Nonprofit

MEETINGS AND MEMBERSHIP COORDINATOR

On-site
Work must be performed in or near Washington, DC
New
|
Published 1 day ago

Details at a Glance

Job Type
Full Time
Start Date
August 1, 2024
Application Deadline
July 2, 2024
Experience Level
Intermediate

Description

POSITION SUMMARY

The Association for Community Affiliated Plans (ACAP) seeks a Meetings and Membership Coordinator to provide support for the administrative department’s Events and Membership functions.  Reporting to the Conference and Events Director, this position will assist in the planning and execution of conferences and events hosted by ACAP while also gathering and analyzing data to enhance membership engagement and retention. 

The successful candidate will excel in maintaining effective communication with diverse stakeholders and possess strong organizational and interpersonal skills. This role demands a detail-oriented individual capable of thriving in a dynamic work environment with the ability to work independently under general supervision.

PRINCIPAL DUTIES AND RESPONSIBILITIES 

The responsibilities of the Events Coordinator and Membership Analyst will include:

Conference and Events Coordination

  • Assist in the planning and execution of events such as conferences and workshops.
  • Attend and provide onsite support for ACAP hosted conferences.
  • Serve as onsite liaison at select out of town ACAP hosted conferences, providing logistical and administrative support.
  • Craft and manage email communications for conference attendees, including announcements and reminders.
  • Maintain and update registration sites and web pages related to meetings, assisting in the generation of registration reports. 
  • Collaborate with communications team to contribute to the design and development of conference mobile apps.
  • Keep event timelines current and accurate.
  • Maintain ongoing communication with event speakers and presenters, coordinating logistical details, letters, travel arrangements, and collecting presentations.
  • Develop event participant directories, badges, and other registration materials for meetings.
  • Collect and assemble materials for participant folders.  
  • Support the VP of Communications in posting meeting content to ACAP’s website.
  • Monitor ACAP’s meetings email folder, ensuring timely responses to inquiries.

Membership Analytics and Administration

  • Compile membership data to identify trends, patterns and growth opportunities.
  • Create reports to monitor essential membership metrics.
  • Administer surveys and collect feedback from members to evaluate engagement levels and identify areas for improvement.
  • Generate membership reports and extract data for analysis as needed.
  • Investigate trends related to email opt-outs and unread communications.
  • Summarize engagement with various ACAP events and products.
  • Collaborate with colleagues to ensure alignment of responsibilities and streamline efforts. 
  • Facilitate clear, direct, and prompt communications with colleagues and members.
  • Address member inquiries and resolve concerns in a timely manner.
  • Maintaining a comprehensive procedure manual outlining all duties related to the position.
  • Other tasks as assigned.

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS 

  • Bachelor’s degree preferred or any combination of training and experience equivalent to a bachelor’s degree or higher. 
  • Minimum of three (3+) years of progressive nonprofit and administrative experience.  
  • Proficiency in Microsoft Office Suite with an ability to become familiar with organization-specific software.  
  • Highly proficient with Zoom, Microsoft Teams, Excel, PowerPoint, and Word.  
  • Familiarity with meeting management and mobile app software preferred, Aventri knowledge desired.  Prior use of association or contact management software, MemberSuite and Informz preferred.
  • Excellent organizational and project management skills, with strong attention to detail.  Previous experience in logistics and administrative support is required.   
  • Strong analytical skills.  
  • Advanced proficiency in Excel and substantial experience in PowerPoint and Word.
  • Experience in meeting coordination and logistics, a plus.
  • Ability to efficiently multi-task and adapt to changing priorities in a fast-paced environment.  Comfortable working independently with guidance and in a team environment.
  • Excellent written and oral communication abilities.  
  • Possession of exceptional interpersonal and customer service skills.  Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of performing duties and responsibilities. Must exhibit the highest levels of professionalism. 
  • Exceptional written and verbal communications skills with ability to effectively interact with diverse members and participants.  

ADA SPECIFICATIONS 

  • This position frequently operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
  • This position requires continuous walking, standing and moving about.
  • Ability to travel both locally and overnight.

EXPECTATION FOR ALL EMPLOYEES 

Successful candidates will support the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, professional demeanor, accountability, and ownership

ORGANIZATIONAL INFORMATION

ACAP is a national trade association which represents nonprofit and community-based Safety Net Health Plans.  Collectively, ACAP plans serve more than 25 million individuals enrolled in Medicaid, Medicare, Marketplace, and other public health coverage programs.  ACAP’s mission is to strengthen not-for-profit Safety Net Health Plans in their work to equitably improve the health and well-being of people with limited resources or significant health needs.

SALARY AND COMPENSATION 

The salary range is commensurate with work experience and educational level.  A competitive benefit package is offered. 

Reports To: Director, Conference and Events

FLSA Status: Non-Exempt

Revision Date: New position developed June 2024

Work Authorization: Must be able to legally work for ANY employer in the U.S. without sponsorship.

Location: The position is located in Washington, DC., in person. Occasional travel (less than 10%).

Please submit resume and cover letter by July 2, 2024 to: 

ACAPjobs@communityplans.net 

Put “Meetings Membership Coordinator” in the subject line. 

No phone calls. No staffing agencies or placement firms.  

ACAP is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, sex, religion, national origin, or any other characteristic protected by law.


POSITION SUMMARY

The Association for Community Affiliated Plans (ACAP) seeks a Meetings and Membership Coordinator to provide support for the administrative department’s Events and Membership functions.  Reporting to the Conference…

Location

On-site
1155 15th St NW, Washington, DC 20005, USA

How to Apply

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