Associate Director of Support Services

Job Type

Full Time




126 Hyde Street
PO Box 423240
San Francisco
United States


We're looking for a dedicated Associate Director of Support Services who is ready to make a difference in the lives of low-income adults living in the Tenderloin. Tenderloin Housing Clinic follows a "Housing First" model. Our Support Services staff plays a critical role in keeping tenants housed by working on-site directly with tenants, many of whom are dually-diagnosed.

About the Position:

The Associate Director of Support Services is responsible for program administration, and for the provision of oversight and clinical direction to the Support Service Managers and Case Managers working in residential hotel(s) providing support services to formerly homeless single adults, in accordance with Tenderloin Housing Clinic's (THC) Mission, Core Values, and Customer Service Philosophy.

The Support Services Staff provides the following services:

• Intake & Assessment

• Case Management

• Benefits Advocacy

• Community Referrals

• Mediation with Property Management

• Conflict Resolution

• Support Groups

• Social Events

• Organized Tenant Activities

• Wellness Checks


• Act as an advisor and decision-maker for logistical matters and case questions.

• Support and facilitate a cooperative teamwork-oriented relationship with Property Management (external and internal) and Housing Services staff.

• Monitor department compliance with contracts, including conducting regular file audits and monitoring client contact notes.

• Work with Human Services Agency to fulfill federal funding procurement and reporting requirements, including but not limited to writing THC's Notice of Funding Availability responses.

• In conjunction with the Director of Support Services, direct and guide the overall delivery of support services in residential buildings in accordance with THC's Mission, Core Values, Customer Service Philosophy, and policies and procedures.

• Work closely with Support Services Managers/Case Managers to develop intervention and engagement strategies to ensure high quality, supportive, caring interactions with tenants.

• Work closely and collaboratively with the Property Management and Housing Services Departments to ensure consistent and comprehensive services to tenants.

• Work closely with the UCSF Behavioural Health Roving Team to ensure on-going best practices in collaborative case management provision with acute tenants.

• Review all pending eviction cases and provide recommendations on how to proceed.

• Provide oversight to the development and coordination of client services and community events provided by the Support Services Department.

• Provide crisis analysis and assist in the hospitalization of tenants when necessary.


A successful candidate will have:

• MA/MS degree in Social Work or related field preferred.

• LCSW or MFT, or license eligible preferred.

• Must have a minimum of 4 years of work in a non-profit that includes direct or indirect experience with multi-diagnosed, low-income, homeless or formerly homeless adults.

• Must have a minimum of 2 years of proven leadership and hands-on experience training and managing staff and programmatic functions.

• Must have strong clinical assessment and crisis management skills.

• Must have a minimum of 2 years of experience in program management and administration skills.

• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances1.

• Must have knowledge of San Francisco landlord-tenant law, terms of tenancy, general property management principles, and employment law.

• Must have an extensive working knowledge of San Francisco, state, and federal resources available to low-income persons.

• Must have a strong working knowledge of mental health and substance abuse issues.

• Must have a strong working knowledge of the Harm Reduction model in a supportive housing context.


THC offers a comprehensive benefits program including medical, dental, and vision insurance for full-time employees and their eligible spouse/children, as well as a 403b plan, flexible spending accounts, life insurance, long-term disability, 12 paid vacation and 12 sick days, 11 paid holidays and 4 floating holidays annually.

*For a full outline of requirements and more details about this position please see:

Tenderloin Housing Clinic is proud of its diverse workforce and proud to be an Equal Opportunity Employer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Professional Level


Minimum Education Required

4-year degree

How To Apply

To express interest in this position please email your resume and cover letter to