About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.
The Program / Department / Team
Mercy Corps implements a variety of programming throughout the Middle East in response to the diverse humanitarian and long-term development challenges of the region. Mercy Corps has ongoing programs in Syria, Yemen, Iraq, Jordan, Lebanon, and Palestine.
The Senior Program Officer (SPO) supports strategic direction, vision, and leadership to ensure impactful, high-quality programming in the Middle East. The SPO works closely with the Regional Director and Deputy Regional Director and is an essential member of the Regional Management Team. They are the headquarters (HQ) focal point for regional and country-level strategic plan processes; regional and country structures and transitions updates and progress on program implementation and impact. They lead, manage, and mentor a team of Program Officers (POs) and Assistant Program Officers (APOs), ensuring quality work, and instilling a cohesive team dynamic. The SPO supports country teams in multiple aspects of their programs, and plays a key role in connecting the field to HQ resources, and represents country/regional interests internally with various HQ teams, as well as with external stakeholders. They have the ultimate responsibility for overall monitoring of grants/programs for compliance with external (donor) requirements and adherence to Mercy Corps’ internal policies and procedures.
STRATEGY, PLANNING, AND LEARNING
COORDINATION AND REPRESENTATION
PORTFOLIO MANAGEMENT AND GRANT ADMINISTRATION
Supervise Program Officers and Assistant Program Officers
Reports Directly To: Deputy Regional Director – Middle East
Works Directly With: Mercy Corps country teams, other HQ Program units, and other departments, including Resource Development, Finance, Leadership, and Organizational Effectiveness, Legal, Policy and Advocacy, Mercy Corps Counterparts at MC HQ offices in Europe; MC donors and partners.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
Minimum Qualification & Transferable Skills
The successful candidate demonstrates the skill, professional maturity, and finesse required to manage the desk team to provide excellent, timely support to the Middle East field teams. They are a problem solver, who is adept in successfully dealing with issues of complexity and demonstrates the ability to serve as a mentor for the Program Officer and Assistant Program Officer. The SPO is a skilled communicator, able to develop and utilize strong relationships with staff, partners, and donors. They will analyze context and develop high impact strategies and will be a skilled writer, and a synthesizer of complex information, helping teams generate new insights into their work, the needs of their countries and the region, and how program impact can be scaled. A sense of humor is greatly appreciated.
Living Conditions / Environmental Conditions
The position will be based in Portland, Ore, Washington DC and/or remote and is expected to travel up to 35% of the time – sometimes on short notice— to areas with limited access to medical facilities and amenities, to support and fill-in during senior staff gaps.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds…
Arabic proficiency or knowledge is a plus
Arabic proficiency or knowledge is a plus