Volunteer Manager

Job Type

Full Time




Minimum: $45,000
Maximum: $60,000
Details: DOE



Start Date


Application Deadline



New York
New York
United States


Project HEAL Volunteer Manager

Reports to: Director of Volunteer Services

Status: Non-Exempt/Salary

Location: Remote, New York City preferred

Salary: $45,000-$60,000 DOE

Expected Hours: Full-Time (minimum of 40 hours a week)

Travel Requirements: Up to 30%

Job Description:

The Volunteer Manager is responsible for supporting the day-to-day functioning of the majority of Project HEAL’s volunteers, including new chapter leaders, Ambassadors, national volunteers, and interns.

Volunteer Management and Support:

  • Support Ambassadors, national volunteers, and new chapters in their continued operations through regular calls, workshops, training, and goal setting
  • Review all new volunteer applications, conduct interviews and background checks, and oversee their onboarding process
  • Recruit new volunteers
  • Create and distribute regular volunteer newsletter
  • Plan and execute annual volunteer appreciation efforts
  • Coordinate recovery talks at local treatment centers, including securing volunteers to deliver them and follow up with centers for feedback
  • Oversee the Project HEAL internship program
  • Monitor and support chapter communications to ensure they are in line with Project HEAL’s communications guidelines
  • Work closely with the Director of Volunteer Services to improve strategies for volunteer recruitment, placement, and retention

Program Support:

  • Assist in the planning and execution of chapter events
  • Work with chapter volunteers on logistics of event and program delivery, including meeting/event space and volunteer scheduling
  • Oversee volunteer teams delivering programs in collaboration with the COH Program Manager, managing volunteer schedules and monitoring attendance for all required program components


  • Respond to volunteer inquiries by phone and email
  • Update the Project HEAL website with volunteer bios, upcoming chapter events, etc.
  • Track and facilitate chapter requests (e.g. Merchandise requests; Business card requests; chapter Fund requests; chapter Event requests)
  • Work with chapters to ensure excellent financial tracking
  • Maintain and adhere to volunteer management systems,

Key Qualifications:

As a prerequisite, the successful candidate must believe in the core values of Project HEAL and be driven by the mission. 

While there are no minimum educational requirements for this position, the successful candidate will demonstrate a track record of success in volunteer management, administrative duties, and event planning.

We’re also looking for someone who can:

  • Remain calm in a rapidly changing environment, anticipate future consequences, and incorporate them into planning
  • Manage and lead people, with capacity to enforce accountability and empower them
  • Act, react, and make decisions as necessary, even if limited information is available
  • Mobilize keen analytic, organization and problem solving skills, which support and enable sound decision making

To apply for this position:

Please send your COVER LETTER and RESUME to Arwen@theprojectheal.org.


5K annual stipend to be used for health-care.

Professional Level


Minimum Education Required

No requirement