826 Valencia is seeking adventurous crew members to greet and welcome all who seek premium exploring supplies and/or tutoring and writing services. Stores Associates sell 826 products and publications, as well as provide a transformative, memorable experience to a diverse population of community members and travelers alike.
To excel as a purveyor of 826 supplies, one must possess humor and grace in balancing simultaneous demands. Stores Associates serve as the front-of-house reception for all three store locations/writing centers, provide occasional programs support in special circumstances, and complete marketing and design projects for displays, products, and online campaigns. Crew members are expected to stay reasonably informed of organizational events and services in order to field inquiries and requests from all. Stores staff greet everyone warmly and engage anyone who enters our storefronts as a potential parent, student, volunteer, donor, or advocate for 826 Valencia.
Who We Are
826 Valencia is an award-winning nonprofit dedicated to supporting under-resourced students ages six to eighteen with their creative and expository writing skills, and to helping teachers inspire their students to write. Our innovative model has inspired more than 40 like-minded organizations world-wide. We have three stores, one at each of our centers, each with a unique theme. Our Mission location is the Pirate Supply Store (where local buccaneers can buy wares), our Tenderloin location is King Carl’s Emporium (run by a royal, traveling puffer fish), and our Mission Bay location is Woodland Creatures Outfitters (a forest environment where fairies and unicorns abound.)
The Stores Associate reports to the Stores Director and works closely with other Stores Associates and Stores Coordinators.
- Customer service and outreach: create a welcoming and engaging experience for all stakeholders, including the families we serve, students, volunteers, customers, and donors.
- Provide knowledgeable and helpful service to patrons seeking information about our programs and inventory; knows how to best refer individuals seeking further information.
- Sell store products and student publications
- Manage register; rings up orders, handles payments and receipts, reconciles end-of-shift report.
- Maintain and process store inventory including daily stocking and quarterly counts.
- Maintain health of the fish tank in the Pirate Store: immediately report any problems to Aquavision and Stores Director.
- Clean and maintain physical spaces for maximum sanitation and comfort for patrons, students, and staff alike; follow and enforce all COVID19 social distancing protocols.
- Report any problems with store facilities, equipment, or customer service issues to Stores Coordinators and Stores Director
- Collaborate with other departments on projects, initiatives, and campaigns.
- Ensure safety of patrons and security of our physical centers, including de-escalating conflicts with the public and following lock-up procedures
- Other duties as assigned by the Stores Coordinators or Stores Director. Duties can include:
- Develop new designs for products and displays
- Create posts for Social media Support on-site and pop up events
- Support processing of phone, online, and special orders
- Support space rentals and events: ensure cleanliness, security, and safety of space before, after and during the event; act as liaison and information source to renters and event attendees
- Create videos or support video production
- Contribute to the creation and maintenance of interactives
- Attend Stores Team meetings
- Attend occasional organization-wide professional development seminars and trainings about anti-racism, cultural sensitivity, and DEI in the workplace
- Opportunities for specialization and growth in inventory management, design, and store systems management
Education & Experience Requirements
- Experience in retail, customer service and/or visual merchandising
- Basic knowledge of Google Suite
- Preferred: Creative experience in Adobe Creative Suite, window display installation, power drill/tools and fix-it skills, product development, or event management
- Preferred: Conversational Spanish, Mandarin, Arabic, Tagalog, or other languages
- Preferred: Comfortable interacting with and supervising youth ages 6 to 18, within the stores and in an educational capacity when required
- Weekend and holiday availability/flexibility
- Able to pass a background check and tuberculosis screening. Pursuant to the San Francisco Fair Chance ordinance, we consider for employment qualified applicants with arrest and conviction records
- Develop individual work plans with goals and interim milestones to manage one's own work, ensuring high-quality work and timely delivery
- Communicate project progress to manager and seeks counsel when help is needed to complete goals
- Produce crisp, engaging, and quality communications, both written and verbal
- Understand when and how to escalate issues through appropriate channels
- Communicate authentically and respectfully to resolve conflict, even across lines of difference
- Willfully engages in courageous conversations about the impact of external events on internal priorities and values
- Seek to embody 826's values around diversity, equity, and inclusion
- Demonstrates awareness of one’s own feelings, thoughts, and behaviors, and their impact on others
- Open to seek out feedback and opportunities to grow
Working Conditions & Travel
- Store staff will be standing to greet customers but have a chair available.
- The role necessarily involves moving and unpacking boxes, transporting items between centers and to outreach events, climbing a 6’+ ladder to access inventory, and related activities. These can weigh anywhere from 20-60lbs.
This part-time, non-exempt, hourly role typically works 2-4 shifts per week, and no more than 29 hours per week. Weekend availability is required, with possible additional hours for events and special projects. This role may work at any of three locations in San Francisco:
- Pirate Supply Store at 826 Valencia St., 11:30 am - 6:30 pm
- King Carl’s Emporium at 180 Golden Gate Ave., 11 am - 5 pm
- Woodland Creature Outfitters at 1310 4th St., 11:30 am - 6:30 pm
Even though the Store Associate will be based at one of our three centers, they should be willing to work in any of our locations, as well as off-site at events throughout the city. They are expected to participate in some virtual meetings as well.
826 Valencia is an equal opportunity employer committed to achieving a diverse and inclusive workforce. Candidates who identify as Black, Indigenous or people of color are strongly encouraged to apply. 826 Valencia does not discriminate on the basis of race, ethnicity, age, religion, sexual orientation, political orientation, disability, veteran status, or gender identity or expression. For more information, read the 826 Stand: https://826valencia.org/the-826-stand/.