Job Type

Full Time

Salary

Details: DOE

Published

06/07/2018

Address

Tacoma
Washington
United States

Description

The Contact Center Representative (CCR) is a key role that serves as the first point of contact for PPGNHI patients and provides exceptional customer service by providing information, scheduling appointments and directing calls as appropriate.

 

The PPGNHI Contact Center is a complex, fast-paced and high call volume environment that requires strong multi-tasking, communication and customer service skills.

 

This is a full-time, union position based at our Tacoma Contact Center. The regular schedule will be Mon-Fri, 10am - 6pm. 

 

The CCR must be willing and available to work 11am-7pm 15 days a year.


Qualifications

  • Two years of customer service experience
  • Excellent computer skills including Microsoft Word and Excel
  • Experience in a health care setting, such as medical reception or appointment scheduling preferred
  • Experience with Electronic Medical Records (EMR) preferred


Benefits

As part of our total rewards package, we offer meaningful work, promotional opportunities, and competitive compensation. 

 

Our attractive benefits package includes medical, dental, and vision coverage for you and eligible dependents, life insurance, short and long term disability coverage, as well as a retirement plan with matching contributions by employer.  

 

Professional Level

None specified

Minimum Education Required

High School

How To Apply

jobs@ppgnhi.org
http://www.ppgnhi.org

Please send resume & cover letter to Jobs@ppgnhi.org. We look forward to hearing from you!


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