 40 hours/week position and is based in IHR’s Boston office.

Reports To

Director of Operations

Essential Functions

  • Point of contact for Access to Recovery referral portals and clients:Coordinate the intake process by taking online referrals from portals and screening and scheduling in person or virtual appointments for clients
  • Provide phone/front desk coverage for agency’s incoming calls, receiving and directing in-person clients and visitors
  • Work closely with portals/referring agencies through the intake process
  • Provide follow up with clients for appointments.
  • Distribute Charlie Cards, Gift Cards, and Work Study Benefits checks to ATR clients
  • Manage billing for all ATR-Boston services through Falling Colors
  • Perform online shopping and bill payment for ATR Clients
  • Office supply inventory and ordering
  • Provide administrative support to program and /or clinicians /program directors. Examples of duties may include:Virtual Gateway Access Administrator with responsibility for managing user roles and permissions and submitting new User Request Forms
  • Basic tech support and troubleshooting for program staff
  • Assist with special projects related to funding/licensing/accreditation compliance
  • Reserve and organize room set-up/breakdown for meetings and special events
  • Other support as assigned by Director of Operations
  • Communicate with IHR’s main office in Cambridge through use of shared online calendars, sign in – out board, time sheets, and check in/out with supervisor;
  • Attend team and agency staff meetings;
  • Regular attendance and punctuality is required
  • Other related duties

Competencies

  • Communication
  • Teamwork
  • Problem Solving
  • Development and Continual Learning
  • Adaptability and Flexibility
  • Valuing Diversity
  • Customer Focus

Qualifications/Requirements

  • Bachelor’s degree or equivalent experience preferred
  • Bi-lingual individual strongly preferred
  • At least 2 years of professional office experience (non-profit experience preferred)
  • Thorough knowledge of MS Office, especially in formatting and troubleshooting
  • Experience working with databases to enter and manipulate data
  • Superior attention to detail and organizational skills
  • Strong sense of responsibility and ownership of projects
  • High-energy; productive, proactive, and reliable; ability to multi-task
  • Ability to prioritize requests and resolve problems
  • Must possess polished, mature communication skills (written, verbal, phone manner, etc.)
  • Ability to work independently as well as part of a team, often under tight deadlines and in a fast-paced environment

Other Requirements (If Applicable)

  • Reliable Transportation

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit: stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally products and supplies weighing up to 10 pounds.

Reasonable accommodation will be made for otherwise qualified individuals with a disability. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

IHR offers a rewarding work environment with competitive salary, generous benefits and a strong commitment to equity and diversity. IHR is proud to be an equal opportunity employer, seeking to create an inclusive and diverse environment. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply online at workforcenow.adp.com

Client Services Coordinator; ATR

The Institute for Health and Recovery (IHR) is a statewide service, research, policy, program development and capacity building agency. IHR designs its services based on an understanding of the impact of…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    September 1, 2021
  • Application Deadline
    August 31, 2021
  • Education
    2-Year Degree Required
  • Professional Level
    Professional

Salary

USD 45,000 - USD 46,000

Benefits

  • Comprehensive Medical and Dental Plans *
  • 403 B Retirement Plan
  • 100% Company paid Life Insurance
  • Flexible Spending Account - Medical and Dependent Care
  • 15 Vacation Days Annually
  • 15 Sick Days Annually
  • 5 Personal Days Annually
  • 13 Paid Holidays
  • Birthday as Paid Holiday
  • Fitness Reimbursement through Medical Plan
  • Employee Assistance Program
  • Wellness Program
  • Mileage Reimbursement
  • Clinical Licensure Supervision
  • Comprehensive Staff Orientation and Training Programs
  • Ongoing Professional Development Training
  • Promotion and Transfer Opportunities
  • CEU/CU Credit for Trainings


  • Comprehensive Medical and Dental Plans *
  • 403 B Retirement Plan
  • 100% Company paid Life Insurance
  • Flexible Spending Account - Medical and Dependent Care
  • 15 Vacation Days Annually
  • 15…

Location

On-site
Boston, MA, USA

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