Senior Case Manager - Family Justice Center, Staten Island

Job Type

Full Time




Staten Island
United States


The Family Justice Centers (FJCs) are an initiative of the Mayor’s Office to Combat Domestic Violence to reduce barriers faced by domestic violence victims who are seeking help. Safe Horizon is co-located at the FJCs and partners with the Mayor’s Office, the District Attorney’s Office and other civil legal and community-based organizations to provide a safe and welcoming place for victims to receive various services. Safe Horizon staff at the FJC provides crisis intervention, case management services, advocacy, information and referrals, and practical assistance to survivors, providing client-centered safety assessments and risk management plans.

The Senior Case Manager provides direct services to victims of intimate partner violence, elder abuse, and sex trafficking, including conducting client-centered risk assessments, safety planning, crisis intervention, and supportive counseling. The Senior Case Manager also provide information and referrals to other agencies, as appropriate, and advocates on behalf of victims seeking housing, crime victim compensation, orders of protection, and other types of assistance.

Essential Job Functions:

The Senior Case Manager will provide comprehensive services to individual clients and families impacted by violence (domestic violence, elder abuse, human trafficking, rape and sexual assault). Services provided may include assessment, case planning, case facilitation, referrals and information workshop. The Senior Case Manager coordinates with Safe Horizon programs and local agencies to provide short and long term care necessary to meet the needs related to victims of violence. Duties include:

·        Provide crisis intervention, emotional support and case management services to victims of crime and abuse;

·        Provide advocacy to all victims of domestic violence with the police, prosecutors, housing, shelters, schools, public assistance and other entitlements;

·        Assist with safety planning and risk assessment;

·        Provide regular follow up to victims to assist in securing all indicated services;

·        Act as an advocate and liaison between the victim and the District Attorney’s Office and other criminal justice agencies;

·        Provide court orientation, advocacy, accompaniment, and support;

·        Attend relevant training seminars, workshops, committees, and lectures;

·        Attend weekly individual and group supervision meetings;

·        Maintain case records, prepare monthly statistics and quarterly reports;

·        Provides technical assistance, consultation and opportunities for training new case managers;

·        May work with the Director or Manager to develop presentations to educate the community about the program and the dynamics of domestic violence and victimization;

·        May conduct presentations, training and outreach to service providers and law enforcement; and

·        Perform other duties as assigned.


Qualifications and Skills:


·        Understanding of trauma and the dynamics of domestic violence and other forms of victimization.

·        Experience working with survivors of domestic violence.

·        Excellent communication and organizational skills.

·        Ability to work as part of a team while also independently generating tasks.



·        Knowledge of the Family Court and criminal justice system is preferred.

·        Bilingual (English/Spanish) strongly preferred.



Required: Bachelor’s Degree or equivalent training and experience



Full-time, Monday through Friday, 9:00-5:00


To Apply: Please submit a cover letter and resume when applying to the position 


If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply


Please follow this link to view complete EEO Law and complaint filing information:

Professional Level

None specified

Minimum Education Required

4-year degree