Associate Director of Residential Services, MON-FRI, 1PM-9:30PM

Posted by
Pine Street Inn
Boston, MA
Published 24 days ago

SCHEDULE: 40 hours, Monday – Friday, 1:00 p.m. - 9:30 p.m. Additional evening and weekend hours as needed. On-Call Shared Rotation. 


Pine Street Inn Housing provides comprehensive residential and clinical support services to Supportive Housing tenants. The Associate Director of Residential Services is responsible for the day-to-day operations of the evening and overnight Residential teams and provides administrative oversight and support to the entire Residential Services team. The Associate Director directly supervises the Residential Program Supervisors, working collaboratively with Case Management and Clinical teams to support formerly homeless individuals maintain stability and success in permanent supportive housing. 

The Residential Services team provides supportive interventions to tenants in housing helping tenants achieve their highest level of self-sufficiency.  The Associate Director will coordinate staff coverage and is responsible for program content including the implementation of effective best practices (Motivational Interviewing, Harm Reduction, and Trauma Informed Care) and ensures the provision of high quality residential evening and overnight supports. This will involve hiring, evaluation, training and support of supervisees; ensuring compliance with licensing and legal requirements; and communicating key objectives to staff and ensuring compliance with the same. The Associate Director will monitor and ensure staff compliance with training, safety, mediate issues with tenants, and coordinate the work of this team with the Congregate and Scattered Site Case Management teams, Property Management, Facilities departments, as well as other PSI Departments. 

The Associate Director also provides leadership in crisis situations, will carry a cell phone, and will participate in responding to emergency calls in an on-call rotating schedule. The incumbent will be self-motivated, with solid communications skills, capable of creating policies, procedures and plans in coordination with Congregate and Scattered Site Associate Directors and clinical support team members. This position requires a great deal of tact, diplomacy and creative problem solving to maintain our positive working relationship with our neighbors. 

*Please note - All credentials and licensures will be reviewed annually as part of the PSI credentialing process. Additionally, an annual CORI review will be conducted for the Associate Director. Acceptable results of annual credentialing and CORI reviews will be required of the Associate Director.   


  • Bachelor’s degree OR High School Diploma with five (5) years human services experience
  • Training in Motivational Interviewing and the Stages of Change model
  • Must have access to a personal vehicle and a valid Massachusetts driver’s license
  • Minimum of three (3) years of management and/or supervisory experience
  • Minimum of two (2) years’ experience working with homeless individuals suffering from complex disabilities in housing settings  
  • Strong planning and organizational skills, and ability to work well with managers, peers, subordinates, and internal and external partners
  • Knowledge of and strong commitment to Housing First and Harm Reduction philosophies, principles and practices
  • Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised)
  • Demonstrated knowledge and experience in program design, development, and expansion 
  • Ability to access different building locations and program sites
  • Ability to climb several flights of stairs
  • Ability to lift up to 50 pounds of weight
  • Ability to travel throughout Boston and Brookline
  • Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment
  • Flexibility to work or be available according to program demands
  • Highly developed organizational skills, excellent verbal/written communication and interpersonal skills
  • Ability to communicate professionally both verbally and in writing, including the ability to successfully represent organization in various forums
  • Ability to effectively provide supervision to culturally, racially and gender diverse team
  • Effective team builder and leader
  • Strong interpersonal, conflict resolution and crisis management skills
  • Ability to prioritize and manage different roles and tasks, with attention to deadlines
  • Ability to multitask and demonstrate flexibility as necessary. Ability to perform a wide variety of difficult tasks at the same time
  • Ability to take initiative, plan and work independently
  • Must have highly developed professional ethics to maintain appropriate boundaries and sets limits fairly and consistently
  • Contributes to the overall integration and success of the department by being a team player, accepting and offering guidance as appropriate, participating in PSI activities and trainings as requested and promoting organizational integration based on the mission, vision and values 
  • Demonstrated skills planning and organizing to achieve goals and objectives while effectively utilizing available resources
  • Must possess demonstrated conceptual abilities to facilitate the implementation of change within program or department while helping others deal with transition 
  • Excellent leadership, individual and group supervisory skills required; Experience advancing the skill and work of team members and fosters employee development by providing a supportive learning environment.  
  • Strong computer skills including familiarity with management information systems or database programs required
  • Ability to work with individuals with untreated mental illness and substance abuse issues
  • Ability to work creatively, provide training to small and large groups, and function as a member of a team
  • Master’s degree in social work, psychology, sociology, public health or a related field
  • Five years of management and/or supervisory experience
  • Knowledge of landlord/tenant procedures, and/or subsidized housing programs
  • Familiarity with and commitment to Housing First as a model of permanent, supported, affordable housing
  • Experience with Trauma-Informed Care
  • Experience in providing supportive housing
  • Knowledge of housing management
  • Experience working with chronically homeless individuals in Housing First programs
  • Bilingual in Spanish and English
  • Of those enrolled at least one (1) year ago, 85% will remain in housing for at least one (1) year or have moved to other permanent housing
  • Contributes to the overall integration and success of the department by being a team player, accepting and offering guidance as appropriate, participating in PSI activities and trainings as requested and promoting organizational integration based on the mission, vision and values. Responsible for the overall program administrative of a mobile and stationary residential support team. 
  • Responsible to convene and lead Residential Leadership Team meetings monthly; Residential Team Department meetings quarterly; and participate in all relevant Housing Leadership team meetings to work alongside program Associate Directors, Directors, and Senior Directors. 
  • Monitor that all tenants are functioning at their highest possible level of self-sufficiency. Observe all policies and procedures related to the health and safety of the tenant. 
  • Participate in supporting both Congregate and Scattered Site Associate Directors in any upcoming audits and/or inspections. 
  • Interview, hire, train, supervise, and support staff, including written evaluations and progressive discipline when necessary. Manage the Residential Employee Orientation process; create and monitor orientation binder materials. Oversee staffing schedule and coordinate coverage when necessary. Conduct individual supervision with staff at least bi-weekly and all necessary program meetings. Schedule and oversee staff training and development to ensure compliance with Pine Street Inn policies.  
  • Mediate disputes with and between tenants. Investigate and follow-up tenant grievances in partnership with Case Management. Assess and respond to emergency situations. Complete incident reports as needed. Report maintenance emergencies as well as routine maintenance needs through the PSI Facilities department. 
  • In partnership with Associate Directors of Scattered Site and Congregate Housing, develop evening programming to promote prosocial behavior and life skills, often collaborating with PSI Volunteers department and community supporters. 
  • Communicate with tenants that are not complying with their occupancy agreement and/or house rules. Help staff to set appropriate limits, while making every effort to assist tenants in retaining their housing. Be available to provide assistance and consultation in all matters relating to tenancy. 
  • Work cooperatively with the Pine Street Inn Facilities team to assure that our buildings and grounds are safe and up to tenant, City and Subsidy provider’s code. 
  • Uphold the rights of all tenants. Be continually aware of these rights and act in accordance with these rights. Interact with tenants in ways which establish a climate of respect for human dignity. 
  • Represent Pine Street Inn and the housing department in a professional manner in all contacts with neighbors and representatives of other agencies. Be aware of and responsive to the concerns of the communities in which this housing is located. Be proactive in taking the opportunity to talk with neighbors. Document and report any such contacts. Coach attending staff in appropriate behavior and expectations while at community meetings. Provide proper supervision and follow up with tenants regarding their behavior in our host communities.
  • Work cooperatively with representatives of all PSI departments, including but not limited to facilities, property management, development and external affairs, finance, and human resources. 
  • Provide clear, concise and relevant documentation for all meetings and encounters with tenants, staff, and with other agencies. 
  • Attend all mandatory trainings and other trainings that will enhance ability to assist tenants in maintaining and enhancing their quality of life, provide effective supervision of staff and encourage professional self- development. 
  • Participate in collaborative networking with PSI programs to share knowledge and experience and to ensure consistent policies and procedures. Serve as a liaison with external organizations relevant to the work of this program, including Volunteer Groups and Neighborhood Associate Meetings.  
  • Due to emergency or unforeseen program needs, staff may be temporarily or permanently reassigned to another PSI Housing program at any given time. 
  • Be available to Represent PSI and the Supportive Housing Department in the Housing and Criminal Court system. 
  • Assist tenants as required for bed bug remediation as outline by PSI Bed Bug Policy. 
  • Assist with emergency housekeeping as needed. 
  • Perform other related duties as assigned. 
  • Other duties as assigned in order to meet the needs of the organization during the COVID-19 pandemic or other public health or weather emergency
  • Apply at: Pine Street Inn | Careers

SCHEDULE: 40 hours, Monday – Friday, 1:00 p.m. - 9:30 p.m. Additional evening and weekend hours as needed. On-Call Shared Rotation. 


Pine Street Inn Housing provides comprehensive residential and clinical support services to…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level


444 Harrison Ave, Boston, MA 02118, USA

How to Apply

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