Support Services Case Manager

Job Type

Full Time


Minimum: $40,000
Maximum: $45,000



Start Date


Application Deadline



2200 Kernan Drive
United States


The Brain Injury Association of Maryland (BIAMD) has recently developed a new Support Services Case Manager position which will report directly to the Manager of Support Services in the administration of BIAMD’s Maryland TBI Waiver Contract, The Maryland TBI Advisory Board, BIAMD 's Support Services, and BIAMD’s Member services and outreach.


The Core Responsibilities for this position are:

1.    Conduct intakes with new clients/family members/providers seeking information and referrals as a walk-in, on the BIAMD Maryland Brain Injury Resource Helpline or through email. These intakes include assessing service needs and specific challenges to accessing services. Upon thorough assessment, provide relevant resources, concentrating on assisting in de-institutionalization or diversion from institutionalization.

2.    Develop, execute, and oversee case management services for participants in the Maryland TBI Waiver as assigned, including but not limited to, quarterly visits, quarterly reporting and annual plans of care.

3.    Provide follow-up with clients/family members/providers as appropriate to ensure their receipt of medically appropriate services. Appropriate follow-up may include such things as participating in family meetings, support groups, conference calls or other meetings.

4.    Develop relationships with clients' other care providers, such as case managers, social workers, medical providers, or home health agencies, particularly CARF accredited long-term care facilities, for purposes of coordinating services, assuring continuity of care, and ensuring compliance with plans of service.

5.    Make contact and develop relationships with community organizations serving persons in need of BIAMD services, particularly those long term care facilities in Maryland which are Commission on Accreditation of Rehabilitation Facilities (CARF) accredited. Distribute written materials and give presentations as needed.

6.    Maintain, enter, and update data in BIAMD 's electronic database and create paper files where necessary. Provide information and reports as needed.

7.    Attend and participate in BIAMD team meetings for program management and development

8.    Assist with and attend all BIAMD events including, but not limited to, conferences, meetings, and workshops

9.    Perform other duties of position as assigned

Experience/Education/Skills Required

The ideal candidate:


1.    Has earned a Master's degree in Social Work or social service field preferred, or Bachelor's degree in social service field with a minimum of two years of experience in case management or resource coordination

2.    Has five or more years of experience in a direct social service or medical setting. Strong preference for individuals with experience in the field of brain injury (CBIS preferred), the Supplemental Security Income/Social Security Disability Insurance application process, and the SSI/SSDI Outreach, Access, and Recovery (SOAR) initiative .

3.    Has demonstrated ability in engaging clientele or consumers from a wide diversity of communities and backgrounds.

4.    Has an up to date understanding about the progression and treatment of acquired brain injury, treatment options, and resources available to brain injured individuals and their families in Maryland and the surrounding area

5.    Is able to organize and prioritize multiple projects and meet deadlines in a time-sensitive environment.

6.    Has experience with project planning, implementation and evaluation.

7.    Possesses an understanding of strong professional and ethical boundaries.

8.    Has demonstrated skills and working knowledge of Microsoft Office suite of applications including Excel and Word.

9.    Has worked with electronic relational databases.(Preference given to LTSS online)

10. Is able to communicate clearly and professionally in verbal and written form

11. Is comfortable with public speaking, public education, and public outreach

12. Has a proven ability to work both independently and as part of a collaborative team.

13. Is able to develop good working relationships with internal and external clients, members, donors and sponsors.

14. Has the ability to lift up to 25 lbs and walk up one flight of stair

15. Has access to personal transportation.

16. Is able to work a flexible schedule that will include some evenings and weekends.


The Brain Injury Association of Maryland is an equal opportunity employer. Minorities and women are encouraged to apply.


Self Directed IRA

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Review of applications will begin on Sept.7, 2018. All interested individuals must supply a cover letter and resume by no later than close of business Friday, September 14, 2018.

Cover letters and Resumes are preferred electronically and should be submitted to with subject line of "Support Services Case Manager".

Cover letters and resumes may also be submitted by fax to 410.448.3541 or via mail to Support Services Case Manager Position c/o Executive Search Committee, Brain Injury Association of Maryland, 2200 Kernan Drive, Baltimore, MD 21207-6665. Questions should be directed to Caitlin Exline Starr at