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Front Desk Programs Assistant

Posted by
The Crucible
|
Oakland, CA
New
|
Published 18 days ago

Reports To: Senior Programs Manager

Status: Part-time, non-exempt 

Closes: Open until filled 

Hours: 24 hours per week, must be available during weekday business hours, and work shifts that have different time frames, including some daytime weekend work

Salary: $18 per hour


The Crucible, Northern California’s most innovative and diverse industrial arts education center, seeks a multi-talented, customer service-oriented, and enthusiastic individual to join our team as our Front Desk/Customer Service Assistant.  This is an on-site, hands-on position with a focus on greeting and supporting students and customers who call, send emails, and visit as they engage with our classes and programs.


Summary: 

The Front Desk/Customer Service Assistant reports to the Senior Programs Manager and works closely with them to answer phone inquiries and email inquiries from potential students, as well as answer the door and manage walk-in inquiries; all in a timely fashion. This is a job that is people-oriented and detail-oriented.  Patience, compassion, and enjoyment of other humans and sharing knowledge are great traits to have in this role. You must be able to prioritize multiple tasks simultaneously, be highly detail-oriented, and well-organized and have an interest in learning about the arts. You will also engage with Tool Room and Front Desk volunteers and staff who check in students of all ages.  

As you build your expertise, your ability to field and answer questions from all community members will make you a highly valued part of the team. Working with staff and faculty across the organization, this position is key in sharing information about The Crucible and helps set the expectations of the students’ experience. 


Key Responsibilities: 

  • The first point of contact for people entering and interacting with The Crucible: providing excellent customer service and welcoming students, faculty, staff, guests, and community members in person. 
  • Answer phones, transfer calls, and manage phone logs and callbacks for those seeking information on classes, registration, transfers/withdrawals, cancellations, and general Crucible information. 
  • Manage info@crucible.org email account, with the support of your manager.
  • Support with other emails related to classes, registrations, transfers/withdrawals, cancellations, and all other inquiries.
  • Work with the Senior Programs Manager to ensure proper customer service is being delivered and all issues are resolved. 
  • Utilize Gmail, SalesForce, and Crucible website to handle requests with class registrations, transfers, or refunds.
  • Assist Programs Team with Class Check-In, supporting proper COVID protocols and registration protocols are followed; when needed.
  • Assist with youth program registration, supporting the Senior Programs Manager and Youth Programs Manager to collect and collate participant applications, youth consent forms, evaluations, and scheduling information
  • Attend all trainings and orientations as needed, including First Aid/ CPR. 
  • Be available to work evening and weekend shifts as required. 
  • Other duties as assigned. 


Qualifications 

  • Minimum of two years experience in customer service of some type. 
  • Excellent verbal and written communication skills and interpersonal ability. 
  • Strong organizational ability and attention to detail. 
  • Ability to work independently and to work as part of a team. 
  • Strong computer skills, including usage of Google Suite: Gmail and Google Drive.
  • Salesforce database, or related, experience preferred.
  • E-Commerce experience is a plus. 
  • Ability to communicate in a friendly and professional manner and with a strong emphasis on customer service. 
  • Demonstrated commitment and ability to work with populations that are both economically and ethnically diverse. 
  • Non-profit, educational, and or industrial arts experience is a plus!


This is a part-time, non-exempt position based in Oakland, California. The Crucible is an equal opportunity employer and encourages applications from all persons, especially those who bring the benefits of diversity to the organization. Women, people of color, people who identify as LGBTQIA, and persons with disabilities are encouraged to apply. 

Compensation 

We offer competitive pay and benefits, including health insurance at 20 hours a week, access to classes, and more. Our work environment is casual, upbeat, professional, and fun. Come join us! 

How to Apply 

Please email cover letter, resume, and three reference contacts (PDF format) to 

human.resources@thecrucible.org 

Subject line: Front Desk/Customer Service Assistant

No faxes or calls, please! 


Reports To: Senior Programs Manager

Status: Part-time, non-exempt 

Closes: Open until filled 

Hours: 24 hours per week, must be available during weekday business hours, and work shifts that have different time frames, including some daytime…

Details at a Glance

  • Time Commitment
    Part Time Schedule
  • Professional Level
    Entry level

Benefits

We offer competitive pay and benefits, including health insurance at 20 hours a week, access to classes, and more. Our work environment is casual, upbeat, professional, and fun. Come join us!

We offer competitive pay and benefits, including health insurance at 20 hours a week, access to classes, and more. Our work environment is casual, upbeat, professional, and fun. Come…

Location

On-site
1260 7th St, Oakland, CA 94607, USA

Apply to This Job

Instructions:

Please email cover letter, resume, and three reference contacts (PDF format) to 

human.resources@thecrucible.org 

Subject line: Front Desk/Customer Service Assistant

No faxes or calls please!

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