Care Services Coordinator

Job Type

Full Time



Start Date:


Application Deadline:



30 West Gude Drive
United States


The ALS Association – DC/MD/VA Chapter

Care Services Coordinator


Position Summary:

The Care Services Coordinator will provide comprehensive and professional services, community resources, and disease management to people with ALS, their families, and caregivers within the scope of their catchment area. 


Reports to: Director of Care Services

Essential Functions and Responsibilities

·        Grow and expand knowledge of ALS and awareness of the The ALS Association—DC/MD/VA Chapter.

·        Identify and develop local and regional resources including healthcare providers, agencies, companies and community partners.

·        Build and maintain relationships that help people living with ALS access care according to evidence- based best practices.

·        Assess both physical and psychosocial needs of ALS patients and families, based on knowledge of ALS, the disease and its ramifications.

·        Provide health education and outreach to patients, caregivers, families, and community healthcare professionals.

·        Possess a strong positive work ethic that embraces a culture of teamwork.


Patient Services

  • Conduct specialized care consultations and needs assessment for people living with ALS caregivers, and families in a variety of settings including office visits, by phone/email, in clinic, at resource support groups or at a home visit, when appropriate.  
  • Plan and schedule so that services are delivered as effectively and efficiently as possible to meet the current Chapter goal of at least one significant contact each quarter, as deemed appropriate, with each person living with ALS.
  • Respond to persons with ALS, their families, and caregivers within 24 hours of receiving a call.
  • Act as a patient advocate to help people living with ALS , caregivers, and families obtain equipment, services and care to improve quality of life.
  • Connect people living with ALS, caregivers, and families to Chapter Care Services programs and community resources.
  • Recruit and train volunteers for patients and families.
  • Educate and inform the general public and professionals about the nature of ALS, its management, related research, and the existence of services of The ALS Association.


  • Update the Care Services Director with respect to local community resources and educate patients and families regarding available resources.
  • Attend quarterly Care Services staff meetings at the Chapter’s Administrative Office, Virginia Regional Office, and other locations throughout the chapter’s territory.  
  • Identify walk team or donor prospects to benefit the Chapter fundraising program.

Program Management

  • Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group.
  • Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the Clinic and the Chapter.
  • Use established policies and procedures, guidelines, and records case notes in a timely manner.
  • Participate in Care Services program measurement and evaluation.
  • Contribute to the multistate Care Services team and work with other Chapter staff on additional projects as directed.
  • Other duties as assigned.


  • Bachelor’s degree in social work, nursing, public health or related area, Master’s preferred. Occupational therapist, physical therapist, speech therapist or direct experience working with the ALS population is a possible consideration.
  • Ability to work independently with little supervision; must be a self-starter.
  • Knowledge of ALS a plus, but not required.
  • Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred.
  • Commitment to organization and highly efficient and conscientious about thorough follow-up.
  • Skilled communicator, with superior interpersonal, verbal and written skills.
  • Able to handle confidential information and maintain high confidentiality.
  • Excellent organizational and writing skills as well as diligent attention to detail.
  • Employee must be able to lift or move 10 pounds, infrequently lift and/or move up to 25 pounds.
  • Excellent computer skills. Proficiency with Microsoft Office products and Raisers Edge or other databases
  • Must possess valid driver’s license. Required to travel.
  • Ability to work night and/or some weekends as required.  Must be willing to travel throughout the DC/MD/VA area.

All Care Services Coordinators are expected to be up-to-date on aspects of ALS and it management, coping skills, issues of death and dying and bereavement, related drug trials and research, information on Social Security, Medicare, Medicaid, Veterans’ benefits, and insurance practices and issues that may impact those with ALS.

The Chapter does not provide medical advice relating to diagnosis, medications, clinical trials, and treatment modalities. Care Services Coordinators may provide information about the above, emphasizing the necessity of the patient to consult with his/her physician and follow the recommended course of action prescribed.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.


The ALS Association- DC/MD/VA Chapter provides a comprehensive health and dental insurance plan, long term disability and life insurance and the opportunity to participate in our 401(K) retirement plan . In addition, employees receive paid vacation, sick and personal days.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please submit your cover letter, resume, and salary requirements to Tremetris Harrell at .