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Problem Solving Specialist ~ TGI Justice Project

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Published 7 days ago

TGIJP is expanding in 2022

Job Description:

To remove barriers to access, the Problem Solving Specialist will serve single adults experiencing homelessness at remote locations in San Francisco including, for example, on the streets, at the jail or in congregate dining halls.

As a result of TGIJP continuing to collaborate with the Department of Homelessness and Supportive Housing and other external stakeholders in launching this project, this job description may change both prior to hire, and after, as we continue to implement the best approach and services.

Problem-Solving is a humanistic approach that works to address homelessness by creatively assisting households and individuals in maintaining their current housing or identifying an immediate and safe housing alternative. The Problem Solving Specialist engages with clients at the onset of receiving housing support services and until housing is achieved, regardless of perceived needs or barriers. 

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Screen and assess single adults experiencing homelessness using standardized tools, prioritization and referral protocols integrated into the ONE system.

2. Using a collaborative, client-centric, strengths-based, trauma-informed approach and a range of services, services techniques (such as mediation) and short-term assistance, support single adults in avoiding entry to shelter or the experience of street homelessness (e.g. helping those seeking services to safely remaining in their current living situation, or identify immediate alternate, safe housing arrangements).

3. Analyze information, problems, situations, practices or procedures in order to define the issues/challenges, relevant factors or concerns to accomplish success.

4. Engage participants in problem solving dialogue to assess for additional resources accessible within the participant’s own network.

5. Recognizing each service seeker’s unique strengths, support households to look for creative solutions that can be quickly implemented.

6. Must be able to problem solve a variety of complex issues, and always maintain a high level of professionalism while doing so.

7. Connect clients with appropriate partner agencies through referrals and follow-up to ensure connections were made.

8. Provide crisis intervention assistance as needed.

9. Based on the information collected during the assessment process and using the ONE System and ECS protocol, make authorized, prioritized referrals into housing programs and ECS Housing Navigation services.

10. Conduct immediate and longer-term follow up to ascertain the effectiveness of problem-solving activities.

11. Track and report progress and services for each client receiving problem-solving assistance and the project as a whole.

12. Keep accurate records and charts; enter required data in ONE System.

13. Maintain accurate and updated files on clients, services provided, and client progress made on City’s databases, as well as salesforce database and other database systems as requested.

14. Draft monthly reports on service numbers, clients served, and achievements as well as other pertinent quantitative outcomes to Supervisor, Program Director, and other executive staff and Coordinated Entry external partners as requested.

15. Provide professional, accessible and culturally relevant support, advocacy and information to program participants.

16. Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery and wellness.

17. Serve as liaison to community-based and governmental service partners as requested.

18. Participate in staff training, staff meetings, and development activities as directed.

19. Engage effectively and constructively with the Manager of Problem Solving to make program refinements in the best interests of service users

20. Participate in ensuring confidentiality of participant information as legally required.

21. Perform other duties as assigned.

REQUIREMENTS:

1. Bachelor's Degree in psychology, counseling social work, or related field PLUS at least 2 years’ experience closely related to the job description or Associate degree in psychology, counseling social work or related field PLUS at least 3 years’ experience closely related to the job description.

2. Substantial or demonstrated knowledge/experience working with individuals in crisis or unstable housing situations.

3. A strong knowledge of issues confronted by and sensitivity to adults with substance abuse, domestic violence, HIV/AIDS, mental health issues, history of trauma and co-occurring-diagnoses.

4. Demonstrated respect for, experience with and willingness to work with a diverse client population.

5. Deep knowledge and understanding of the resources available to homeless and low-income residents of San Francisco.

6. Articulate; exceptional verbal and written English communication.

7. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

8. Professional and discreet demeanor with good interpersonal skills. Ability to handle confidential information and use tact, respect, discretion and judgement.

9. Organize material, information, and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts.

10. Collaborative work style, demonstrated ability to work independently and effectively as an individual and part of a team for successful outcomes.

11. Excellent computer skills and average ability in Microsoft Office software are required.

12. Knowledge of the ONE System and Salesforce preferred.

13. Ability to maintain professional boundaries and work collaboratively with clients, volunteers and staff.

14. Ability to be flexible and adapt to changes as our Coordinated Entry activities respond to lessons learned and emerging needs.

15. Commitment to the mission of TGIJP and its values.

WHAT YOU BRING

  • Provide field-based case management services including, but not limited to, independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment and linkage to community providers for substance use, primary and mental health care
  • Provide strengths-based case management and service coordination
  • Collaborating with clients to develop individualized treatment plans
  • Provide on-going support to assess progress and ensure treatment plan outcomes are met or adjusted as necessary
  • Maintain and execute confidential information according to HIPAA standards
  • Demonstrate knowledge or experience with evidenced-based case management techniques including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing
  • Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs
  • Able to work independently as well with a team
  • Exercise mature judgement, highly motivated, self-starting and proactive
  • Are excellent at communicating, whether in writing or verbally
  • Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment


 MANDATORY REQUIREMENTS

For this role the Problem-Solving Specialist must:

  • Hold a minimum of a Bachelor’s Degree and 2 years or relevant experience OR have equivalent relevant experience
  • Be able and willing to work flexible hours which may include evenings or weekends
  • Have employment eligibility verification
  • Have or be able and willing to obtain CPR/First Aid training
  • The ability to qualify for insurance coverage
  • Valid CA driver’s license 
  • TB clearance and proof of COVID 19 vaccine required upon job offer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction.


TGIJP is expanding in 2022

Job Description:

To remove barriers to access, the Problem Solving Specialist will serve single adults experiencing homelessness at remote locations in San Francisco including, for example, on the streets, at the…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    February 15, 2022
  • Application Deadline
    February 1, 2022
  • Education
    Other Education Requirement
  • Professional Level
    Professional
Salary
USD $50,000 - USD $57,000
/ year
Salary DOE

Benefits

 In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.


 In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid…

Level of Language Proficiency

Fluency in English: verbal / written literacy

Fluency in English: verbal / written literacy

Location

On-site
1349 Mission St, San Francisco, CA 94103, USA

How to Apply

Submit a 1-2 page cover letter and resume to jobs@tgijp.org. In your cover letter please speak to why you meet the qualifications outlined above, as well as your commitment to TGIJP’s mission and values.

Submit a 1-2 page cover letter and resume to jobs@tgijp.org. In your cover letter please speak to why you meet the qualifications outlined above, as well as your commitment to TGIJP’s…

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