Contact Center Representative
The Contact Center Representative (CCR) is a key role that serves as the first point of contact for PPGNHI patients and provides exceptional customer service by providing information, scheduling appointments and directing calls as appropriate.
The PPGNHI Contact Center is a complex, fast-paced and high call volume environment that requires strong multi-tasking, communication and customer service skills.
This is a full-time, union position based at our Tacoma Contact Center. The regular schedule will be Mon-Fri, 10am - 6pm.
The CCR must be willing and available to work 11am-7pm 15 days a year.
- Two years of customer service experience
- Excellent computer skills including Microsoft Word and Excel
- Experience in a health care setting, such as medical reception or appointment scheduling preferred
- Experience with Electronic Medical Records (EMR) preferred
As part of our total rewards package, we offer meaningful work, promotional opportunities, and competitive compensation.
Our attractive benefits package includes medical, dental, and vision coverage for you and eligible dependents, life insurance, short and long term disability coverage, as well as a retirement plan with matching contributions by employer.
Minimum Education Required