Family Advocate (Bilingual)

Job Type

Full Time


Details: $18.03 per hour



Application Deadline:



San Diego
United States


Position Title:   Family Advocate (Bilingual)                                       Department: Housing and Advocacy Services

Reports To:        Residential Services Manager                                 Wages: $18.03/hour ($37,500/year) starting___

Status:                Non-Exempt                                                                   Category: Full-time       _____                 

Location:             Hidden Valley House Shelter_                  Hrs/Schedule: 40 hrs/week; Varied 8-hour shifts M-F___

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CCS Summary: Since 1969, Center for Community Solutions (CCS) has been creating safe and healthy communities with a core emphasis on the prevention and intervention of sexual assault and relationship violence. Our mission is to end relationship and sexual violence by being a catalyst for caring communities and social justice. CCS is an equal opportunity employer that strives to create an inclusive environment and a diverse workforce from all backgrounds, abilities, and cultures.

Position Summary: Responsible for client program assessment and intake, client advocacy services, and arranging ancillary services for clients in Residential Programs, including emergency shelter, long-term housing, and support services. Assists residents, facilitates house meetings and special activities, and helps maintain residential programs. Assists Residential Services Manager in creating and maintaining a strong network of collaborative partners that offer services to benefit residential clients. Collaborates with all other CCS departments to provide comprehensive client services.

Essential Job Functions:

1. Direct Service/Advocacy

  • Provide crisis intervention and safety planning for all shelter/hotline callers along with initial assessment to determine the appropriateness/eligibility of an individual as a client in emergency and/or long-term shelter programs. Provide emergency counseling for survivors and secondary survivors of relationship violence calling into the shelter, including safety planning, supportive information and referrals, education regarding the dynamics of relationship violence, and/or sexual assault.
  • Provide incoming residents with an orientation to the facility, the shelter program, and communal living. Carry out a needs assessment of all incoming residents to assist in the creation of a personalized goal plan.
  • Develop a personalized goal plan for and in collaboration with clients. Monitor client progress on goal plans through regular client sessions, providing advocacy services and resources as necessary to assist clients in meeting their goals. Conduct risk assessment for clients as needed.
  • Provide residents an overview of available services and make referrals for counseling, legal assistance, medical services, transportation, childcare, food and clothing banks, financial aid, housing programs, and other resources as needed.
  • Plan and facilitate house meeting with emergency shelter clients, focusing on community building and conflict resolution.
  • Maintain professional relationships with clients to create an atmosphere of empowerment, empathy, safety, and support.
  • Participate in North County internal high risk team meetings representing shelter clients and residential services.
  • Facilitate the process by which clients exit the shelter safely including preparing the facilities for the entry of new clients, facilitating exit survey, and helping coordinate client’s exit from property.
  • Communicate/review clients’ activities and important information regarding shelter safety at every shift change.
  • Work to eliminate barriers to service, particularly for survivors from historically oppressed communities. Document work efforts to develop more effective ways to reach and serve minority/underserved populations.

2. Upholding Program Standards

·        Promote the safety and well-being of clients by modeling and encouraging healthy communication, safety-focused decision-making, and acceptance of diversity.

·        Meet agency standards in regards to professionalism, safety, and service delivery when interacting with clients, community members, agency staff, and the general public.

·        Ensure ongoing familiarization with all CCS programs and services, including eligibility requirements, in order to answer basic questions and refer clients accurately.

·        Provide effective domestic violence/sexual assault hotline services.

·        Work as a team with all other CCS departments to provide comprehensive client services when needed. Participate in cross-training and team collaboration efforts as necessary.

·        Maintain client confidentiality by protecting client information and ensuring that appropriate paperwork is understood and completed by clients (e.g. consent for services forms and release of information forms when collaborating with other programs/entities). Adhere to agency policies and protocols related to the security of electronic client service records.

3. Teamwork and Collaboration

  • Serve as a contributing member of the Residential Services Team by participating in meetings with supervisor, agency, as well as trainings and development opportunities as assigned.
  • Work as a team with all other CCS departments to provide comprehensive client services. Participate in cross training and team collaboration efforts as needed.
  • Work with other advocates and residential assistants to ensure consistent, quality service delivery and effective communication of service delivery.
  • Assist the Residential Services Manager in establishing and maintaining relationships with community agencies to support clients. 
  • Maintain a working knowledge of domestic violence and sexual assault/abuse providers in San Diego County. Foster and maintain constructive working relationships with key community members.
  • Provide training to paid staff, volunteers, and community partners on sexual assault, domestic violence, and other related issues.

4. Administrative Responsibilities

  • Actively participate in regular supervision and agency and departmental meetings.
  • Ensure contact with clients and hotline callers is accurately and thoroughly documented in a timely manner through Efforts to Outcomes (ETO), the agency database program for client services. 
  • Maintain the highest levels of accuracy in record-keeping and reporting, ensuring that all client files and documentation are complete and up-to-date and submitted to supervisor as directed.
  • Assist the Residential Services Manager in the recruitment and coordination of program volunteers and special activities.
  • Complete telephonic and written abuse reporting in compliance with legal requirements, upon consulting with the Residential Services Manager.
  • Accurately document hours worked using designated electronic time-keeping program. Submit timesheets and personnel paperwork (e.g., check requisitions) according to agency standards and due dates.

Secondary Responsibilities:

  • Assist with maintenance of the emergency shelter facility.
  • Plan and facilitate support groups for clients that include psychoeducation, skill development, outlets for expression in partnership with Residential Services Manager.
  • Recruit, train, supervise, schedule and evaluate volunteers and interns for shelter/hotline programs, as needed.
  • Carry out other duties as necessary to ensure organizational and program success.

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Essential Job Requirements:


·        Bachelor’s degree in social science field, or equivalent combination of education and related experience.                                                                


·        Experience in the field of family violence intervention, client services, and/or crisis intervention.

·        Experience working in a multi-cultural setting.


·        Bilingual oral and written fluency in Spanish.

·        Excellent interpersonal communication and phone skills. Proactive problem-solving and conflict resolution skills.

·        Professional presentation and an ability to motivate program participants.

·        Knowledge of domestic violence and sexual assault issues and their impact on families.

·        Proficiency in MS Word, Excel, and Outlook, as well as data entry and internet research. Comfort in computer network environment.

·        Must demonstrate an acceptance and respect for cultural diversity in all its forms, including ethnicity, sexual orientation, abilities, and religious backgrounds and an ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.

·        Following the successful completion of the CCS’ California State-approved 65-hour Domestic Violence and Sexual Assault Crisis Intervention Training, complete a minimum of 12 hours of ongoing training per year as required by CalOES for staff that provide direct client services.


·        Two years’ experience in residential-based client services preferred.


·        Commitment to CCS’ mission, vision, and values.

·        Capacity to balance and provide self-care while meeting the demands of a crisis-focused position.


·        Live Scan criminal background check.

·        Access to a personal vehicle, a valid California driver’s license, and proof of automobile insurance.

·        Proof of a TB test showing individual is negative for infectious tuberculosis.


·        Must be willing to transport clients in personal vehicle.

·        Must be able to lift and carry 20 pounds.

·        Ability to sit for prolonged periods.

·        Ability to work in domestic violence, sexual assault and stalking fields, which at times inherently create safety concerns.

·        Availability for some evening and weekend hours to attend required trainings and staff meetings.

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The information presented indicates the general nature and level of work expected of employees in this category. It is not designated to contain, nor to be interpreted as, a comprehensive inventor of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. Changes or modifications can be made, with the agreement of the CEO or designee, at any time to the above.



13 Paid Holidays

18 PTO Days

Medical, Dental, Vision


Level of Language Proficiency

·        Bilingual oral and written fluency in Spanish.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply