CDA Case Manager/Adult Literacy Instructor

Job Type

Full Time



Application Deadline:



216 W. Somerset Street
United States


Position Summary

The CDA Industry Credentialing program serves TANF-eligible adults, and the main responsibilities of the role include supporting clients enrolled with obtaining their CDA Industry-Recognized Credential, supporting clients with Job-Skills Preparation and Work Experience opportunities.  The Case Manager/Adult Literacy Instructor role is responsible for managing a caseload of 9 students during 10 cohorts throughout the year and assisting them in various areas including enrollment and intake, orientation and goal planning, setting benchmarks for individual progress, barrier removal, and providing ongoing coaching and support to ensure program retention. In addition, the Case Manager/Adult Literacy Instructor is also responsible for the pre-vocational adult literacy component of this program. This program is a 2-week long literacy program that aims at supporting potential students whose literacy level is within the range of a 5.0-7.0 on the TABE test. This position reports to the Manager of Employment and Credentialing, which is housed in the Post-Secondary Services Department within the Education and Workforce Services Division.

Essential Functions

  1. Responsible for providing daily case management services to all clients on caseload, in accordance with Congreso’s Primary Client Model service delivery approach. 
  2. Work in tandem with the EARN Centers to recruit clients for the CDA program and ensure that clients are in compliance with the time/attendance policies of their respective center.
  3. Responsible for orienting client to the program and ensuring that all enrolled maintain a strong commitment to daily attendance, program engagement, employment, job retention and industry credentialing via CDA certification. 
  4. Provide follow-up supportive services for clients enrolled in employment and/or post-secondary education.
  5. Assess client needs, identify resources, make referrals, follow-up, and document client interactions in funder and internal databases.
  6. Maintain client files according to EARN and funder specifications.
  7. Assist in the processing of clearances for all clients to ensure that they have professional referral packets that are required for employment within a child care facility.
  8. Responsible for ensuring client makes the connection with the referred service, attending the initial appointment with them if needed.
  9. Implement, by instruction and action, the philosophy of education and career/life learning exploration.
  10. Report on each initial client’s educational and social progress in detail through quarterly narratives and weekly meetings.
  11. Attend staff meetings, retreats, and participate in external and internal training sessions.
  12. Support with data entry and reporting for the CDA program in all internal and funder databases.
  13. Adhere to all case management requirements as determined by the funder.
  14. Attend and actively participate in all funder and agency required trainings.


Knowledge, Skills, and Abilities (Career Pathway: Direct Services)

All Staff Competencies

  • Basic understanding of Congreso’s mission, vision, values, programs, services, and business plan.
  • Knowledge and understanding of the targeted community needs and demographics.
  • Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
  • Ability to provide nonviolent intervention with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits.
  • Ability to lead an Adult Literacy class
  • Knowledge of Adult Literacy standards
  • Ability to effectively use standard office equipment.
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
  • Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, UNIDAD, and customized databases.
  • Adheres to all Congreso and departmental policies and procedures.
  • Attends all Congreso in-services as required.
  • Strong written and verbal communication skills and effectively communicate with individuals and groups.
  • Bilingual (Spanish/English) a plus


Direct Services Staff Competencies

  • Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
  • Knowledge of basic client management procedures (PCM Model) for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of education and employment goals throughout the agency.
  • Demonstrates understanding and knowledge of the Latino culture and availability of North Philadelphia community resources.
  • Ability to effectively interview and engage a client in appropriate programming.
  • Ability to effectively conduct one on one advocacy and/or educational presentations.
  • Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.



Experience, Education, and Licensure

Minimum Experience: 2-3 years case management experience in providing supportive services in a community setting. Experience working with TANF recipients preferred. 1-2 years teaching in an Adult Literacy program or in an Early Childhood Education environment. Knowledge of the Eastern North Philadelphia community and resources within the community and in the city at large. Computer proficiency in Microsoft Office Suite required.


Minimum Education: Associate Degree in Human Services, Early Childhood Education or in a related field required. Bachelor’s Degree preferred.


Certification/License: N/A


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.



About Congreso

Congreso is a multi-service nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Professional Level


Minimum Education Required

2-year degree

How To Apply